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Deposit and withdrawal methods: Since about a month there are additional costs when you make an instant transfer to a casino

Topic created on 08th May. 2023 | Page: 1 of 3 | Answers: 27 | Views: 2,506
Franzho
Visitor
Evening together,

who has also noticed that per instant transfer recently about 12 euros are debited, but so clever that at the end of the month the whole package is debited. That was then times quickly good 140 euros that were gone. Absolutely outrageous this action in my eyes. You got zero info that any AGB's change or additional costs are incurred, which in my opinion are also outrageously high. You pay 20 euros and may at once 12 euros fee berappen. Somehow senseless. Vorallem I wonder if that is at all Rechtens since one has got as said zero info.

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hustlehoff
Expert
With Sofort I pay only the amount I Deposit and this is also debited exactly the same from my account end of the month come there no direct debits with any fees these I would also revoke lol.

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chilliy
Amateur
I was also debited fees of €50 per quarter in addition to the account management fees. 1 € fee per transfer with Giropay.
Was certainly somewhere in their terms and conditions, which I also get, but not read hab🤷‍♀️ pay now only with Paysafe via e wallet and nothing more from the account.

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ruhrpott
Expert
These can only be fees charged by your bank for using this service. But then I would talk to your advisors at the bank.
Depending on the package you have with your bank, it may well be that this costs extra, and this does not necessarily have to be displayed before each transaction.
I also strongly assume that you have received a change in the terms and conditions, for example, when logging into online banking. Perhaps you have closed too quickly and therefore not read...
I guess cautiously that your bank evaluates this as a real-time transfer to a foreign bank, and therefore these high fees...

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frapi07
Expert

ruhrpott wrote on 08.05.2023 at 07:58: That can actually only be fees charged by your bank for the use of this service. I would talk to your advisors at the bank.
Depending on the package you have with your bank, it may well be that this costs extra, and this does not necessarily have to be displayed before each transaction.
I also strongly assume that you have received a change in the terms and conditions, for example, when logging into online banking. Perhaps you have closed too quickly and therefore not read...
I guess that your bank considers this as a real time transfer to a foreign bank, and therefore these high fees...

I think so too. I made a Deposit in April and I didn't have to pay any fees. Would be good to know which bank it was. At least I can rule out my savings bank or I would be affected too. I have to pay 1€ for each real time transfer, but not with Sofort (or similar service providers).

Regardless of this, I find it an impertinence to charge money for it. It's online banking and not a service at the counter or something.

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chilliy
Amateur
ruhrpott wrote on 08.05.2023 at 07:58: That can actually only be fees charged by your bank for the use of this service. I would talk to your advisors at the bank.
Depending on the package you have with your bank, it may well be that this costs extra, and this does not necessarily have to be displayed before each transaction.
I also strongly assume that you have received a change in the terms and conditions, for example, when logging into online banking. Perhaps you have closed too quickly and therefore not read...
I guess that your bank considers this as a real time transfer to a foreign bank, and therefore these high fees...

Exactly. That's what I think but 12 € per transaction is really heavy.

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chilliy
Amateur

frapi07 wrote on 08.05.2023 at 08:52:

I think so too. I made a Deposit in April and I didn't have to pay any fees. Would be good to know which bank it was. At least I can rule out my savings bank or I would be affected too. I have to pay 1€ for each real time transfer, but not with Sofort (or similar service providers).

Regardless of this, I find it an impertinence to charge money for it. It's online banking and not a service at the counter or something.

Exactly, that with the 1€ per real time I also had. However, everything was debited at the end of the quarter + Kto fees. So for me was not apparent at the moment of the transfer, that even extra fees are incurred, self blame if you do not read the terms and conditions😅 Bin for 12 years at Norisbank.

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frapi07
Expert

chilliy wrote on 08.05.2023 at 09:06:

Exactly, that with the 1€ per real time I also had. However, everything was debited in total at the end of the quarter + Kto fees. So for me was not apparent at the moment of the transfer, that still extra fees are incurred, blame yourself if you do not read the terms and conditions😅 Am 12 years with Norisbank.

This is just pathetic. I just do not understand this fashion. The same with Lieferando. Before there was only delivery charges. Now a "service fee". Actually, the service should be included in the price. The same goes for the "energy fee. All in order to make as much win as possible. I understand that the prices have risen, but that EVERYONE passes on the prices to the end customer has escalated the matter. Ultimately, it has become a spiral, because the others also had to follow.

Something like that excites me, even if it does not affect me

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Franzho
Visitor

hustlehoff wrote on 08.05.2023 at 07:34 clock: With Sofort I pay only the amount I Deposit and this is also debited exactly the same from my account end of the month come there no direct debits with any fees this I would also revoke lol.

Has to do in any case with the payment providers. On the bank statement is also what from CH/MC. So I assume that the transactions go through Switzerland. So far I know that it is the case with PinoCasino, Viggoslots and Bluvegas. Ne acquaintance of mine had these fees last month already on her account statement and has called her bank and there only said that already increased people have called about it but it would not come from the bank

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frapi07
Expert
Franzho wrote on 08.05.2023 at 10:08 am:

Has in any case to do with the payment providers. On the account statement is also something from CH/MC. So I assume that the transactions go through Switzerland. So far I know that it is the case with PinoCasino, Viggoslots and Bluvegas. Ne acquaintance of mine had these fees last month already on her bank statement and has called her bank and there only said that already increased people have called about it but it would not come from the bank

Funny, I play at Pino and have not had to pay such a thing. My last transfer happened in March. However, I did not receive such a bill at the end of March or at the end of April.

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