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Bonus & offers: Viks welcome bonus simply brazen

Topic created on 09th Feb. 2018 | Page: 1 of 1 | Answers: 6 | Views: 1,600
Henry
Rookie

Viks welcome bonus simply brazen

9th Feb. 2018, at 02:47 pm CET#1
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Have Yesterday at the online casino VIKS 25 € with a bonus 100% deposited so I had then 50 € onm account. could then convert with luck the bonus and was then on 500 € this I wanted to pay out the everything has also worked great until I got this email this morning.

Hi Henry,

This is to inform you that your VIKS account balance has been adjusted following an investigation into your play history using bonus funds.

It seems that you have reached the maximum wins using bonus funds according to our T&Cs:

The maximum winnings achievable from the bonus funds is twice (2 times) the bonus awarded. This means that if a player receives a bonus credit of €50, he/she can win a maximum of €100 from said bonus, unless otherwise stated.

Our terms and conditions can be found here: https://www.viks.com/de/info/bonus-terms .

In your case it is 4 times as much, which means we will confiscate €320.23 and refund €125 Bonus money and €75.06 real money to your account. You can then request a new withdrawal for this amount.

The confiscation of the wins is final and cannot be disputed.

If you have any further questions, please do not hesitate to contact us.

Best regards

Alexander
VIKS Casino


I don't really understand what I did wrong would appreciate help.

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Daniel
Elite

Viks welcome bonus simply brazen

9th Feb. 2018, at 03:03 pm CET#2
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You didn't do anything wrong, but VIKS has in its bonus rules that if you play with bonus, you can only withdraw double the bonus amount.

For example, if you Deposit 50€ and get 50€ bonus, then you play with your real money first. If you win with the first 50€ say 5.000€, then you can withdraw the 5.000€. Once you have lost your money and play with the money (bonus) of the casino, then the bonus rules of the casino take effect and they say that you can withdraw a maximum of double the bonus amount. So if you win 5.000€ with the second 50€ - the money of the casino - you can only withdraw 100€ and the remaining 4.900€ will be deleted.

I am really sorry for you and unfortunately there is nothing you can do. You have to chalk this up as a learning curve. All Online Casinos have more or less fair bonus rules and you should always read through them beforehand and if in doubt, it is better to play completely without a bonus.

You can write a review about Viks on GambleJoe and share your experience with other players: https://www.gamblejoe.com/online-casinos/viks/bewertung/

Every player who is interested in Viks on GambleJoe will read this review and hopefully won't fall into this "trap" again because of your review.

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Henry
Rookie

Viks welcome bonus simply brazen

9th Feb. 2018, at 03:10 pm CET#3
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okay thanks for the quick reply on my account on VIKS now says I have 200€ real money the question is why 200 thought it was 100 and shouldn't part of it be bonus?

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Daniel
Elite

Viks welcome bonus simply brazen

9th Feb. 2018, at 03:32 pm CET#4
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Henry wrote on 02/09/2018 at 15:10: okay thanks for the quick reply on my account on VIKS it now says I have 200€ real money the question is why 200 thought it was 100 and shouldn't part of that be bonus?

Ask the best support if you can withdraw the 200 € completely. If so, then pay out and Deposit again later (best then without taking a bonus).

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Sascha666
Amateur

Viks welcome bonus simply brazen

9th Feb. 2018, at 10:06 pm CET#5
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Had the same thing at VIKS the other day.
300€ were confiscated and 200€ were payable afterwards.
Have then written to the support that something like this sucks, even if it is in the terms and conditions.
When then only ne copy & paste answer came, I have my account deleted.

I have to admit that I had really good runs on Viks, I was even in plus.
However, the games are very often jerky, crash, have disconnections (especially mobile)... but the barrel to overflow bring the bonus conditions

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Gecko1990
Rookie

Viks welcome bonus simply brazen

6th Mar. 2018, at 02:54 pm CET#6
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I was confiscated at that time over 1300 €... VIKS is as the name says one of the, excuse me if I say that "wankiest" casinos I have ever seen. Such bonus rules I have also experienced only at "wichscasino"!

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sonne10
Top Member

Viks welcome bonus simply brazen

6th Mar. 2018, at 03:15 pm CET#7
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I therefore play only without Bonuses ..VKS I would not play ...

At present I am only in two casinos Besafe without bonuses and at Videoslots

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