But what kind of error message do you get when you click on payout or can't you even select these options anymore?
I get to the sum where mann can enter how much and that's it ... otherwise there was always how you want to pay out and what it costs in fees but there is nothing more
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12th Feb. 2023, at 07:48 pm CET#123
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kleo7777 wrote on 02/12/2023 at 18:43:
I get to the sum where you can enter how much and that's it ... otherwise there was always how you want to pay out and what it costs in fees but there is nothing more
I get to the sum where you can enter how much and that's it ... otherwise there was always how you want to pay out and what it costs in fees but there is nothing more
Had the same time before all this happened. Had to reinstall the app. Then everything went again.
I had a funny interaction with support. I quoted them the article from earlier in this thread about payrnet, to which I got a reply nine minutes later:
"I am not sure why you sending us this information about Payrnet; MuchBetter is one of the safest payment method and treats the Law on the Prevention of Money Laundering and Terrorist Financing as high priority.
Regards,"
_________
to which I then replied:
"Are you saying Payrnet is not connected to the MuchBetter MasterCard and these issues are not related to them, as stated on your website here?
"Licenced and regulated as an agent of PayrNet UAB which is authorised and regulated by the Bank of Lithuania [....]
The Card is issued by PayrNet Ltd pursuant to license by Mastercard International Inc." (Screenshot: https://i.imgur.com/wKLVkbh.png)
Thank you."
_______
The next answer took several hours and came from another support person and said:
"We have received your response.
Although Crypto withdrawals are normally processed within a few hours, we need to confirm that it can currently take about 72h. This is due to the temporary disruptions to our services that we are facing. Please be assured that we are working hard on resolving this issue and we would like to ask you for your patience and understanding in this matter as we won't speculate, rest assured that we will inform all customers as soon as an update is available.
Have a great day!"
_______
Sounds to me like Julia didn't even know they were connected and then they went into damage control-mode after that.
Oh well, guess we know now that crypto withdrawals will take a bit longer. Also, if you look at their Trustpilot ratings, I don't think they will recover from that any time soon.
Good morning you dear ....so after have now made the app new completely and lo and behold I have managed to pay out 300 euros ( first time ) to the bank account .... let's see if the still arrive at all ...then I had this morning quite early the 10% Cashback at platinum which I have also implemented and could this also pay out only by MuchBetter since this was also the Deposit method let's see if the is booked ... since I then ask myself the question if not how the casino handles it because then pay out ... but wait and see
kleo7777 wrote on 13.02.2023 at 06:06 clock: Good morning you dear ....so after have now made the app new completely and lo and behold I have managed to pay out 300 euros ( first time ) to the bank account .... let's see if the still arrive at all ...then I had this morning quite early the 10% Cashback at platinum which I have also implemented and could this also pay out only by MuchBetter because this was also the Deposit method let's see if the is booked ... there I ask myself then the question if not how the casino handles it because then to pay out ... but wait and see
Very good, that's already news
I expect my payout to the account also today during the day.... I will report as soon as it is there.
Morning all. Think already that one gets his money, but will certainly take a while and have also made out a reason for it.
With me, for example, it is so that I fortunately only 5 euros on MuchBetter have / had. But the withdrawals I have made at the ATM in the month of February, are no longer there in the chronicle and the money again as a credit on the account. I can even request a payout for this. Can you imagine if that is so with thousands and all the payout request, what they have there for a job to check.
Normally MB would have to approach such an investigation with one of their partners just as transparently as everything else, but no, they don't talk about it and they will surely destroy themselves because everyone will panic and withdraw their money
My payout was not on it until just now... we are talking about payout to the bank account after all
Yep, mine unfortunately not yet either. I requested it on Friday at noon. In the last 30 withdrawals, the money was always on the same day or at the latest by noon the next day on it...:/
I also wrote to the support and asked if the payouts are still being processed?
This answer came:
Nada (MuchBetter)
13. Feb. 2023, 9:21 AM GMT
Hello ***
Thank you so much for contacting us.
I see that you have initiated a withdrawal from your MuchBetter account. Please note that all withdrawal requests are queued and reviewed in the order they are received. Once approved, they will be forwarded to the appropriate team for processing.
Withdrawal processing times can vary and can take anywhere from a few hours to three days to be completed and credited to the target account.
Rest assured that your money is safe and your withdrawal request is in process.
We thank you for your understanding and patience.
Regards,
Nada
MuchBetter Support Team
https://support.muchbetter.com/
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13th Feb. 2023, at 01:22 pm CET#135
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Xestery wrote on 02/13/2023 at 1:09 pm:
Yep, unfortunately mine hasn't yet either. Have applied for it Friday noon.With the last 30 withdrawals the money was always on the same day or at the latest by noon the next day on it...:/
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But what kind of error message comes up when you click on payout or can you no longer select these options?
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I get to the sum where mann can enter how much and that's it ... otherwise there was always how you want to pay out and what it costs in fees but there is nothing more
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That works for me
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Had the same time before all this happened. Had to reinstall the app. Then everything went again.
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Ok I'll try that tomorrow times then give you an update ...
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Xestery
"I am not sure why you sending us this information about Payrnet; MuchBetter is one of the safest payment method and treats the Law on the Prevention of Money Laundering and Terrorist Financing as high priority.
Regards,"
_________
to which I then replied:
"Are you saying Payrnet is not connected to the MuchBetter MasterCard and these issues are not related to them, as stated on your website here?
"Licenced and regulated as an agent of PayrNet UAB which is authorised and regulated by the Bank of Lithuania [....]
The Card is issued by PayrNet Ltd pursuant to license by Mastercard International Inc." (Screenshot: https://i.imgur.com/wKLVkbh.png)
Thank you."
_______
The next answer took several hours and came from another support person and said:
"We have received your response.
Although Crypto withdrawals are normally processed within a few hours, we need to confirm that it can currently take about 72h. This is due to the temporary disruptions to our services that we are facing. Please be assured that we are working hard on resolving this issue and we would like to ask you for your patience and understanding in this matter as we won't speculate, rest assured that we will inform all customers as soon as an update is available.
Have a great day!"
_______
Sounds to me like Julia didn't even know they were connected and then they went into damage control-mode after that.
Oh well, guess we know now that crypto withdrawals will take a bit longer. Also, if you look at their Trustpilot ratings, I don't think they will recover from that any time soon.
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Very good, that's already news
I expect my payout to the account also today during the day.... I will report as soon as it is there.
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Xestery
With me, for example, it is so that I fortunately only 5 euros on MuchBetter have / had. But the withdrawals I have made at the ATM in the month of February, are no longer there in the chronicle and the money again as a credit on the account. I can even request a payout for this. Can you imagine if that is so with thousands and all the payout request, what they have there for a job to check.
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My payment was not on it until just now... we are talking about payment to the bank account
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Yep, mine unfortunately not yet either. I requested it on Friday at noon. In the last 30 withdrawals, the money was always on the same day or at the latest by noon the next day on it...:/
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This answer came:
Nada (MuchBetter)
13. Feb. 2023, 9:21 AM GMT
Hello ***
Thank you so much for contacting us.
I see that you have initiated a withdrawal from your MuchBetter account. Please note that all withdrawal requests are queued and reviewed in the order they are received. Once approved, they will be forwarded to the appropriate team for processing.
Withdrawal processing times can vary and can take anywhere from a few hours to three days to be completed and credited to the target account.
Rest assured that your money is safe and your withdrawal request is in process.
We thank you for your understanding and patience.
Regards,
Nada
MuchBetter Support Team
https://support.muchbetter.com/
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Yes am curious
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