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CasinoPop Customer Service
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for at least two weeks my friend can no longer log into his account at CasinoPop. His account has been fully verified for ages and there have been several higher deposits and withdrawals. Live Chat never allows a support MA to make any concrete statement oä - his request is constantly forwarded for processing. The email traffic between CasinoPop and my friend amounts to approx. 5 mails per day (!) in which in no single mail a solution of the problem is approached. In each mail there is a different support MA and each one says something different or recommends to delete the cache etc
It's nasty annoying back and forth - my buddy is now the whole Easter over me about this impossible support of his actual "favorite casino" on and I tell him all the time that there are also other nice online casinos.
He has probably really often deposited there and finally wants to know what's going on.
Has jmd of you ever had something like this-that one MA does not know what the other is doing? Honestly, I have never had such a haphazard and confused communication with a casino support!
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CasinoPop Customer Service
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incompetent support is a whole topic of its own......
Personally, to be honest, I sometimes get quite aggressive inside. Especially when the support staff then suddenly means to simply close the chat! ... .
but yes...
I would recommend your friend to leave the casino the hands, and to look for another. (As long as he has no credit on it).
Of course, then in a casino that is not from the same Provider, because the people who are there in support are probably the same.
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CasinoPop Customer Service
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This is unfortunately quite normal in Online Casinos nowadays. Even such big casinos like Videoslots or Rizk have a very bad support. Mostly rude and no one knows what the other does. Therefore, this is unfortunately not a rarity. I agree with your suggestion though. Your friend should look for another casino. There the support is not much better but at least the login still works
Wish him all the best there. LG
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CasinoPop Customer Service
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What there is not everything for sites ?
But looks very serious ...Rizk and Dunder Ikubu also belong to those !
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CasinoPop Customer Service
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As I said: I personally would have changed in his place a week ago with raised stink finger to another casino.
But in principle, again, my buddy is absolutely right when he thinks that he has not achieved a gold status for nothing through his loyalty and now he is just stalled as it comes across and no longer let in! But why? Maybe he pays out too much to the casino?
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CasinoPop Customer Service
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always immediately with ask if you are currently the only one who can not log in and after 2 to 3 mails already in prospect to play there no more, of course make sure before that it is not you. some oc wake up then really
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CasinoPop Customer Service
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The Wilkommensbonus is nice, 200%, with somewhat high turnover requirement, which, however, in your friend's favorite casino is posted very hesitantly, my friend says, which is good. He had at all times a good insight that there is still something to implement
Furthermore, he says, the maximum amount that can be won when the bonus is active is 20 times the bonus granted, which is shown as an amount related to the specific Deposit, which is nice and encourages to convert.
He had deposited only 25 euros, but with 50 euros bonus he could thus win even 1000
The slots run very well at the beginning, says my friend, as he was very quickly on about 220 euros credit. Then, unfortunately, he had very bad luck when he almost reached the turnover goal, and Starburst and Butterfly Staxx, which are known to have very long eating phases, ate his balance on low stakes very bad luck very quickly
He was a bit depressed and I advised him not to claim the 2nd Deposit bonus of 75%, because although he would certainly have implemented it after so much bad luck with the first one, he should be in solidarity with your friend and avoid such a casino
He realized this, set a deposit limit of one euro, waived the second bonus and was finally happy to have played for a relatively long time with 25 euros, which saved him 100 euros in deposits in partner casinos of your friend's favorite casino.
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CasinoPop Customer Service
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CasinoPop Customer Service
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CasinoPop Customer Service
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Lol, I don't mean you
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