Staxino simply cancels my win of 2094€ and wants to close my account

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Amateur

bonushunter97

Forum posts: 202 Member since: 23.04.2021

Staxino simply cancels my win of 2094€ and wants to close my account

7th May. 2025, at 11:40 am CEST#76

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tontoo2 wrote on 02.05.2025 at 22:45: " 1.18. StaXino Bonuses are intended exclusively for recreational players. Abuse of the bonuses and abuse of promotions will not be tolerated."

"Normally", if the "classic" bonus conditions are violated, no matter how nonsensical, self-serving and excessive on the part of the Provider, the wins are canceled and the bet refunded. Not the account is blocked.

Reading between the lines, I'm reading a professional who specializes in bonuses (including handling the issue), not a recreational player.

you really are quite a bird, do you work for the casinos or what?

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Amateur

CaNna09

Forum posts: 202 Member since: 11.06.2020

Staxino simply cancels my win of 2094€ and wants to close my account

8th May. 2025, at 11:47 am CEST#78

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tontoo2 wrote on May 07, 2025 at 11:22 am: Of course "the world would be a much better place without me", but I'm just - there.

Shame on you!

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gamble1

Forum moderatorverified

Forum posts: 6.648 Member since: 21.04.2019

Staxino simply cancels my win of 2094€ and wants to close my account

8th May. 2025, at 01:22 pm CEST#80

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Liked this post: garfield68, Toastbrot

Please shift down a gear at this point and return to the actual topic.

Insults and further provocations will be deleted without further comment.

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 03:25 pm CEST#81

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Hello xxxxx,

Thank you for contacting us regarding your payout totaling 2094 euros. We sincerely apologize for any inconvenience this may have caused.

Your withdrawal was rejected by our department due to your gambling behavior. We invite you to read our section 9.2. of the Terms and Conditions for further clarification.

We understand that this may be disappointing for you, but we urge you to review our Terms and Conditions to avoid similar situations in the future.

Thank you for your understanding.

Please do not hesitate to contact us via email 24/7 or Live Chat between 10:00 and 23:00 CET if you need further assistance.

Yours sincerely,

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 03:29 pm CEST#82

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Now all of a sudden it's the GTC.

I replied as follows:

I am a member of several Starscream Casinos(Viggoslots, Wunderwins, LocoWin etc). What you are accusing me of is simply not true. I bet as normal within the framework of the bonus conditions. I bet as normal and won €1500 with a bet of €3 and then wagered €4 at the end. I can still log in and see every bet and everything went normally and legally. I ask you again: What exactly are you accusing me of and where is your evidence? The betting history clearly speaks in my favor and proves beyond doubt that all bets were correct. You can't accuse the player of fraud and simply withhold the win just because the player has had a bit of luck. This is a very serious criminal offense that you are committing here. Please cooperate with me and Casino Guru and finally pay out my honestly won money. If this does not work out in the foreseeable future, I will file a written and electronic complaint against you with the KAHNAWAKE Gaming Commission with the help of Casino Guru.

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 03:33 pm CEST#83

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We understand that this may be disappointing for you, but we would urge you to review our terms and conditions to avoid similar situations in the future.

Bottomless pit!

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Legend

frapi07

Forum posts: 4.000 Member since: 27.02.2021

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 03:38 pm CEST#84

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Liked this post: DawgyDawg, Donnie

DawgyDawg wrote on 12.05.2025 at 15:29: Now all of a sudden it's the AGB.

Answered the following:

I am a member of several Starscream Casinos(Viggoslots, Wunderwins, LocoWin etc). What you are accusing me of is simply not true. I bet as normal within the framework of the bonus conditions. I bet as normal and won €1500 with a bet of €3 and then wagered €4 at the end. I can still log in and see every bet and everything went normally and legally. I ask you again: What exactly are you accusing me of and where is your evidence? The betting history clearly speaks in my favor and proves beyond doubt that all bets were correct. You can't accuse the player of fraud and simply withhold the win just because the player has had a bit of luck. This is a very serious criminal offense that you are committing here. Please cooperate with me and Casino Guru and finally pay out my honestly won money. If this does not happen in the foreseeable future, I will file a written and electronic complaint against you with the KAHNAWAKE Gaming Commission with the help of Casino Guru.

9.2. Starscream Ltd. has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.

What nonsense. As I've already mentioned, the aim of a player is to get the bonus wagered. As long as you stick to the rules and don't play more than allowed, they shouldn't care if you set the bet to 1 ct/spin to get the wager.

Unfortunately, this is a clear attempt to withhold wins in accordance with the rules and not pay them out to the player.

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Expert

Pat1991

Forum posts: 1.013 Member since: 28.10.2019

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 03:56 pm CEST#85

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Have you complained to the guru?

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 07:49 pm CEST#86

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Pat1991 wrote on May 12, 2025 at 3:56 pm: Did you complain to the guru?

Of course👍

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Rookie

DawgyDawg

Topic Creator

Forum posts: 62 Member since: 18.10.2020

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 07:53 pm CEST#87

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frapi07 wrote on May 12, 2025 at 3:38 pm:

9.2. Starscream Ltd. has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.

What nonsense. As I've already mentioned, the aim of a player is to get the bonus wagered. As long as you stick to the rules and don't play more than allowed, they shouldn't care if you set the bet to 1 ct/spin to get the wager.

