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Public complaints: Lapalingo refuses to delete my account!

Topic created on 14th Aug. 2018 | Page: 1 of 1 | Answers: 9 | Views: 5,041
medium832

Lapalingo refuses to delete my account!

14th Aug. 2018, at 06:33 pm CEST#1
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Hello,

after a long discussion with an employee on the part of Lapalingo Live Chat support I asked that my account be DELETED, however, the chat supporter deactivated my account only, although I expressly asked for the deletion of my account 's and this also repeated several times. Despite everything I always got only pampige answers and that supporter then often and abruppt the chat and I always had to start over again. see picture.


medium832

i still demand that my account be DELETED and not just deactivated... i really wonder what this is all about? i don't understand the sense and purpose of just deactivating an account even if you EXPRESSLY ask for the account to be DELETED...


greetings

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RiverSong
Legend

Lapalingo refuses to delete my account!

14th Aug. 2018, at 07:06 pm CEST#2
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no oc will delete your account, they will only deactivate it the reason is that they are legally obliged to keep your data for several years.

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Anonym

Lapalingo refuses to delete my account!

15th Aug. 2018, at 06:37 pm CEST#3
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Iseedeadpeople wrote on 08/14/2018 at 19:06: no oc will delete your acc, they are always just deactivated reason is that they are required by law to keep your data for several years.

That's how it is ðŸ'

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s****e

Lapalingo refuses to delete my account!

15th Aug. 2018, at 07:27 pm CEST#4
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I can not confirm.
I have already been deleted from casinos,
no more data was found.
I should have been allowed to register again.

I have also experienced casinos that delete dead accounts after a certain period. But it was not a matter of years.

Apparently it is handled the way every casino wants it.
Under the guise of money laundering goes a lot.

Is probably more because the casinos want to keep open the option that the customer reconsiders or after the deactivation phase perhaps pays in again.

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Anonym

Lapalingo refuses to delete my account!

16th Aug. 2018, at 06:18 am CEST#5
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I think I read that this is related to the money laundering law. In the end, of course, like almost everything, it is arbitrariness of the OCs ðŸ˜

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Anonym

Lapalingo refuses to delete my account!

16th Aug. 2018, at 11:31 am CEST#6
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Liked this post: Avatar von RiverSong RiverSong
I don't understand how you can freak out so much in a chat with a support staff member. Is there no will for normal communication anymore?

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Anonym

Lapalingo refuses to delete my account!

16th Aug. 2018, at 04:15 pm CEST#7
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It is mandated by the MGA that the data remain stored for - if I am not mistaken - 7 years. Various OCs are now also not allowed to reactivate deactivated accounts. Exactly in such a way it behaves also for example with accounts, which are to be locked e.g. 6 months on own desire and then be opened earlier again. Does not go with very many OC's also more. It will no longer run as usual for a long time. There is a lot going on in the next few months. Remember my words

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s****e

Lapalingo refuses to delete my account!

16th Aug. 2018, at 05:04 pm CEST#8
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I am primarily looking forward to this central blocking system. I don't quite believe in it yet.

But if it really comes, it will help a lot of people!

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Anonym

Lapalingo refuses to delete my account!

16th Aug. 2018, at 05:11 pm CEST#9
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So they can delete the accounts, but they will cache the data just to prevent someone from getting the bonus twice.

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Anonym

Lapalingo refuses to delete my account!

17th Aug. 2018, at 04:24 am CEST#10
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Ankor wrote on 08/16/2018 at 17:11: So they can delete the accounts already, but they will cache the data just to keep someone from grabbing the bonus twice.

They certainly can, but they are not allowed to (and probably don't want to). The laws in Malta apply, not those from e.g. good old germany, where you have a right to delete your personal data. In one point you are almost right. They keep the data internally in the system so that you CAN'T register a second time. This has primarily nothing to do with you wanting to grab bonuses. It has to do with the fact that they have a duty of care when it comes to addiction prevention, which is a requirement by the MGA. The penalties can be draconian.

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