Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Bonus & offers: Platincasino non-cash prize win

Topic created on 29th Jan. 2022 | Page: 1 of 2 | Answers: 17 | Views: 3,754
Teraybte
Rookie

Platincasino non-cash prize win

29th Jan. 2022, at 01:48 pm CET#1
0 Likes

Nobody has liked this post so far
Hello everyone,
i won a voucher through the Christmas promotions at Platincasino and I was supposed to reply that I accept the prize and confirm my details. This I did and sent as an email response to the win notification. After that, there was radio silence and I waited for the time. The delivery should take place at the end of January, then there would still be the Monday in this month if the time is correct. The support is basically very good and responds quickly, but for tickets on this topic he is silent. How would you proceed with this if the prize is not shipped to you? Thanks in advance for any answers.

Many greetings

This post has been translated automatically

denyo123
Experienced

Platincasino non-cash prize win

29th Jan. 2022, at 08:05 pm CET#2
0 Likes

Nobody has liked this post so far
May one ask what you have won for a voucher? I would otherwise perhaps again set up an email with screenshot of the first mail in the date and co. are evident and ask friendly how it looks so.

This post has been translated automatically

Teraybte
Rookie

Platincasino non-cash prize win

29th Jan. 2022, at 08:26 pm CET#3
0 Likes

Nobody has liked this post so far
@denyo123
The prize is a 150 € Eventim voucher, I had the highest coin win in the Tournament with Book of Dead (4 heads on 1,00 € in the free spins and that one day before Christmas). Inquiries (without screenshot) always resulted in an automatic email that the request is accepted and processed but I then received no feedback at all. Other emails are answered very quickly, but no one responds to this issue.

Many greetings

This post has been translated automatically

roccoammo11
Expert

Platincasino non-cash prize win

30th Jan. 2022, at 09:11 am CET#4
0 Likes

Nobody has liked this post so far
were you ever in the Live Chat? would be interesting what they say there on the subject? I keep my fingers crossed that your voucher still comes!

This post has been translated automatically

Teraybte
Rookie

Platincasino non-cash prize win

30th Jan. 2022, at 09:53 am CET#5
0 Likes

Nobody has liked this post so far
@roccoammo11
Because it was a promotion for players with Platin status I am referred in the Live Chat to the special email address for Platin members but there I get no feedback about it....

This post has been translated automatically

Teraybte
Rookie

Platincasino non-cash prize win

31st Jan. 2022, at 09:26 pm CET#6
0 Likes

Nobody has liked this post so far
Have unfortunately only the original email but no screenshot of the placement (1st place) in the tournament. Then I have to write this off unfortunately. Would therefore also not unnecessarily make a fuss Thanks to all anyway

This post has been translated automatically

Caro
Expert

Platincasino non-cash prize win

1st Feb. 2022, at 09:56 am CET#7
0 Likes

Nobody has liked this post so far
Hey Teraybte, I sent you a message via communicator yesterday. Please take a look thanks

This post has been translated automatically

Biene8312

Platincasino non-cash prize win

1st Feb. 2022, at 04:38 pm CET#8
0 Likes

Nobody has liked this post so far
Hello, I have won at Platincasino a prize in kind, at the Frozenspins had.unfortunately it has not been sent until today. Had won on 05.12 in the action Frozenspins a prize sachpreis. It was said only after the 15.12 sent, then early January then mid-January and then it should come the last week probably. The chat can say nothing about it except patience, is also simply left. The support by mail no longer responds. What can you do? Lg I have also sent the emails with the answers by screenshot again dahingeschickt and lift the emails also auf.ich have a kitchen machine won this thermomix tm6.

Edit: font color changed

This post has been translated automatically

Katyanoack
Experienced

Platincasino non-cash prize win

1st Feb. 2022, at 06:45 pm CET#9
0 Likes

Nobody has liked this post so far
Biene8312 wrote on 01.02.2022 at 16:38 clock: Hello, I have won at Platincasino a non-cash prize,at the Frozenspins had.unfortunately it has not been sent until today. Had won on 05.12 at the action Frozenspins a win sachpreis. It was said only after the 15.12 sent, then early January then mid-January and then it should come the last week probably. The chat can say nothing about it except patience, is also simply left. The support by mail no longer responds. What can you do? Lg I have also sent the emails with the answers by screenshot again dahingeschickt and lift the emails also auf.ich have a kitchen machine won this thermomix tm6.

Edit: font color changed

In this case, contact Caro. Maybe she can help you. Lg

This post has been translated automatically

Teraybte
Rookie

Platincasino non-cash prize win

1st Feb. 2022, at 08:15 pm CET#10
0 Likes

Nobody has liked this post so far
Thanks again at this point to Caro I hope that this also works out so and report when something happens

This post has been translated automatically

Hot Topics12th May. 2024 at 02:19 pm CEST

Jackpots
0
Miscellaneous
0
Miscellaneous
0
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately