Hello
I have deposited 50 euros with StarGames via Paypal. My PayPal address is different to my gaming account. I have won a total of €500. My last name is only abbreviated in Paypal. I have already requested a change. Now StarGames refuses to pay out the money. Because of the last name and the other PayPal email address. But strangely enough they accepted the Deposit without any problems
Andre wrote on 16.11.2023 at 20:59: As soon as your last name has been changed at PayPal, the problem should be solved. Does PayPal take a long time with something like that? I don't use it myself
Well not necessarily it was originally taken with PayPal another account and there is first the question why you have two? PayPal doesn't actually tolerate this and closes one of the two accounts
Sarah200190 wrote on 16.11.2023 at 21:21: I also only have one PayPal account! But the email address of my Paypal account is just a different one than the email at StarGames
Oh then I misunderstood it so that's really not a problem and is only due to the name
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Paypal at online casinos
17th Nov. 2023, at 09:22 am CET#11
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Sarah200190 wrote on 16.11.2023 at 20:42: Hello
I have deposited 50 euros at StarGames via Paypal. My PayPal address is different from my gaming account. I have won a total of €500. My surname is only abbreviated in Paypal. I have already requested a change. Now StarGames refuses to pay out the money. Because of the last name and the other PayPal email address. But strangely enough they accepted the Deposit without any problems
I also have a different email address with paypal than in the German casino and never had any problems, I think it's because of your name. Why do you abbreviate it?
I had abbreviated it for classifieds sales etc. But I still proved to StarGames that it was my account. By also showing that my bank account is verified. Exactly the same thing that is on file with them. I wonder how long they will refuse to pay out. Or if PayPal has changed the name, which is supposed to be the next problem
Sarah200190 wrote on 17.11.2023 at 10:59 am: Oh had abbreviated it for classifieds sales etc. But I still proved to StarGames that it is my account. By also showing that my bank account is verified. Exactly the same thing that is on file with them. I wonder how long they will refuse to pay out. Or if PayPal has changed the name, which is supposed to be the next problem.
I've often been upset about StarGames, but they are one of the most reputable providers in Germany, if not the most reputable. I am not aware of any case where StarGames has ever tried to prevent payouts with any tricks or anything else.
It seems to be the case that there are fixed guidelines and rules and these must be adhered to for legal reasons. It must be possible to prove that the Deposit was made by the player who is verified. This means that your name must also be visible, which sounds quite logical to me.
A different email address for Paypal than for StarGames is not a problem, but a different name is.
I am very sure that you will get your money if you have changed the name of your Paypal to your real name
Sarah200190 wrote on 17.11.2023 at 10:59 am: Oh had abbreviated it for classifieds sale etc. But I still proved to StarGames that it is my account. By also showing that my bank account is verified. Exactly the same thing that is on file with them. I wonder how long they will refuse to pay out. Or if PayPal has changed the name, which is supposed to be the next problem
Hi Sarah, as far as we can see in our system, your case was resolved on 17.11. and you have successfully received the payout. If you have any further questions or problems, please contact us here via Communicator and we will try to find a solution as quickly as possible. Thank you very much for your patience!
Hi Sarah, as far as we can see in our system, your case has been resolved as late as 11/17 and you have successfully received the payout. If you have any further questions or problems, please contact us here via Communicator and we will try to find a solution as soon as possible. Thank you very much for your patience!
It would also have been nice of the user to let us know that the money has been paid out
Paypal at online casinos
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I have deposited 50 euros with StarGames via Paypal. My PayPal address is different to my gaming account. I have won a total of €500. My last name is only abbreviated in Paypal. I have already requested a change. Now StarGames refuses to pay out the money. Because of the last name and the other PayPal email address. But strangely enough they accepted the Deposit without any problems
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Paypal at online casinos
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Write to the StarGames manager here and they will be able to help you
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Paypal at online casinos
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Paypal at online casinos
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Paypal at online casinos
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Well not necessarily it was originally taken with PayPal another account and there is first the question why you have two? PayPal doesn't actually tolerate this and closes one of the two accounts
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Paypal at online casinos
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Paypal at online casinos
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Paypal at online casinos
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No it is not, and as andre already wrote as soon as your name is entered correctly
There will be no problems.
I've also had this problem, once with paysafe and once because my name was wrong in the casino. Everything was resolved and paid out
And congratulations on your win of 500 euros at StarGames, wow that something like that is still possible there ^^
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Paypal at online casinos
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Oh then I misunderstood it so that's really not a problem and is only due to the name
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Paypal at online casinos
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I also have a different email address with paypal than in the German casino and never had any problems, I think it's because of your name. Why do you abbreviate it?
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Paypal at online casinos
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Paypal at online casinos
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I've often been upset about StarGames, but they are one of the most reputable providers in Germany, if not the most reputable. I am not aware of any case where StarGames has ever tried to prevent payouts with any tricks or anything else.
It seems to be the case that there are fixed guidelines and rules and these must be adhered to for legal reasons. It must be possible to prove that the Deposit was made by the player who is verified. This means that your name must also be visible, which sounds quite logical to me.
A different email address for Paypal than for StarGames is not a problem, but a different name is.
I am very sure that you will get your money if you have changed the name of your Paypal to your real name
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Paypal at online casinos
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Hi Sarah, as far as we can see in our system, your case was resolved on 17.11. and you have successfully received the payout. If you have any further questions or problems, please contact us here via Communicator and we will try to find a solution as quickly as possible. Thank you very much for your patience!
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Paypal at online casinos
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It would also have been nice of the user to let us know that the money has been paid out
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