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Casilando entire real money balance deleted (update)
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have already read here several times topics about complaints about bonus offers, now I have one myself.
On Casinolando I deposited 50 euros and got 100 euros bonus. The bonus conditions I have read before and a maxbet of 5 euros while playing with the bonus balance is there.
Now the bonus was displayed separately from my real money balance. So first play the 50 euros real money before you go to the bonus money.
With the 50 Euro real money I could also play Extra-Chilli (but only with 50 Euro, more was not displayed to me)
Now I have bought a bonus with the 50 euros for 50 euros and have also won directly with it. Have then canceled the bonus, which also went because I have not yet used anything from.
Now my entire balance of just under 800 € was deleted, because my bet was higher than 5 euros.
Is that right in the case so or should I defend myself against it?
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Casilando entire real money balance deleted (update)
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Casilando entire real money balance deleted (update)
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Casilando entire real money balance deleted (update)
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Just got the following in response to my written complaint and request for explanation:
Thank you for your email. I would like to help you but you have violated the rules of our casino on 30.04.2018. As a result, your win was confiscated. Unfortunately, I have no influence on this and we can not change anything if you have violated the gaming rules of our casino.
I ask for your understanding.
Yours sincerely
Your Casino Customer Service
No reaction to my questions, to the fact that it is not clear enough in the terms and conditions in my opinion and also nothing about the fact that I played with real money. Seems very unserious to me.
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Casilando entire real money balance deleted (update)
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Casilando entire real money balance deleted (update)
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Casilando entire real money balance deleted (update)
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Hi, unfortunately there is nothing you can do...
I had the same only that I bought 1 x a White Rabbit feature and won nothing, but 3 hours later on Danger won a good 7,000 euros and to 99.9% I kept to the Max Bet Rule, except just the one time. My payout of 5,000 euros was denied on the grounds that I had violated the Bonus terms and conditions.... In my case, I did not let up and wrote an e-mail to whiteh Thereupon, my entire history was reviewed again and I was offered 1000 euros, which I have of course accepted for the time being. At the MGA I have also written a complaint, however, one wanted to go Seitens MGA not further on it and the matter was thus off the table unfortunately.
I found it just like you totally confusing that in some slots just only the REAL MONEY was displayed! That's why I bought a feature right at the beginning and that was also my very last for a good 6 months
Greetings
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Casilando entire real money balance deleted (update)
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Casilando entire real money balance deleted (update)
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Today I received an email from the casino itself to please close the case with the MGA. As "goodwill" I was offered 300 euros. I have accepted the offer, although I think that it is not with rights things, if I just like Matti a relatively high sum of money is offered to create the problem out of the world.
Anyway, for me it was that on Casilando for now
Greetings
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I think I would have speculated on it and continued...
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