Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Casino verification: And daily greets Platin with your stalling tactics...

Topic created on 10th Jan. 2023 | Page: 1 of 2 | Answers: 14 | Views: 2,207
Jay88
Experienced

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 10:38 am CET#1
0 Likes

Nobody has liked this post so far
Hello dear community,

i can't believe it, but yesterday it worked out and I could win 1.000 Euro. Unfortunately, I forgot to take a screenshot of the win because I was so excited. I had played this Starlight Christmas or something like that.

Had bought the bonus on 20 cents bet... I was not even aware that there is a maximum profit with these bonus buys? Anyway, was at smooth 1,000 euros abrupt end.

Anyway, I then gave 1,000 euros in payout, with the knowledge that Platin certainly requires verification. Which I am already several times but well, we know by now how to handle it there.

It was then not long at all that the withdrawal was canceled and I got a mail that I should please upload my credit card as well as the Deposit proof of my Paysafe card.

No sooner said than done... now I checked to see if anything had happened yet and lo and behold, there was nothing left of my uploaded proofs in the documents.... They were simply gone.

Then I went to the chat and there they were talking about "please upload the proofs..."

I tried to make them understand that I have already done that but the proofs are no longer visible.

Then she said that the proofs were faulty and that I should upload them again - it was probably not in there as rejected, the proofs were simply gone.

Well, I uploaded it again. Not even 5 minutes later, the proofs were gone again!

I have now uploaded it again and made screenshots.

Just the reasoning that the proofs are incorrect is ridiculous, since I uploaded the paysafe proof directly as a PDF file, as they themselves require (via my paysafe account and then print..)

Credit card okay, but why doesn't it say rejected in the history? A mail would be appropriate here, where it says what they do not like.

Since I feel directly again verscheissert...

I'll wait and see if the proofs disappear again without a trace. Otherwise, I would then directly contact someone from the team with the request for support.

I will report.

Kind regards


This post has been translated automatically

gamble1
Legend

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 10:44 am CET#2
0 Likes

Nobody has liked this post so far
Why do you have to constantly re-verify you always change the payment methods or what is going on there?

This post has been translated automatically

Jay88
Experienced

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 11:00 am CET#3
0 Likes

Nobody has liked this post so far

gamble1 wrote on 10.01.2023 at 10:44: Why do you have to constantly re-verify eig. you always change the payment methods or what's going on there


I actually only Deposit using Paysafe. Once I deposited via my credit card. When I wanted to upload it back then to avoid crap like now, it was declined without comment.

I have the feeling that they draw lots early to see who they will make life difficult again today

This post has been translated automatically

Jay88
Experienced

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 11:08 am CET#4
0 Likes

Nobody has liked this post so far
Update: the proofs of my credit card are gone again. No rejection or anything, just gone

This post has been translated automatically

Max_Bet
Expert

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 11:23 am CET#5
0 Likes

Nobody has liked this post so far

Jay88 wrote on 10/01/2023 at 11:08 am: Update: my credit card's proofs are gone again. No rejection or anything, just gone

Sent via email to support

This post has been translated automatically

Jay88
Experienced

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 11:59 am CET#6
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

Max_Bet wrote on 10/01/2023 at 11:23 AM:

Send by email to support


Yes, I did that now too

This post has been translated automatically

Jay88
Experienced

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 12:43 pm CET#2
0 Likes

Nobody has liked this post so far
Update:

After feedback from Platin by mail, the problem was that I uploaded the credit card with all numbers recognizable. But that must not be for security reasons. Had not read that correctly before

Have it now uploaded again and waiting for feedback.

The dear Caro has already offered me your help, which I will definitely take if Platin does not twitch.

Love greetings

This post has been translated automatically

Max_Bet
Expert

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 12:45 pm CET#3
1 Like

Liked this post: Avatar von Jay88 Jay88
well, you see 😉 It's going to be okay 😎

would have been too easy to tell you this info with the KK numbers directly after the first rejection. Communication is really the weakest point at Platin

This post has been translated automatically

Paddington
Top Member

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 01:00 pm CET#4
1 Like

Liked this post: Avatar von Jay88 Jay88

Jay88 wrote on 10/01/2023 at 12:43 PM: Update:

After hearing back from Platin via email, the problem was that I uploaded the credit card with all the numbers recognizable. But that is not allowed for security reasons. Had not read that correctly before

Have it now uploaded again and waiting for feedback.

The dear Caro has already offered me your help, which I will definitely take if Platin does not twitch.

Love greetings

But you make this mistake only once Never leave the 3 numbers (CVC) on the back open!

This post has been translated automatically

genrix
Top Member

And daily greets Platin with your stalling tactics...

10th Jan. 2023, at 01:05 pm CET#5
0 Likes

Nobody has liked this post so far

Jay88 wrote on 10/01/2023 at 10:38 AM: Hi there dear community,

i can't believe it, but yesterday it worked out and I could win 1.000 Euro. Unfortunately, I forgot to take a screenshot of the win because I was so excited. I had played this Starlight Christmas or something like that.

Had bought the bonus on 20 cents bet... I was not even aware that there is a maximum profit with these bonus buys? Anyway, was at smooth 1,000 euros abrupt end.

Anyway, I then gave 1,000 euros in payout, with the knowledge that Platin certainly requires verification. Which I am already several times but well, we know by now how to handle it there.

It was then not long at all that the withdrawal was canceled and I got a mail that I should please upload my credit card as well as the Deposit proof of my Paysafe card.

No sooner said than done... now I checked to see if anything had happened yet and lo and behold, there was nothing left of my uploaded proofs in the documents.... They were simply gone.

Then I went to the chat and there they were talking about "please upload the proofs..."

I tried to make them understand that I have already done that but the proofs are no longer visible.

Then she said that the proofs were faulty and that I should upload them again - it was probably not in there as rejected, the proofs were simply gone.

Well, I just upload it again. Not even 5 minutes later, the proofs were gone again!

I have now uploaded it again and made screenshots.

Just the reasoning that the proofs are incorrect is ridiculous, since I uploaded the paysafe proof directly as a PDF file, as they themselves require (via my paysafe account and then print..)

Credit card okay, but why doesn't it say rejected in the history? A mail would be appropriate here, where it says what they do not like.

Since I feel directly again verscheissert...

I'll wait and see if the proofs disappear again without a trace. Otherwise, I would then directly contact someone from the team with the request for support.

I will report.

Kind regards



Probably you have played Gates of Olympus or similar. Generally 4000x in FS is max

This post has been translated automatically

Hot Topics14th May. 2024 at 07:37 pm CEST

Jackpots
0
Miscellaneous
0
Miscellaneous
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately