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SugarCasino: [solved] Gammix casino stops responding and withholds money. Ask for moderator support :-)

Topic created on 02nd Dec. 2022 | Page: 1 of 3 | Answers: 21 | Views: 2,669
Anonym

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

2nd Dec. 2022, at 07:36 pm CET#1
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Hello dear gambling friends,

i have been playing for a long time at the Gammix casino "Sugarcasino" which is licensed by the MGA. Now it is unfortunately so that I have excluded myself about 2 months ago for an indefinite period to make a break and to protect my balance. I still have some money in the account. Now it is unfortunately so that neither the live support nor the eMail support reacts any more. The live support says they can't do anything, I should write an email to the support. The eMail support does not answer at all. It is now 1.5 months since my unlock request and I am worried about my money. I am asking for help or experiences from other players/moderators.


Merry Christmas!

LG

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Falko
Icon

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

2nd Dec. 2022, at 07:49 pm CET#2
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Lennarty wrote on 02/12/2022 at 19:36: Hello dear gambling friends,

i have been playing for quite some time at the Gammix casino "Sugarcasino" which is licensed by the MGA. Now, unfortunately, about 2 months ago I excluded myself for an indefinite period of time to take a break and protect my balance. I still have some money in the account. Now it is unfortunately so that neither the live support nor the eMail support reacts any more. The live support says they can't do anything, I should write an email to the support. The eMail support does not answer at all. It is now 1.5 months since my unlock request and I am worried about my money. I am asking for help or experiences from other players/moderators.


Merry Christmas!

LG

But why do you lock yourself out in a casino, if there is still money on your player account on it? So what I hear now for the first time. That would be as if I put my money in a safe, which then close and then throw away the key never to be seen again

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Anonym

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

2nd Dec. 2022, at 08:03 pm CET#3
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Lennarty wrote on 02/12/2022 at 19:36: Hello dear gambling friends,

i have been playing for quite some time at the Gammix casino "Sugarcasino" which is licensed by the MGA. Now, unfortunately, about 2 months ago I excluded myself for an indefinite period of time to take a break and protect my balance. I still have some money in the account. Now it is unfortunately so that neither the live support nor the eMail support reacts any more. The live support says they can't do anything, I should write an email to the support. The eMail support does not answer at all. It is now 1.5 months since my unlock request and I am worried about my money. I am asking for help or experiences from other players/moderators.


Merry Christmas!

LG

Oh dear, why didn't you pay that off first before you got locked...?


What a lot there is. How much money are we talking about???

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Anonym

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

2nd Dec. 2022, at 09:09 pm CET#4
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Hello,

thanks for the quick feedback and answers! It is about 2200€. I can also imagine that the Gammix group just stopped responding and hopes to keep the money. Is there perhaps a player or moderator here with contact to the Gammix association, or does anyone possibly have an idea how to proceed now?

Kind regards to all!

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Anonym

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

3rd Dec. 2022, at 07:50 am CET#5
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I hope you have not accidentally clicked on : close forever

Keep us up to date.

Write but times a moderator from here to: Caro or so.

You can find them if you scroll down

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supermode
Expert

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

3rd Dec. 2022, at 08:31 am CET#6
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Lennarty wrote on 02/12/2022 at 21:09: Hello,

thanks for the quick feedback and answers! It is about 2200€. I can also imagine that Gammix Group just stopped responding and hopes to keep the money. Is there maybe a player or moderator here with contact to the Gammix association, or does anyone possibly have an idea how to proceed now?

Greetings to all!

Contact Sabine here in the forum, she is something like the CEO of Gammix-GJ


But what I don't understand, you have 2k in a casino, instead of cashing it out you leave it there and close your account, huh?! What did you expect to happen?

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gamble1
Legend

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

3rd Dec. 2022, at 08:35 am CET#7
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Gigi55 wrote on 03/12/2022 at 07:50: I hope you didn't accidentally click on : close forever

Keep us updated.

Why don't you write to a moderator from here : Caro or something....

You can find them if you scroll down


But that's exactly what he did but not accidentally but on purpose


@TE Theoretically, your balance should be paid if it is real money surprised me that it is still there at all write times Sabine from the team to possibly she can help you

But you have good cards because I found this here in the AGB's because I wanted to be sure because some casinos already had points such as "if credit available with exclusion this expires" but here it is quite clear

6.4. during a self-exclusion your balance remains on your account. You can contact customer support to request a withdrawal of the remaining balance on your account

6.4.1 Any request for self-exclusion would only apply to the brand you are currently a member of and does not include other sites operated by us. Please notify us if you wish to request a cross-brand self-exclusion.
6.4.2 All restrictions and exclusions will take effect immediately when you enter and confirm the settings in your account in the checkout area under "Limits" on our portal.
6.4.3 If you wish to reduce or revoke a self-exclusion, this will only take effect after at least twenty-four hours (for certain periods of self-exclusions) and at least 7 days (for indefinite periods of self-exclusions) from the day we receive your request.
6.4.4 If you wish to reopen your account after the self-exclusion period has expired, you must contact our Customer Service. The Account will not be reopened until at least twenty-four hours have elapsed from the day we receive your request


@all others : I think the TE was afraid to sink the money in another casino and therefore wanted to protect his balance as he writes until he can look at the sum again soberly





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roccoammo11
Expert

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

3rd Dec. 2022, at 09:40 am CET#8
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that's exactly how it will have been!!

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upola
Legend

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

3rd Dec. 2022, at 10:26 am CET#9
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@all others: I think the TE was afraid to sink the coal in another casino and therefore wanted to protect his balance as he writes until he can look again soberly on the amount



but what sense does that make then, whether the coal there or somewhere else verzocken.
And he wants to gamble it in any case, otherwise he would have paid out.
There are enough other possibilities to protect his money.
But it's all speculation.

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gamble1
Legend

[solved] Gammix casino stops responding and withholds money. Ask for moderator...

3rd Dec. 2022, at 10:45 am CET#10
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upola wrote on 03.12.2022 at 10:26 am



but what sense does that make then,whether the coal there or somewhere else verzocken.
And he wants to gamble it away in any case otherwise he would have paid out.
There are enough other ways to protect his money.
But this is all speculation.

Just assume you zockst stakes that you play only because of a good balance then you come to the point you think oh 5 € 10 € what is that already and if you pay out then follows the next Deposit in the other casino and it goes on so

Then the TE thought certainly quickly lock and after time past 5 € and 10 € again feels like a lot of money and he pumps the coal when it is then paid out not directly in the next casino and if but he zockt vill still at the beginning again lower

So can understand that already only the implementation is something doof there would have been a savings account or account where you get only amount X per day and can not transfer better

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