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Public complaints: Complaint against Everymatrix / Gambling addiction

Topic created on 25th Jan. 2018 | Page: 1 of 1 | Answers: 5 | Views: 3,365
Anonym

Complaint against Everymatrix / Gambling addiction

25th Jan. 2018, at 01:38 am CET#1
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It concerns a dispute value of approx. 1900 EUR and immediately before: If my public complaint succeeds, I will donate as can be prove 500 euro to this mechanism here:
https://sternenbruecke.de/de-de/sternenbruecke/ueber-uns/unser-haus/

and another 250 Euro donation will go to this forum.

In a nutshell: I have lost 1900 Euros on the site of Mr.Win: https://www.mrwin.com/en/, operator: EveryMatrix.Ltd.

However, I was previously already banned on the site of Tipico.de for gambling addiction. Here is the chat history

Tipico Customer Service
Wilma: Welcome to Tipico's live chat. One moment please, I'll be right with you.
Wilma: Hello
Wilma: As you are not logged in, please answer the following questions regarding your betting account. Please understand that these are security questions:
- first and last name
- address
- Date of birth
- Registered e-mail address
- Username
Me: good day, I can give you the following data: xxxxxxxxxxxx
Wilma: thank you
Me: I am blocked with you because of Gambling addiction- for a long time
Wilma: Unfortunately we cannot activate your account
Wilma: Is there anything else I can help you with?
Me: What that my questions?
Me: Yes
Me: It says on the https://everymatrix.com/clients page that you are working with EveryMatrix. Is that true?
Wilma: That's right
Me: Then theoretically I'm not allowed to register on platforms that work with them, am I?
Wilma: Yes
Me: or does EveryMatrix know about my block, so will it be reported there?
Wilma: Of course we want to help you first and foremost
Me: That's good. Because I made another stupid mistake and signed up on a site run by EveryMatrix. I've heard that you don't get paid for your wins, but you get your stakes back. I have been banned from your site for a while now, right?
Wilma: Yes about 2 months
Me: About 2 months? No, I've been banned from tipico for years
Wilma: Sorry 2 years
Me: Good. Thanks for this info.
Me: Have a nice day
Wilma: You too and please try not to get into any more trouble
Me: Thank you very much. I'll do my best
Wilma:
Me: Goodbye!
Wilma: Have a nice weekend
Me: Thanks I wish you also

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c****7

Complaint against Everymatrix / Gambling addiction

25th Jan. 2018, at 03:01 am CET#2
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Hello first,

I can sympathize with your situation, something like this has happened to me a few times and for much more money.

I have my own experience with the company Everymatrix, so let me tell you a little bit about it.
Basically, if you request a self-blocking due to Gambling addiction at a reputable casino and this is set up, you cannot play at any other casino of the group. If you do, losses will be refunded and wins will not be paid out or the registration will not work.
There are some scammers, such as Comeon, that ignore the whole thing and withhold funds despite having an MGA license, but most MGA casinos are correct in this regard. Most of the time the MGA would also help you, although if you make too many complaints to them, they reject all of your complaints across the board, whether justified or not.
So far so good. Everymatrix is a complicated case. On the one hand Everymatrix operates casinos, on the other hand they also offer casino services, i.e. payment processing, server architecture etc. This means the following: the casinos listed on their site under the clients are usually completely different casino groups, which simply use one or the other of their services. Tipico for example is a client of Everymatrix, I guess of their casino software, but an independent company. You can always see that by clicking on the MGA license seal at the bottom of a casino. There is Tipico e.g.
DYNAMIC SEAL OF AUTHORIZATION
" Go back


LICENSEE INFORMATION: Tipico Co. Limited
ADDRESS: 18th Floor, Portomaso Business Tower, St Julians, STJ4011, Malta
STATUS OFLICENSE:
LICENSED
LICENSES

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Anonym

Complaint against Everymatrix / Gambling addiction

25th Jan. 2018, at 10:00 am CET#3
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Hello chmi77, thanks for your answer. I have already written off the money as a teaching fee anyway and compared to your losses, this is peanuts. I just thought that maybe I could make a difference with a high-profile complaint.
VG

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Daniel
Elite

Complaint against Everymatrix / Gambling addiction

25th Jan. 2018, at 10:58 am CET#4
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Jackpot2017 wrote on 25/01/2018 at 10:00 am: Hi chmi77, thanks for your reply. I have already written off the money as teaching money anyway and compared to your losses this is peanuts. I just thought maybe I'll make a difference with a high profile complaint.
VG

Just file a complaint with the MGA: http://www.mga.org.mt/support/online-gaming-support/


It can't do any harm!

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J****r

Complaint against Everymatrix / Gambling addiction

26th Jan. 2018, at 09:24 pm CET#5
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chmi77 wrote:

If you had a self-exclusion with Quasargaming, for example, then you would also be banned from Ovocasino because they are one and the same group, but in your case, as sorry as I am, you have no chance, because legally Tipico and Everymatrix are two separate companies, even if one provides services for the other. My experience with Everymatrix support is also that it is completely for the ton. They answer very slowly and not at all for uncomfortable topics.



@ch mi77
Is so not quite correct. I got blocked at OVO and can still play and cash out at Quasar (parent casino). With the same email same Neteller account and even the same username, except for the real data, which also have both....


Greetings JoKer


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Anonym

Complaint against Everymatrix / Gambling addiction

26th Jan. 2018, at 10:47 pm CET#6
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JoKer wrote on 01/26/2018 at 9:24 pm: chmi77 wrote:

If you had a self-exclusion with Quasargaming, for example, then you would also be banned from Ovocasino because they are one and the same group, but in your case, I'm sorry to say, you don't stand a chance because legally Tipico and Everymatrix are two separate companies, even if one provides services for the other. My experience with Everymatrix support is also that it is completely for the ton. They answer very slowly and not at all for uncomfortable topics.



@ch mi77
Is so not quite correct. I got blocked at OVO and can still play and cash out at Quasar (parent casino). With the same email same Neteller account and even the same username, except for the real data, which also have both....


Greetings JoKer



Then you are probably not banned from Ovo for Gambling addiction but banned yourself... normally they have to ban both your accounts if you get banned for gambling addiction....

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