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Casino verification: Virtual Debit Card / Apple Pay

Topic created on 22nd Jan. 2024 | Page: 1 of 2 | Answers: 19 | Views: 1,387
RiO_M
Visitor

Virtual Debit Card / Apple Pay

22nd Jan. 2024, at 08:07 am CET#1
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Hello, I'm new here and I'm sure this topic
Topic has been addressed before or maybe not.

I tried to cash out at "DrückGlück" and now I had to verify myself, which is ok.

The proof of address was super easy and was approved immediately.

Bank/credit card is simply not accepted
They want to see the front/back of the card no problem at all I was able to upload a screenshot of the front, but since it's a virtual card it's not available.

How did you solve the problem?
I have already entered my reference account and will also upload the depositors I booked the other day.

Or is there a completely different way to have me verified these casinos are unfortunately not reachable by phone so that you could talk to them?
could talk..

Thank you very much
With kind regards

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Comingsoon19
Experienced

Virtual Debit Card / Apple Pay

23rd Jan. 2024, at 07:37 am CET#2
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Hello,

I would recommend that you contact the support team at Drück Glück. I had the same problem in other German casinos. After I explained to the chat that there is no backside because it is a virtual credit card, it was not a problem for anyone. Unfortunately, I can't pass on any experience with Drück Glück in this case as I don't play there.

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RiO_M
Visitor

Virtual Debit Card / Apple Pay

23rd Jan. 2024, at 08:43 am CET#3
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Thanks for the answer I have been dealing with the support for several days. One says that the other wants the several times already explained that it is a virtual debit card and they demand a back that there is not and the card is linked to the current account of the last wanted now the depositors I have made as a statement of account that is now under review and I hope that it then goes ahead and I can make a withdrawal.

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roccoammo11
Expert

Virtual Debit Card / Apple Pay

23rd Jan. 2024, at 10:34 am CET#4
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RiO_M wrote on 23.01.2024 at 08:43: Thanks for the answer I have been dealing with the support for several days. One says that the other wants that several times already explained that it is a virtual debit card and they demand a back that it does not exist and the card is linked to the current account the last one now wanted the depositors I made as a statement of account that is now under review and I hope that it will go ahead and I can make a withdrawal.

i think and hope at some point this problem will be resolved..there are casinos with 24h support and Live Chat where it would have been resolved long ago and your money would have arrived..write to them if it doesn't work again that you are filing a complaint with the gambling authority. maybe Julian or another GJ employee also has the possibility to contact them then something like this is usually resolved very quickly. Just keep us up to date

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RiO_M
Visitor

Virtual Debit Card / Apple Pay

23rd Jan. 2024, at 10:52 am CET#5
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Thank you for your reply roccoammo11,

Yesterday I uploaded the requested bank statement that one of the support staff asked for 12-48 hours for verification. I also hope that it will be clarified soon when I know something I will report back here.

Thank you very much
With kind regards

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Slot_Star
Experienced

Virtual Debit Card / Apple Pay

23rd Jan. 2024, at 03:35 pm CET#6
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I once had to write to the credit card operator (in this case Skrill) (it was an N1 Casino) and confirm in writing that the virtual credit card is authorized in my name.

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roccoammo11
Expert

Virtual Debit Card / Apple Pay

23rd Jan. 2024, at 04:19 pm CET#7
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Slot_Star wrote on 23.01.2024 at 15:35: I once had to write to the credit card operator (in this case Skrill) (it was an N1 Casino) and confirm in writing that the virtual credit card is authorized in my name.

Yes, there are some casinos that act as if you were the first and only one to own and use one.

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RiO_M
Visitor

Virtual Debit Card / Apple Pay

23rd Jan. 2024, at 05:01 pm CET#8
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I wouldn't care if the bank would definitely issue it that way, but they're taking so long it's not like I've already uploaded all the documents. Well, let's wait and see what they say about the bank statement, whether they accept it now or start again by asking me to upload the back of the card, which doesn't exist 😅

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RiO_M
Visitor

Virtual Debit Card / Apple Pay

24th Jan. 2024, at 03:57 am CET#9
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UPDATE:

I just happened to wake up to see an email from DG in my inbox full of hope opened and rejected.

I then wrote in the chat that I had to upload my ID card (which had already been done). Ok, so I've just done it again.

Now in the menu under Upload documents, my proof of address, which had already been approved, was suddenly moved back to Required, where a cell phone bill was used a few days ago because I don't pay rent/electricity

I am slowly questioning every employee you meet there tells you something different.

What else can I do?
With kind regards

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roccoammo11
Expert

Virtual Debit Card / Apple Pay

25th Jan. 2024, at 06:27 pm CET#10
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Write to Julian and ask him nicely if he can help

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Julian
Elite

Virtual Debit Card / Apple Pay

25th Jan. 2024, at 06:30 pm CET#11
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11
Hey RiO_M,

I'll write to you via Communicator

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RiO_M
Visitor

Virtual Debit Card / Apple Pay

26th Jan. 2024, at 07:27 pm CET#12
1 Like

Liked this post: Avatar von roccoammo11 roccoammo11

roccoammo11 wrote on 25.01.2024 at 18:27: Write to Julian and ask him nicely if he can help

Julian wrote on January 25th, 2024 at 6:30 pm: Hey RiO_M,

I'll write to you via Communicator

Thanks for your help (-: !!

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roccoammo11
Expert

Virtual Debit Card / Apple Pay

27th Jan. 2024, at 07:20 pm CET#13
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No problem, I hope you've come a step further by now!

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RiO_M
Visitor

Virtual Debit Card / Apple Pay

27th Jan. 2024, at 10:25 pm CET#14
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roccoammo11 wrote on 27.01.2024 at 19:20: No problem I hope you have come a step further by now!

I have written Julian the necessary information he needs privately since then no feedback yet but I think I will know more in the days to come. (-:

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Julian
Elite

Virtual Debit Card / Apple Pay

28th Jan. 2024, at 12:14 pm CET#15
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RiO_M wrote on January 27th, 2024 at 10:25 pm:

I have written Julian the necessary information he needs privately since then no feedback yet but I think I will know more in the days. (-:

Unfortunately, it's always difficult to reach the managers at the weekend.
I think we should know more next week

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