Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Public complaints: Cyberclubcasino Whitehategaming Group wastes my deposit (FRAUD)

Topic created on 11th Sep. 2018 | Page: 1 of 2 | Answers: 12 | Views: 3,462
Anonym
Hello Community,

i think it got me too, the following situation happened.

I have deposited on Saturday 100€ by SOFORT via Klarna which were not booked on the casino account. Since I was on the booking receipt execution 10.09.18 I thought the bank sleeps a little and I just wait until Monday. Unfortunately, on Monday still no money was available, I have then first spoken with the chat was not particularly helpful, this referred me to the support via email
The misery continues back and forth by email in the meantime I sent screenshots of the transfer of the confirmation and and and.... Answer money is not there but I have the impression they do not even look right
So I called Klarna who have confirmed that the transaction was incorrect but the recipient has received his money
Again the support written to the expressly insists that nothing has arrived and they only look again if I send you an official confirmation from the bank where in it goes that money went out and they get insight into the last five days of my account

So really gehts still? Have my account now closed there because there you really no one wants to help, will now lock me in every casino of these labels

This post has been translated automatically

Anonym
With new casinos I first pay as little as possible or even via a method that I can charge back, thanks to you I now know that this casino comes on my personal black list.

This post has been translated automatically

Anonym
I will do the same in the future, thought the casino was serious that it belongs to the same group as Casimba and after all, even here a lot of advertising is made for it....

This post has been translated automatically

Anonym
Do you know what a freudian slip is? I have never heard of a Freudian slip, but today I saw one for the first time ...:-P

This post has been translated automatically

T0uchTheSky
Elite
With Cyberclub Casino I have not yet made any experience, but with more than 10 casinos of the brand WhitehatGaming group, also often pay in by soft transfer, never had a problem. Since Cayberclub Casino also belongs to the same group, I rather do not think that they have to cheat and withhold your 100 euros.

Had in another casino also had the problem, the money via Klarna was not immediately there, only 1 or 2 days later, but that was not the casino, but the intermediate service Provider, so the Klarna.

Although Klarna has already told you that they have transferred the money to the casino, perhaps the money is still "stuck" at Klarna.

This post has been translated automatically

Anonym
Definitely belongs to this casino group, apparently they have it but mega necessary. The case was from Saturday today is Tuesday, bad I find it just no one interested there and that they are also too fine to look. I do not think that the fault lies with Klarna, but unless Daniel or Matthias turns to this casino times will simply nothing happen

This post has been translated automatically

Anonym
qwertee wrote on 11.09.2018 at 21:25: Definitely belongs to this casino group, apparently they have it but mega necessary. The case was from Saturday today is Tuesday, bad I find it just no one interested there and that they are also too fine to look. I do not think that the fault lies with Klarna, but unless Daniel or Matthias turns to this casino times will simply nothing happen

Try the MGA or AskGamblers? Unlike some here, I have made good experiences with the MGA.

This post has been translated automatically

Anonym
Just got the message that the money has turned up, unbelievable because you have to open a barrel so that one cares because I play guaranteed never again

This post has been translated automatically

Anonym

Zockertyp89 wrote on 11/09/2018 at 22:08
Try at the MGA or AskGamblers? Unlike some here, I have had good experiences with MGA.

Hey cool down, don't always have to run to MGA .

This post has been translated automatically

Anonym
Zaroo8 wrote on 09/12/2018 at 07:57 AM

Hey cool down, don't always have to run to the MGA .

If the casinos can withhold all funds due to AGB violations, ksnn you quiet quickly run to the MGA. Especially if it's about deposited money which does not show up.

But nice if the money is now there.

This post has been translated automatically

Hot Topics17th May. 2024 at 04:26 am CEST

GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately