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stake7: [solved] Stake7 does not pay out 54.800€! (Page 3)

Topic created on 19th Aug. 2022 | Page: 3 of 5 | Answers: 41 | Views: 8,101
Anonym

[solved] Stake7 does not pay out 54.800€!

22nd Aug. 2022, at 10:46 pm CEST#21
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Hello Anya90, I regularly play the bonus on Wednesday at stake7 there is unfortunately in the bonus conditions that you may bet a maximum of 5 € per spin. But the conditions come into force as soon as you play with the bonus balance, ie when your Deposit of € 100 is gambled away and only the bonus remains
It is a Non Sticky Bonus
As you wrote, you had probably already played with the Bonus money ... damn bad luck that such a Jackpot comes when you have violated a rule. But at least 1000 € out of goodwill that's nice of them.
My condolences anyway.

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evopower140
Expert

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 01:08 pm CEST#22
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Fleasy wrote on 22.08.2022 at 22:46: Hello Anya90, I regularly play the bonus on Wednesday at stake7 there is unfortunately in the Bonus Bedinungen that you may bet a maximum of 5 € per spin. But the conditions come into force as soon as you play with the bonus balance, ie when your Deposit of € 100 is gambled away and only the bonus remains
It is a Non Sticky Bonus
As you wrote, you had probably already played with the Bonus money ... damn bad luck that such a Jackpot comes when you have violated a rule. But at least 1000 € out of goodwill that's nice of them.
My condolences anyway.

Is the bonus really non sticky ? Thought something like that no longer exists

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denyo123
Experienced

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 01:10 pm CEST#23
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evopower140 wrote on 23.08.2022 at 13:08

Is the bonus really non sticky ? Thought there is no such thing anymore

I mean that is the case in most gammix casinos.

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Anonym

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 04:00 pm CEST#24
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evopower140 wrote on 23.08.2022 at 13:08

Is the bonus really non sticky ? Thought there is no such thing anymore

Hey, as well as it says in the terms and conditions "7. "It says "The awarded bonus amount will be held in your casino bonus balance and will remain there until the turnover requirements have been met. Your qualifying Deposit will remain unaffected by the wagering requirement."
The turnover also begins only as soon as you have gambled away the real money.
zudem gibst still on each deposit from 50€ 20% Cashback after you have lost that but you have to ask in chat and you get it immediately after the request, but 48x wager for the cashback . Then in addition to that the Playn Go Slots with NORMAL RTP run and in addition still without tax and without restrictions so as with All Slots makes it for me at the moment the best casino from!
although I could not yet pay out anything but fun is available.

Edit by Caro: font color adjusted

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Anya90

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 04:41 pm CEST#25
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I have read again. In the FAQ on the site of the casino is nothing about that you can only play under 5€!

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x00NY
Elite

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 04:52 pm CEST#26
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Anya90 wrote on 23.08.2022 at 16:41: I read again. In the FAQ on the casino's page, it doesn't say anything about playing only under 5€!

Why should it also be in the FAQ? Everything about the bonus you can find under "general bonus conditions"

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Anya90

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 05:06 pm CEST#27
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But there it is also not written down as stake7 told me. It does not say "the player accepts that all wins are void".

In addition, it also says that the casino may change the conditions even at short notice. This is immoral

When I looked in my account, no bonus was active for a long time. At least none was displayed to me anymore.

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Stake7-Support

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 05:23 pm CEST#28
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Hello Anya90

We have already forwarded you everything you wanted from us, including all the bets of the days you have made. This includes several bets over 6€, 7€ and 8€, which you have made with an active bonus!!! Furthermore, I have booked you a cash bonus of 1000€, which you could have withdrawn directly. You decided to play with it and we both know what balance you had in between. Why didn't you cash out at that point? It was raw cash that was credited to you!!!!

Apart from that, you have now been told several times what you did wrong. Be it the users here or even with us in support

It is expressly stated that you may not make any bets over 5 €!

1.11. you may not place bets that exceed the maximum bonus stake when you use bonus money. The maximum bonus wager is 5 EUR (or the equivalent in any other currency) per bet/spin or the equivalent, unless otherwise stated in the specific terms and conditions for each bonus promotion. Please note that it is your responsibility to make sure that you know the maximum bonus wager. In cases where wagers exceed the maximum bonus amount, an account may be reviewed and the bonus balance may be withdrawn.

This is from the General Terms!

You have taken the Wild Wednesday bonus. Also with this one, the Terms say the following:

8. In the interest of fair gaming, the maximum bet per game round when the bonus balance is active is $5. The amount of the bet on any game with a "bonus buy" or "feature buy" option counts as the total cost of the spin, not as the stake or value of the game round on which the feature or bonus is played. Example: Money Train with a bet of €1, the bonus buy is 80x (€80), so the bet for this round would be €80. Please also note that using the Risk or ladder feature, which some providers offer, also counts as a bet. For example, if you win €10 in the Ramses Book game and use the risk function, this will be counted as a €10 bet and you would exceed the maximum allowed bet with an active bonus. Players who do this agree to have their bonus and associated wins voided.

