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Casino verification: Slot magic ticks verification

Topic created on 30th Sep. 2023 | Page: 1 of 4 | Answers: 53 | Views: 4,834
Pat1991
Top Member

Slot magic ticks verification

30th Sep. 2023, at 11:49 am CEST#1
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*Grumble*

Here I have a hit, and promptly SlotMagie seems to have a problem with it. Apparently they don't know what a "virtual credit card" is.

Excerpts from the email exchange:


(I am sending a photo of my app, photographed with my PC because my bank does not allow screenshots within the app)


Hi Patrick,


thank you very much for your message.

We cannot accept photos of screens as proof of payment, please upload the following document in your player account:

Proof of Payment (Master Card/VISA):

The front and back of the credit card with the final digits *** that you used to make the deposit. The copy must show the first 6 and last 4 digits of the card number, name and expiration date. Please make sure that the CVC/CVV code on the back is covered.


Me:
Hi Pamela,

i'll be happy to send you all the data you're so funny about. Fact is: One of the two, used credit cards is a VIRTUAL credit card. It only exists on paper, or in the WISE app.

There is no physical card. Logically, I can't send in a picture of something that doesn't exist.

So. how do we proceed? Which of my two cards do you need a picture of anyway?

With kind regards


(Logging into my Wise account on my PC and sending what's there)

Hello Patrick,

thank you very much for your message.

The front of the credit card should also be visible. You can upload the documents directly in your player account (under the menu item "Account" - "Verification"). You can track the status of the Verification yourself under the item "My documents".

With best regards
Your SlotMagie Team

Thereupon I sent in a video, on which you can see that there is nothing further to send in.

Heavens. What is not to understand about the words "virtual credit card" ?!!!

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MeMeMe89
Rookie

Slot magic ticks verification

1st Oct. 2023, at 08:25 am CEST#2
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Slotmagie also makes problems with the payout with me for over a month. Every Friday evening I get a new challenge which documents they need again. Then I hear nothing more from thenen and Friday evening then again what new.

They used to be faster and better.
Today I wonder if I will get my money at all.

Good luck to you

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Svenr
Amateur

Slot magic ticks verification

1st Oct. 2023, at 10:31 am CEST#3
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Like everywhere Deposit always goes pay out never or with hurdles

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RebellYell
Top Member

Slot magic ticks verification

1st Oct. 2023, at 11:01 am CEST#4
2 Likes

Liked this post: Avatar von bigbig bigbig, Avatar von Pat1991 Pat1991
And I really thought that we at the German casinos this madness with the verifications (with desired payout), would have behind us. Too bad that it takes similar traits here, as with some MGA casinos.

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Paddington
Top Member

Slot magic ticks verification

1st Oct. 2023, at 11:31 am CEST#5
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Chrissy89 wrote on 01.10.2023 at 08:25: Slotmagie makes problems with the payout also with me for over a month. Every Friday night I get a new challenge which documents they need again. Then I hear nothing more from thenen and Friday evening then again what new.

They used to be faster and better.
Today I wonder if I will get my money at all.

Good luck to you

That is intense. Meanwhile, in Curacao casinos you get the payout partly without KYC after 1-2 days...

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Pat1991
Top Member

Slot magic ticks verification

2nd Oct. 2023, at 09:20 am CEST#6
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The wild ride continues. Let's see if they at least accept my bank statement. Meanwhile, 5 euros have once again fallen victim to boredom.

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Pat1991
Top Member

Slot magic ticks verification

2nd Oct. 2023, at 09:38 am CEST#7
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Correction, 10 euros.

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Carmelo
Rookie

Slot magic ticks verification

2nd Oct. 2023, at 09:46 am CEST#8
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Since they have a German license, you should get your money. Otherwise, there should be several places to go. Or not?

It is also important to be patient. Play next time in a casino where you have good experience so far.
Do you pay out a larger sum? If not, you run the Risk of depositing the money again immediately after receipt.
It seems that you are betting money that you can't lose and you are getting emotional. Otherwise I would not write in the forum that 5-10€ (pocket money) have been lost. If you play for money but have little money yourself then I would leave the gambling.

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Pat1991
Top Member

Slot magic ticks verification

2nd Oct. 2023, at 10:18 am CEST#9
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Just reality, that's the nature of gambling. After all, I don't gamble just to win, but also for gambling as such. And that, after all, has a lot to do with emotions.

Still, it would be nice to get my remaining balance paid out. i still have 40 euros left.

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Pat1991
Top Member

Slot magic ticks verification

4th Oct. 2023, at 05:12 pm CEST#10
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The image, which they did not accept, was now exactly the same requested again by support. This time it was accepted.

Then my withdrawal was rejected because I supposedly didn't request it on the same payment method I deposited with. Which is not true.

Then the withdrawal was rejected again because my bank doesn't allow credit card withdrawals and I was asked to put it on my bank account.

Which doesn't matter though, because I preferred to keep playing after all.

What a fuss!

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Markalc
Amateur

Slot magic ticks verification

4th Oct. 2023, at 07:48 pm CEST#11
2 Likes

Liked this post: Anonym, Avatar von Donnie Donnie
And exactly because of something like that I always verify my account first when I have the confirmation only then I make my 1 deposit.
Almost everywhere the same theater.
Or it takes forever until the withdrawals are carried out, with the hope that you lose the money again.

Good luck

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hustlehoff
Expert

Slot magic ticks verification

4th Oct. 2023, at 08:27 pm CEST#12
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Jackpotpiraten I had paid out on holiday at 5 o'clock in the morning and 4 hours later was confirmed you can not complain but just kack RTP and restrictions, had bissl luck with a just4fun 10er because I did not want for 10 or 20 euromehr to the tank to pay with cashtocode

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MeMeMe89
Rookie

Slot magic ticks verification

9th Oct. 2023, at 01:19 pm CEST#13
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Oh man are you now n piece further come?

Unfortunately, I still have not. 6 weeks of fighting with them and constantly new demands. They just don't want to pay out.

Should I get my money I delete my account directly there.

Keep us up to date

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rcore
Experienced

Slot magic ticks verification

9th Oct. 2023, at 03:15 pm CEST#14
1 Like

Liked this post: Avatar von MeMeMe89 MeMeMe89
I am also not enthusiastic about SlotMagic.
When the new appeared on the market had the old proven RTP.
But was apparently only to feed and eventually the same trash as everywhere now since gambling regulation.

In addition, with the Verification have me übelst abgenervt and asked all sorts of documents.
For proof of address, I only had a mobile phone bill ready in a hurry.
And this was againrum was with a small amount in the minus.

They then had the audacity to refuse me this as well, with the reason "they would only accept loyal customers".
1. I do not know what it should have to do with loyalty.
2. As if they were a bank where I would take out a loan.
Incredibly cheeky.

And they also cancelled a rolled bonus of over 300 EUR. Allegedly error in the system.

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Paddington
Top Member

Slot magic ticks verification

9th Oct. 2023, at 03:22 pm CEST#15
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Guys if you have problems with the Verification, then contact the admins directly! These are the casinos where GJ can still help you and put pressure on the casino!

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