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Bonus & offers: ElCarado cancels 3.950€ win on payout (Page 2)

Topic created on 30th Apr. 2020 | Page: 2 of 2 | Answers: 14 | Views: 3,316
Slothot
Amateur

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 06:58 pm CEST#12
1 Like

Liked this post: Avatar von maskentier maskentier
I am puzzled. About 1 year ago I used the 200 percent Welcome bonus at ElCarado
I was able to make 21000 euros with it and after the wager I converted it to real money and played some more. In the end they paid me the 21k
Within 3 days via Trustly

This post has been translated automatically

masstube
Experienced

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 07:08 pm CEST#13
1 Like

Liked this post: Avatar von maskentier maskentier
Slothot wrote on 04/30/2020 at 18:58: I am puzzled. About 1 year ago I used the 200 percent Welcome bonus at ElCarado
I was able to make 21000 euros with it and after the wager I converted it to real money and played some more. In the end they paid me the 21k
Within 3 days via Trustly

A lot can happen in a year

This post has been translated automatically

Slothot
Amateur

ElCarado cancels 3.950€ win on payout

30th Apr. 2020, at 07:37 pm CEST#14
1 Like

Liked this post: Avatar von maskentier maskentier
I could not believe that myself just now and have read up again

Maximum payout 250 for the Welcome bonus and 100 for the daily Bonuses
Max.bet 2.5 Euro...

Lol... Are they going out of business soon? Is there a lack of sales? That's ridiculous
But honestly, you should read through this before. Only took 30sec

This post has been translated automatically

maskentier
Visitor

ElCarado cancels 3.950€ win on payout

1st May. 2020, at 01:48 am CEST#15
0 Likes

Nobody has liked this post so far
Therefore, I also have concerns. On 28.04 I was told the following via Live Chat (right after I converted the bonus to real money):
Chat started: Tue, 28 Apr 2020, 12:35 am
Pre-chat survey
Name:
D**** M****
Email:
d****@y****.com
What can we help you with
Related to a bonus
E**** V*****
Hello. How can I help?
D***** M*****
one more question
so can you look into my account and tell me if i have converted the bonus?
E***** V*****
yes you have
To access the account overview, please use this link:
https://www.elcarado.com/de/kasse?tab=overview
D**** M****
so now i can play anything i want with the money ?
live casino
and on every bet ?
E***** V****
yes. don't you want to pay this out
D***** M****
my account is not virified yet
i am waiting for verification
E***** V*****
ok



At that time my account balance was 2426Euro and I converted it to "real money" in the account section. After the live chat I continued to play with the money and scored 4200Euro



-- Personal data removed by admin --

This post has been translated automatically

masstube
Experienced

ElCarado cancels 3.950€ win on payout

1st May. 2020, at 01:54 am CEST#16
0 Likes

Nobody has liked this post so far
Unfortunately, this means nothing. Know it from some casinos that you can win, for example, only 250 € as real money but if you are over the money remains until you request a payout.
The only thing I can still recommend is if possible to call there times or best to send a mail (no live chat) with screenshots and everything.
Unfortunately, I see here but the casino in the right, even if the employees may not have communicated everything well

This post has been translated automatically

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