It is evident everywhere. This max-bet has always existed at stake7 as well. You have been with us for 5 years by now and should know it accordingly

I'm really sorry, but so slowly I have no more understanding for it, especially when I think about what you could have paid out with the cash bonus

But since, as you say, you have already hired a lawyer, can you please tell the lawyer to contact us

Kind regards

Stake7 Manager

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Bluff
Expert

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 05:56 pm CEST#29
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Liked this post: Avatar von Hanshanshans Hanshanshans, Avatar von RiverSong RiverSong, Avatar von Saphira Saphira

Stake7 Support wrote on 08/23/2022 at 17:23: Hello Anya90

We have already forwarded you everything you wanted from us, including all the bets you made during the days. This includes quite a few bets over 6€, 7€ and 8€ that you have made with an active bonus!!!! Furthermore, I have booked you a cash bonus of 1000€, which you could have withdrawn directly. You decided to play with it and we both know what balance you had in between. Why didn't you cash out at that point? It was raw cash that was credited to you!!!!

Apart from that, you have now been told several times what you did wrong. Be it the users here or even with us in support

It is expressly stated that you may not make any bets over 5 €!

1.11. you may not place bets that exceed the maximum bonus stake when you use bonus money. The maximum bonus wager is 5 EUR (or the equivalent in any other currency) per bet/spin or the equivalent, unless otherwise stated in the specific terms and conditions for each bonus promotion. Please note that it is your responsibility to make sure that you know the maximum bonus wager. In cases where wagers exceed the maximum bonus amount, an account may be reviewed and the bonus balance may be withdrawn.

This is from the General Terms!

You have taken the Wild Wednesday bonus. Also with this one, the Terms say the following:

8. In the interest of fair gaming, the maximum bet per game round when the bonus balance is active is $5. The amount of the bet on any game with a "bonus buy" or "feature buy" option counts as the total cost of the spin, not as the stake or value of the game round on which the feature or bonus is played. Example: Money Train with a bet of €1, the bonus buy is 80x (€80), so the bet for this round would be €80. Please also note that using the Risk or ladder feature, which some providers offer, also counts as a bet. For example, if you win €10 in the Ramses Book game and use the risk function, this will be counted as a €10 bet and you would exceed the maximum allowed bet with an active bonus. Players who do this agree to have their bonus and associated wins voided.

It is evident everywhere. This max-bet has always existed at stake7 as well. You have been with us for 5 years by now and should know it accordingly

I'm really sorry, but so slowly I have no more understanding for it, especially when I think about what you could have paid out with the cash bonus

But since, as you say, you have already hired a lawyer, can you please tell the lawyer to contact us

Kind regards

Stake7 Manager

Great support from Stake7

This post has been translated automatically

frapi07
Expert

[solved] Stake7 does not pay out 54.800€!

23rd Aug. 2022, at 06:22 pm CEST#30
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Stake7 Support wrote on 08/23/2022 at 17:23: Hello Anya90

We have already forwarded you everything you wanted from us, including all the bets you made during the days. This includes quite a few bets over 6€, 7€ and 8€ that you have made with an active bonus!!!! Furthermore, I have booked you a cash bonus of 1000€, which you could have withdrawn directly. You decided to play with it and we both know what balance you had in between. Why didn't you cash out at that point? It was raw cash that was credited to you!!!!

Apart from that, you have now been told several times what you did wrong. Be it the users here or even with us in support

It is expressly stated that you may not make any bets over 5 €!

1.11. you may not place bets that exceed the maximum bonus stake when you use bonus money. The maximum bonus wager is 5 EUR (or the equivalent in any other currency) per bet/spin or the equivalent, unless otherwise stated in the specific terms and conditions for each bonus promotion. Please note that it is your responsibility to make sure that you know the maximum bonus wager. In cases where wagers exceed the maximum bonus amount, an account may be reviewed and the bonus balance may be withdrawn.

This is from the General Terms!

You have taken the Wild Wednesday bonus. Also with this one, the Terms say the following:

8. In the interest of fair gaming, the maximum bet per game round when the bonus balance is active is $5. The amount of the bet on any game with a "bonus buy" or "feature buy" option counts as the total cost of the spin, not as the stake or value of the game round on which the feature or bonus is played. Example: Money Train with a bet of €1, the bonus buy is 80x (€80), so the bet for this round would be €80. Please also note that using the Risk or ladder feature, which some providers offer, also counts as a bet. For example, if you win €10 in the Ramses Book game and use the risk function, this will be counted as a €10 bet and you would exceed the maximum allowed bet with an active bonus. Players who do this agree to have their bonus and associated wins voided.

It is evident everywhere. This max-bet has always existed at stake7 as well. You have been with us for 5 years by now and should know it accordingly

I'm really sorry, but so slowly I have no more understanding for it, especially when I think about what you could have paid out with the cash bonus

But since, as you say, you have already hired a lawyer, can you please tell the lawyer to contact us

Kind regards

Stake7 Manager

Think it's good that you guys are logging on here and trying to settle the case, but one thing bothers me a little. The comment about balance didn't have to be there

This post has been translated automatically

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