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Public complaints: High win at Platin Casino not paid out yet (fraud?) (Page 4)

Topic created on 01st Nov. 2017 | Page: 4 of 7 | Answers: 62 | Views: 32,417
Daniel
Elite

High win at Platin Casino not paid out yet (fraud?)

8th Nov. 2017, at 08:01 pm CET#30
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Unrealmaster32 wrote on 11/08/2017 at 19:17: Whereas I'm thinking to myself that even 25k for a working OC is a small amount, right? ðŸ¤"

So for Online Casinos running well, it's nothing at all and just part of the day to day business. But how the Platincasino is running, I honestly don't know. I estimate it as the lowest-turnover Merkur casino - but I could be wrong. But if it is the Merkur Casino with the lowest turnover, then the reason is certainly the slow processing and the document mania there. If you always work like this, then of course you have a hard time finding regular players or scare them away in the long run at the latest ...

If nothing has happened yet on Friday, then I'll have to move the thread to complaints.

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Unrealmaster32
Rookie

High win at Platin Casino not paid out yet (fraud?)

9th Nov. 2017, at 07:24 pm CET#31
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Daniel wrote on 08/11/2017 at 20:01
Unrealmaster32 wrote on 08/11/2017 at 19:17: Whereas I'm thinking to myself that even 25k for a working OC is a small amount, right? ðŸ¤"

So for Online Casinos running well, it's nothing at all and just part of the day to day business. But how the Platincasino is running, I honestly don't know. I estimate it as the lowest-turnover Merkur casino - but I could be wrong. But if it is the Merkur Casino with the lowest turnover, then the reason is certainly the slow processing and the document mania there. If you always work like this, then of course you have a hard time finding regular players or scare them away in the long run at the latest ...

If nothing has happened yet on Friday, then I'll have to move the thread to complaints.

Nothing happened today either. Let's wait until Saturday evening. Never again Platincasino...

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RiverSong
Legend

High win at Platin Casino not paid out yet (fraud?)

9th Nov. 2017, at 07:55 pm CET#32
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what is the best way to proceed in such a case, regardless of the amount?
ok if you know the need generally always ne wochedann fits yes everything. if not I would contact the every day, ask if they still need something etc, usually they are then so annoyed that it accelerates on its own
hope you get it soon.

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redriver67
Expert

High win at Platin Casino not paid out yet (fraud?)

9th Nov. 2017, at 08:23 pm CET#33
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I know this from Platin. Stalling tactics so that you play again out of sheer frustration. It always takes forever with them until they pay out. You're sure to get your money but it takes just felt years. Also don't know that they are not getting any smarter. That discourages everyone but after such a procedure to pay in there again

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Unrealmaster32
Rookie

High win at Platin Casino not paid out yet (fraud?)

9th Nov. 2017, at 08:54 pm CET#34
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Iseedeadpeople wrote on 09.11.2017 at 19:55: what is in such a case, no matter what amount, the best approach?
ok if you know the need generally always ne wochedann fits yes everything. if not I would contact the every day, ask if they still need something etc, usually they are then so annoyed that it accelerate by itself
hope you get it soon.

Exactly how I will proceed, I should not get a response by Saturday. ðŸ¤"

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Unrealmaster32
Rookie

High win at Platin Casino not paid out yet (fraud?)

10th Nov. 2017, at 01:21 pm CET#35
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So, I wrote again with the live support

You:
Hello, I requested withdrawals 7 days ago and wanted to ask when the withdrawals will be made or if anything is still missing? Thank you.


Michael:
Welcome to Platincasino Live Chat. One moment please, I'll be right with you.

The connection was lost. Try to connect...



Communication with the server has been restored. You can continue with the live chat.



Michael:
With such large amounts, this needs to be checked carefully. You will receive your money shortly

You:
what else will be checked exactly?


Michael:
this is a normal check, if we need anything else we will get back to you

you:
ok. will i get an email when the money is paid out?


Michael:
exactly, after that you will get an email from us

You:
all right, thanks for the information.


You:
have a nice day


Michael:
with pleasure. Thanks, I wish you the same


I will get my money shortly... I am curious.
I mean, if I were an operator of an online casino, I would of course also check more closely whether the amount was won legally. But to take >7 days for it is like cheeky.

I think the "+fast payouts" in the rating of Platin Casino would be to reconsider


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Daniel
Elite

High win at Platin Casino not paid out yet (fraud?)

10th Nov. 2017, at 01:49 pm CET#36
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Unrealmaster32 wrote on 11/10/2017 at 13:21: So, I wrote again with live support
I think the "+Fast Payouts" in Platin Casino rating would need to be reconsidered

Thanks for the hint! This used to be the case at the beginning, but has since deteriorated, which you can also read in the user reviews . Of course, it was changed immediately.

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Daniel
Elite

High win at Platin Casino not paid out yet (fraud?)

10th Nov. 2017, at 02:11 pm CET#37
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I have now forwarded this thread to Platincasino. It will be taken care of.

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Daniel
Elite

High win at Platin Casino not paid out yet (fraud?)

10th Nov. 2017, at 02:17 pm CET#38
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Nobody has liked this post so far
Daniel wrote on 10/11/2017 at 14:11: I have now forwarded this thread to Platincasino. It will be taken care of.

So I have received feedback in the meantime and the Platincasino apologizes for the long processing time:

[14:12:08] Platincasino: Payments have been approved and will go out
[14:12:15] Daniel W.: super thank you
[14:12:30] Platincasino: Is always 4-6 eyes principle from payouts of 5,000€ and more.
[14:12:39] PlatinCasino: And if not everyone approves it goes no further
[14:12:50] Platincasino: There is no other way on the Isle of Man with their requirements
[14:13:04] Daniel W.: ok
[14:13:06] Platincasino: Have to adjust each time the riskrating ( * )of a customer etc.
[14:13:07] Daniel W.: ok, great! Then I pass it on like this

Ok, then everything should work now. Will you let me know again when you have received the money?

( * ) According to PlatinCasino, this is about money laundering prevention. This is a requirement imposed on Online Casinos by the Isle of Man Regulatory Authority. If someone deposits with Sofortüberweisung (Klarna), then the Risk rating is smaller than if someone deposits with Paysafecard. Then it is also about the amount of deposits and withdrawals in a separate category ...

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Anonym

High win at Platin Casino not paid out yet (fraud?)

10th Nov. 2017, at 02:44 pm CET#39
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Someone will be jumping for joy! A question about the Risk rating: What and in what form is it actually checked?

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