Unfortunately, this is a clear attempt to withhold wins in accordance with the rules and not pay them out to the player.

And as I have already mentioned several times, I never reduced the bet at any time but always increased it when the bankroll allowed it and in the end kept it at 4 euros and wagered it to the end.

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Legend

frapi07

Forum posts: 4.000 Member since: 27.02.2021

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 10:32 pm CEST#88

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DawgyDawg wrote on May 12, 2025 at 7:53 pm:

And I never decreased the bet at any time as mentioned several times, but always increased it when the bankroll allowed and ended up keeping it at 4 euros and finishing.

You can twist this rule however you like. According to this rule, players would almost always gain an advantage in the bonus, regardless of whether they reduce the bet so that they can play safely or increase the bet to land a good hit and make the wager. I wouldn't be surprised if they also refer to this passage when the bet remains the same.

Either way, the casino has no intention of paying out and it will be difficult, even if you contact any authorities.

Such places really should be removed, but where one closes, 10 new ones open.

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Rookie

Dude30

Forum posts: 93 Member since: 16.08.2023

Staxino simply cancels my win of 2094€ and wants to close my account

12th May. 2025, at 11:31 pm CEST#89

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if they really don't pay you out, then I will certainly never Deposit there again.

i once had a big win at evolve casino, but since I still had 2 euros from a no deposit free spin bonus in my account when I deposited and won, they only wanted to pay me the maximum for no deposit winnings even though I had only played with my deposited money and won.

Such scumbag casinos simply

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Elite

Donnie

Forum posts: 3.654 Member since: 07.10.2021

Staxino simply cancels my win of 2094€ and wants to close my account

13th May. 2025, at 10:21 am CEST#90

1 Like

Liked this post: frapi07

frapi07 wrote on May 12, 2025 at 3:38 pm:

9.2. Starscream Ltd. has the right to limit, cancel and refuse bets in the case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.

What nonsense. As I've already mentioned, the aim of a player is to get the bonus wagered. As long as you stick to the rules and don't play more than allowed, they shouldn't care if you set the bet to 1 ct/spin to get the wager.

Unfortunately, this is a clear attempt to withhold wins in accordance with the rules and not pay them out to the player.

Always the same slot at a relatively high bet at the limit of what is allowed? It's not forbidden, it's neither a manipulative strategy nor any other blah blah. But I thought that they might not like it if you always play the same slot, and they might also accuse you of always being on auto or imply that you are using some kind of program or that you are a robot. Something absurd

Something else stupid. You Deposit in the group from time to time, even with a bonus, but normally have low bets of e.g. 10-50 cents. Then you deposit again at some point and immediately set the bets to €2-4, which is atypical for this player. Can this be considered a breach of the rules? I don't know

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Legend

frapi07

Forum posts: 4.000 Member since: 27.02.2021

Staxino simply cancels my win of 2094€ and wants to close my account

13th May. 2025, at 10:35 am CEST#91

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Donnie wrote on May 13th, 2025 at 10:21 am:

Always the same slot on relatively high bets at the limit of what is allowed? It's not forbidden, it's neither a manipulative strategy nor any other bla bla. But I thought they might not like it if you always play the same slot, plus possibly the accusation that you were always on auto or that you were using some program or that you were a robot. Something absurd

Something else stupid. You Deposit in the group from time to time, even with a bonus, but normally have low bets of e.g. 10-50 cents. Then you deposit again at some point and immediately set the bets to €2-4, which is atypical for this player. Can this be considered a breach of the rules? I don't know

That's exactly what I write. It's not forbidden and it doesn't matter how high the bet is as long as you don't exceed the maximum bet. Where else would we end up? The casino then prescribes the exact bet for Bonuses and the slot as well. No, that's clear. They spin it the way they want to in order to be 100% right. Of course they're not right here and of course this rule is complete bulls**t. That's exactly why you should always wait for an OC's answer so that you know what they're accusing you of and whether it can be true at all.

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Experienced

Druff

Forum posts: 251 Member since: 20.01.2024

Staxino simply cancels my win of 2094€ and wants to close my account

13th May. 2025, at 10:57 am CEST#92

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This is a difficult situation 🤔 now without knowing where the jurisdiction is, I would like to provide some hopefully helpful input:

"Accordingly, general terms and conditions may not contain any surprising clauses. They must also not unreasonably disadvantage customers. According to the law (Section 307 BGB), this is the case if provisions are not clear and understandable."

I realize that we are talking about Germany and the BGB, but it could well be that there could be a similar paragraph in the country where the casino is based (at least officially), which would make this GTC passage invalid.

Perhaps the TE could read up on this, and in the best case he would have a useful lever, as I could well imagine that there could/might/should be similar regulations there.

Whether it will help in the end is written in the stars, but maybe he's lucky, even in the worst banana republics there are laws ☝️🤷

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Bonus & offers: Staxino simply cancels my win of 2094€ and wants to close my account (Page 6)

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

Staxino simply cancels my win of 2094€ and wants to close my account

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