Ein_Gnot_in_Not wrote on 01.03.2023 at 11:50 am: Did you actually gas the email to Payrnet? Or is that probably not going to do anything either?
MB pushes the black Peter to them nicely.
No, will eh only standard mail get! MB does not have a license at this time has now been given to me by a couple of users here! But we will get our money, question is only when!
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MuchBetter service interruption
1st Mar. 2023, at 01:24 pm CET#467
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Muchbetter has disappeared from the appstore, suspect we will not see money again
The app is not available for donwload for new customers as long as the situation has not been solved.
We would like to provide you with an update on our EEA operation and the status of your account with us.
When you opened your account with us you agreed to UAB Payrnet's underlying Terms Of Services. The reason for this was that we had the legal and regulatory rights to operate in the EEA as per our agreement with UAB Payrnet.
Unfortunately, the agreement between UAB Payrnet and UAB MIR Lithuania came to a sudden unilateral end by UAB Payrnet as directed by their regulatory body, the Bank of Lithuania. Following the end of the agreement, we have been forced to stop our operations in your country.
As far as we know UAB MIR Lithuania is one of a few Dozen companies whose relationship has been terminated by UAB Payrnet.
How does this impact your account balance?
UAB Payrnet is an authorized E-Money institution, supervised by the Bank of Lithuania, and as part of its regulatory requirements, it must protect all customers' funds. This is done by keeping those funds in a segregated account, which is separate from their operational funds. That means that your funds are safe and secure.
We have contacted UAB Payrnet several times asking when our customers' funds can be released so that you can withdraw your money. Unfortunately, we are still waiting for a reply. MuchBetter is even willing to pay you from its own funds but for this, approval from UAB Payrnet and the regulatory authorities will be required.
What can you do?
You can lodge a complaint against UAB Payrnet to release your funds via email to complaints@payr.net or by completing a form available here . Your complaint will have to be investigated by UAB Payrnet within 15 (fifteen) working days. In an exceptional case, where the complaint cannot be dealt with in time, UAB Payrnet will inform you. In any case, the processing of your complaint cannot exceed 35 working days.
If you are a consumer and the reply from UAB Payrnet does not satisfy you or you do not receive a reply in time, you have the right to apply with a complaint in Lithuanian or English language to the Bank of Lithuania at any time now and up to one year from your original inquiry, in one of the following ways:
1. Through an electronic dispute settlement facility e-Government Gateway; by completing a consumer application form available here or filling out a free-form application and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, email: prieziura@lb.lt .
2. Or, by filing out a free-form application and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, email: prieziura@lb.lt .
More information on the dispute settlement procedure at the Bank of Lithuania can be found here .
Meanwhile, we are sorry we cannot provide you with more information at this stage but please rest assured that we are doing the best we can to allow you to access your funds as soon as possible.
Disclaimer: Due to the priority of this matter and the fact that we wanted to keep you updated as soon as possible, we are replying to your query in English only. We apologize in advance but if you wish to translate it into other languages, we suggest using verified translation services available online, however, we do not guarantee the quality, proper context, or accuracy of these translations.
Regards,
Julia
MuchBetter Support Team https://support.muchbetter.com/
IMPORTANT: We will never ask you to enter your security passcode or SMS pin outside the official MuchBetter app. We will never ask you to download a desktop app. Please, do not use your log in credentials outside of the official MuchBetter app.
Hallöchen , I do not know if it is interesting for you I have today again with the support of MuchBetter talk and got a long email in English (I think that was here somewhere) ..the whole thing I have then only times translated for hours and have then really done what was there ... The end of the story I ended up on a page where you can claim the refund if you are affected ..the whole thing is quite complicated and there you have to upload ID, bank card, bank statement including proof of Muchbetter account but maybe it helps! If it works I don't know but it's worth a try ...... Thank you for contacting Railsr - this email is no longer monitored please visit www.railsr.com/support should you require assistance.
I just followed this link !
