Casino verification: Virtual credit card verification
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Virtual credit card verification
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i haven't been here for a long time because I haven't had a problem for a long time.
Maybe you can help me now!
Short version:
I deposited money at Vegadream with my virtual credit card from Trade Republic.
Now Vegadream is requesting proof of this for the payout.
I have already sent an email to Trade Republic support asking them to issue me with proof of ownership of my virtual credit card.
However, Trade's support is not the most accessible. In the meantime, are there any other options or solutions you can suggest to me, as I have found more problems than real solutions online regarding proof of virtual cards?
Unfortunately, when I take a screenshot in the app, it doesn't show my name on the card but only the credit card details.
Many thanks in advance!
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Virtual credit card verification
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Maybe take screenshots anyway, including your personal details on the traderepublic website or the app. I don't use that myself. Then send an email to kyc@vegadream and see what comes back! Live Chat won't be able to give any helpful answers..don't give up..eventually this card will be verified too
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Virtual credit card verification
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So all my screenshots are not being accepted. There is simply no way to put name and credit card number (it's a debit card) on the same official document. That's the short version. Trade Republic also does not issue such a document. However, Vegadream insists on such a document. But this is definitely my card, no one else's. This card is my property. I also offered to provide a screenshot of the in-app where I switch back and forth between my personal data and the card. This would not be accepted either. No videos are accepted. I have no other options. Is there a contact person for Vegadream here or do I have to go to another dispute resolution body? It can't be that I can Deposit with my card but can't prove ownership because it fails due to the printing of the name. After all, I can prove all other relevant data, including the payment transaction itself. However, neither the name nor the card number is printed on the card..
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Virtual credit card verification
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Virtual credit card verification
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I have already tried everything, in the web version of Trade Republic there is no way to call up the card at all. The required document simply does not exist. Unfortunately ... but a solution has to be found. They can't just keep my money when I've exhausted all my options. Understandably, the casino also has a right to prove ownership, but I am unable to do so. Everything is legitimate, my card, my name, my payout. Nevertheless, I cannot provide such a requested document. And TR Support only refers to their help page, no support here either. Of the few isolated comparative cases that can be found on the Internet, one only reads that TR does not issue such a document even on request. What do I do now? Is there a contact person here for Vegadream?
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Virtual credit card verification
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Virtual credit card verification
Nobody has liked this post so far
This post has been translated automatically
Virtual credit card verification
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When I had the problem a long time ago, I simply created everything using Photoshop and sent it to them. Then I accepted the payout and never deposited with a virtual card again, only with a physical card.
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