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Wunderwins: 5900 € canceled due to violation of general terms and conditions (Page 2)

Topic created on 10th Dec. 2023 | Page: 2 of 2 | Answers: 26 | Views: 1,297
frapi07
Expert
HerrLauer wrote on 10.12.2023 at 22:33: So if I read through this here then I was still lucky.

I had played in the hospital some time ago via their WLAN in stake7 and won 1600€ were also paid out.

Or am I misunderstanding something?
Or is it also about the VPN?
Because there are a lot of posts here where free spins only work with VPN...
Then you don't need to do that anymore, do you?

What does luck mean? Stake7 accepts German players (even if it is theoretically illegal) and they have a much better overall rating. Wunderwins has a 6.1/10 and Stake7 an 8.5/10.

You just have to find out where to Deposit your money. The Internet offers many options for this. Anyone who simply chooses a casino blindly without checking the terms and conditions/reputation etc. has only themselves to blame in my opinion. As an example: Since Platin acquired a Curacao, I have become even more concerned about their payout policy. Many users complain and complain about long waiting times for payouts. I'm a guy who values fast payouts, so I avoid Platin and don't deposit there.

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HerrLauer
Top Member
Well, over the years I have chosen a handful of casinos where I deposit. The rest I just take the free spins without depositing.

And that works quite well.

But I've also fallen flat on my face because I violated the terms and conditions.

Keep going!

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HerrLauer
Top Member

HerrLauer wrote on 10.12.2023 at 23:11: Well, over the years I have chosen a handful of casinos where I deposit. The rest I just take the free spins without depositing.

And that works quite well.

But I've also fallen flat on my face because I violated the terms and conditions.

Keep going!

But I think it's slowly going off-topic now

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Harald_B
Amateur
Many hotels use VPN for their WLAN

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mikejonesmaen
Visitor

HerrLauer wrote on 10.12.2023 at 23:25:

But I think it's starting to miss the point now

I'll wait and see what else they might write by e-mail and whether someone from the GJ team might get in touch here who can explain what exactly the violation is supposed to have been. If I don't get the win, it's annoying, but life goes on.

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HerrLauer
Top Member

mikejonesmaen wrote on 10.12.2023 at 23:34:

I'll wait and see what else they might email and if someone from the GJ team might get in touch here who can convey what exactly the violation is supposed to have been. If I don't receive the win, it's annoying, but life goes on.

👍

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Donnie
Expert
mikejonesmaen wrote on 10.12.2023 at 23:34:

I'll wait and see what else they might email and if someone from the GJ team might get in touch here who can convey what exactly the violation is supposed to have been. If I don't receive the win, it's annoying, but life goes on.

You wrote what the offense was, used VPN and played, even if you didn't know it. Unfortunate at best. You don't have to worry about whether a hotel uses VPN for wifi. You can try to hope for goodwill, but these Gammix hotels are not very accommodating in the event of a breach. I think you have to write off the win

If I were a casino manager, I would pay out part of the win, around €1500 + a request to play without a VPN next time

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needle34
Expert
5900 is a lot of money so I can understand the displeasure

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Falke
Expert
Donnie wrote on 10.12.2023 at 23:40:
Gammix booths are not very accommodating when it comes to infringement.


You mean Gammix shacks are very creative in stealing the money from their players.


Yes, I know, terms and conditions blah blah blah.

Many here would even accept it if the T&Cs said that you were selling your soul and would even send nude photos for verification.
This is exactly why the casinos can do what they want, because although everyone complains somewhere, they still keep playing at these scam houses.

And yes, such a clause in the terms and conditions is fraud and nothing more. On the one hand, the casinos advertise their mobile apps, but on the other hand, you are not allowed to play with your cell phone because you might be connected to a different network and your IP changes.

I might as well sell you a car, but you're not allowed to drive it anywhere and can only park it in the garage. And as soon as you drive it a few meters, I'll take the car away from you again. That's what the terms and conditions say. At the same time, I advertise how fast the car is and how well it can be maneuvered on the road.

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Mallpall
Amateur
I always had the impression with gammix - Bude that it was more about the nose factor, personal feeling.

I also had the biggest problems with them as soon as I had used a bonus, from cancellations (~ 9k in total, all counted together) to Verification harassment...

The game selection is also not very pronounced with the Indian license; since the change I once risked a 100, which was gone within 5 minutes

As a result, I now avoid the scam completely.

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mikejonesmaen
Visitor
I've just asked again in the chat - my email from yesterday doesn't seem to have arrived (for whatever reason). I then sent it again and they were able to confirm that it had arrived.

I was told in the chat that there are probably several reasons for a rejection, not just the one with the IP/VPN. I'm very curious to see what other reasons they find. I play a lot and therefore pay very close attention to the terms and conditions when I play with a bonus. Also in view of the fact that there have NEVER been any problems with payouts from other partner casinos in recent weeks and months. Only Wunderwins is currently causing problems and is literally looking for reasons not to pay out.

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frapi07
Expert

mikejonesmaen wrote on 11.12.2023 at 10:41 am: Only Wunderwins is currently causing problems and is literally looking for reasons not to pay out.

Right and unfortunately there is little you can do about it. The reason for this is the weak license. Here in GJ I don't think they will be able to help you as they work with MGA (Malta).


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