T0uchTheSky wrote on 02.03.2023 at 11:42: I did that a week ago, and many of the Telegramguppe also, until now no one has received a response
Achsooo yes then sorry I did not know ... but it's worth a try ... today told me the support of MuchBetter we can soon expect a statement in the app I'm curious
Achsooo yes then sorry I did not know ... but it's worth a try ... today told me the support of MuchBetter we can soon expect a statement in the app I'm curious
OK, thanks, I am also curious. And please do not confuse Paysafe with Muchbetter or tomatoes with cucumbers like Platin com and de
Think MB will have to file for bankruptcy after this action because their customers probably have a different Provider or will be cautious for the time being
MuchBetter service interruption
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No, will eh only standard mail get! MB does not have a license at this time has now been given to me by a couple of users here! But we will get our money, question is only when!
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MuchBetter service interruption
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MuchBetter service interruption
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yes that's right, it's gone! hmmm!
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MuchBetter service interruption
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MuchBetter service interruption
Nobody has liked this post so far
The app is not available for donwload for new customers as long as the situation has not been solved.
We would like to provide you with an update on our EEA operation and the status of your account with us.
When you opened your account with us you agreed to UAB Payrnet's underlying Terms Of Services. The reason for this was that we had the legal and regulatory rights to operate in the EEA as per our agreement with UAB Payrnet.
Unfortunately, the agreement between UAB Payrnet and UAB MIR Lithuania came to a sudden unilateral end by UAB Payrnet as directed by their regulatory body, the Bank of Lithuania. Following the end of the agreement, we have been forced to stop our operations in your country.
As far as we know UAB MIR Lithuania is one of a few Dozen companies whose relationship has been terminated by UAB Payrnet.
How does this impact your account balance?
UAB Payrnet is an authorized E-Money institution, supervised by the Bank of Lithuania, and as part of its regulatory requirements, it must protect all customers' funds. This is done by keeping those funds in a segregated account, which is separate from their operational funds. That means that your funds are safe and secure.
We have contacted UAB Payrnet several times asking when our customers' funds can be released so that you can withdraw your money. Unfortunately, we are still waiting for a reply. MuchBetter is even willing to pay you from its own funds but for this, approval from UAB Payrnet and the regulatory authorities will be required.
What can you do?
You can lodge a complaint against UAB Payrnet to release your funds via email to complaints@payr.net or by completing a form available here . Your complaint will have to be investigated by UAB Payrnet within 15 (fifteen) working days. In an exceptional case, where the complaint cannot be dealt with in time, UAB Payrnet will inform you. In any case, the processing of your complaint cannot exceed 35 working days.
If you are a consumer and the reply from UAB Payrnet does not satisfy you or you do not receive a reply in time, you have the right to apply with a complaint in Lithuanian or English language to the Bank of Lithuania at any time now and up to one year from your original inquiry, in one of the following ways:
1. Through an electronic dispute settlement facility e-Government Gateway; by completing a consumer application form available here or filling out a free-form application and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, email: prieziura@lb.lt .
2. Or, by filing out a free-form application and sending it to the Legal and Licensing Department of the Bank of Lithuania Žalgirio g. 90, LT-09303, Vilnius, email: prieziura@lb.lt .
More information on the dispute settlement procedure at the Bank of Lithuania can be found here .
Meanwhile, we are sorry we cannot provide you with more information at this stage but please rest assured that we are doing the best we can to allow you to access your funds as soon as possible.
Disclaimer: Due to the priority of this matter and the fact that we wanted to keep you updated as soon as possible, we are replying to your query in English only. We apologize in advance but if you wish to translate it into other languages, we suggest using verified translation services available online, however, we do not guarantee the quality, proper context, or accuracy of these translations.
Regards,
Julia
MuchBetter Support Team
https://support.muchbetter.com/
IMPORTANT: We will never ask you to enter your security passcode or SMS pin outside the official MuchBetter app. We will never ask you to download a desktop app. Please, do not use your log in credentials outside of the official MuchBetter app.
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MuchBetter service interruption
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What is not allowed: illegal gambling
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Not for me...
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they have that come out for new customers!
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but it was not illegal
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I just followed this link !
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MuchBetter service interruption
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Achsooo yes then sorry I did not know ... but it's worth a try ... today told me the support of MuchBetter we can soon expect a statement in the app I'm curious
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MuchBetter service interruption
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OK, thanks, I am also curious. And please do not confuse Paysafe with Muchbetter or tomatoes with cucumbers like Platin com and de
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MuchBetter service interruption
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😂😂😂I give me.effort .... somehow I'm starting to feel that my hobby( gambling )stresses me more than work ...
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