First of all I have little experience with the casino had deposited there 3-4 times which was a little longer ago,
Have in the bonus with Deposit thread then discovered a Bonus Code that was possibly personalized.
I then wrote to the Live Chat if I can use this bonus code where I got a yes as an answer.
Have then again emphasized the code and the amount of my deposit, I also got a yes.
Am to the Deposit Tab code was accepted and have deposited it also came the pop up Account/Bonus.
But no bonus there
Then the support told me that the code was personalized and that such a thing is sent out as an email.
He would send the whole thing with the chat history of the agent to the operators and it should be processed during the day (Friday)
I then wrote to the support again yesterday and got as an answer that the team what is responsible for the weekend is not there.
Do you think I get anything credited afterwards?
Apart from the fact that the agent confirms twice that the code is for me to use, which is an absurdity in itself.
It should not even be possible for me to use this code when making a deposit!
if you used the Bonus Code in connection with a PaysafecardDeposit then you will not be credited 100 FS.
i could use my last code only in connection with a Klarna/Trustly deposit... that was in october the code DE100MEGAOCT19
so in principle the same in green only for'n other slot
TabulaRasa wrote on 12/22/2019 08:21: if you used the Bonus Code in connection with a PaysafecardDeposit then you will not be credited 100 FS.
i could use my last code only in conjunction with a Klarna/Trustly deposit... that was in october the code DE100MEGAOCT19
so in principle the same in green only for'n other slot
Yes was via a Paysafecard but also I have emphasized in the chat. then I use the same *code* *amount* by Paysafecard ok?
I have no idea about their bonus codes or the casino itself. If the support says yes and yes then you should be able to trust. That it is in the end so and so how should I know?
Defoe wrote on 12/22/2019 at 08:42 am
Yes was via a Paysafecard but I also stressed that in chat. then I use equal *code* *amount* via Paysafecard ok???
I have no idea about their bonus codes nor the casino itself. If the support says yes and yes then you should be able to trust. That it is in the end so and so how should I know?
you're right, actually you should be able to rely on the feedback from the support... but meanwhile vs has some amateur agents sitting in the support who strictly follow the guide and are equipped with dangerous half knowledge
especially the german support has kreisliga level
but in the english and scandinavian support there are enough top people... best write them again
Videoslots question about my problem
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Have in the bonus with Deposit thread then discovered a Bonus Code that was possibly personalized.
I then wrote to the Live Chat if I can use this bonus code where I got a yes as an answer.
Have then again emphasized the code and the amount of my deposit, I also got a yes.
Am to the Deposit Tab code was accepted and have deposited it also came the pop up Account/Bonus.
But no bonus there
Then the support told me that the code was personalized and that such a thing is sent out as an email.
He would send the whole thing with the chat history of the agent to the operators and it should be processed during the day (Friday)
I then wrote to the support again yesterday and got as an answer that the team what is responsible for the weekend is not there.
Do you think I get anything credited afterwards?
Apart from the fact that the agent confirms twice that the code is for me to use, which is an absurdity in itself.
It should not even be possible for me to use this code when making a deposit!
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Videoslots question about my problem
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Are apart from the reduced RTP one of the better casinos.
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Videoslots question about my problem
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I'm also more about the principle that the code was accepted anyway.
i mean what I ask for the support extra?
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Videoslots question about my problem
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What kind of code is it anyway? Some you have to enter AFTER the Deposit under Bonus Code there
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Videoslots question about my problem
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DE100POWERDEC19 Support said at deposit and under voucher funktionierts not I had also tried.
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Videoslots question about my problem
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i could use my last code only in connection with a Klarna/Trustly deposit... that was in october the code DE100MEGAOCT19
so in principle the same in green only for'n other slot
This post has been translated automatically
Videoslots question about my problem
Nobody has liked this post so far
Yes was via a Paysafecard but also I have emphasized in the chat. then I use the same *code* *amount* by Paysafecard ok?
I have no idea about their bonus codes or the casino itself. If the support says yes and yes then you should be able to trust. That it is in the end so and so how should I know?
This post has been translated automatically
Videoslots question about my problem
Nobody has liked this post so far
you're right, actually you should be able to rely on the feedback from the support... but meanwhile vs has some amateur agents sitting in the support who strictly follow the guide and are equipped with dangerous half knowledge
especially the german support has kreisliga level
but in the english and scandinavian support there are enough top people... best write them again
This post has been translated automatically