I hope one of you can give me a Tip on how to proceed.
I am currently waiting for a payout of 1500 euros at an online casino listed here.
Any inquiries to the support by mail or chat were without success. The core statement is always, everything is good I should be patient. Everything is logged with emails.
Unfortunately, I am slowly losing patience, and am somewhat at a loss
I have read through the guide https://www.gamblejoe.com/ratgeber/probleme-auszahlung/, and wanted to ask you if I should go to step 2 of issuing reminders?
Brief info on the situation:
- i did not use any bonus or similar when depositing (I never do)
- on 13.04 requested a payout of 1500 (max payout amount)
- all required documents are submitted and confirmed
- Payout to my bank account from which I deposited
- current balance over 1k, but I am allowed to make only one withdrawal request at a time
Since I do not want to harm the casino and it is in principle fun to play there, I have not written it here.
Addendum: Caro tried to help me, but unfortunately the casino is not listed here.
Then it is probably the umpteenth time write to the support and wait or work through the points from the guide.
Hidaruma wrote on 11/05/2021 at 10:19 am: Did I miss the name of the casino somewhere?
And why would the mods here be able to help you if said casino isn't even listed here? Strange.
in the first post it says it is listed here, but it is not, so it is irrelevant anyway. Also do not know if the TE his thread now seriously means, because with the info we have now you can do zero
@TE: say but times about which casino it is, then at least times who can say whether he has made similar experiences or whether you can tick off the money or what ever xD
Payment pending for 3.5 weeks
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I hope one of you can give me a Tip on how to proceed.
I am currently waiting for a payout of 1500 euros at an online casino listed here.
Any inquiries to the support by mail or chat were without success. The core statement is always, everything is good I should be patient. Everything is logged with emails.
Unfortunately, I am slowly losing patience, and am somewhat at a loss
I have read through the guide https://www.gamblejoe.com/ratgeber/probleme-auszahlung/, and wanted to ask you if I should go to step 2 of issuing reminders?
Brief info on the situation:
- i did not use any bonus or similar when depositing (I never do)
- on 13.04 requested a payout of 1500 (max payout amount)
- all required documents are submitted and confirmed
- Payout to my bank account from which I deposited
- current balance over 1k, but I am allowed to make only one withdrawal request at a time
Since I do not want to harm the casino and it is in principle fun to play there, I have not written it here.
I hope you can give me some advice
Many greetings
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Payment pending for 3.5 weeks
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If waiting is fun for you, then why the thread?
If you expect help here, wirste not come around the casino to name here 😉
Have overlooked that it is a casino listed here... Then just write to Caro or Julian, they will certainly bring clarity. VG
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Which casino?
Caro or Julian are certainly helpful here, but a few more info would be better in such a post.
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@ragemaennchen
- there is no argument i should just be patient
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Ok, that is then about 3-5 days acceptable. But not in this period.
Caro regulates this for sure
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Payment pending for 3.5 weeks
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Then it is probably the umpteenth time write to the support and wait or work through the points from the guide.
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Payment pending for 3.5 weeks
Nobody has liked this post so far
And why should the mods here be able to help you if the casino in question is not even listed here? Strange.
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Payment pending for 3.5 weeks
Nobody has liked this post so far
in the first post it says it is listed here, but it is not, so it is irrelevant anyway. Also do not know if the TE his thread now seriously means, because with the info we have now you can do zero
@TE: say but times about which casino it is, then at least times who can say whether he has made similar experiences or whether you can tick off the money or what ever xD
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