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SimpleCasino: [solved] Simple Casino blocks me - funds back?

Topic created on 29th Feb. 2020 | Page: 1 of 1 | Answers: 8 | Views: 1,761
Theone87
Experienced

[solved] Simple Casino blocks me - funds back?

29th Feb. 2020, at 08:11 pm CET#1
0 Likes

Nobody has liked this post so far
Hello dear community

I have a serious concern.
I registered yesterday at simple casino through Gamblejoe and deposited a total of 1900€ there (even made deposits today). Have played slots and Live Casino and in the slots you make yes progress etc..

Now I was kicked in the middle of a live casino session and logged out. Have wondered and could not log in again.

I wrote to the support and thinks I'm in a sister casino under Selbstausachluss and therefore they block me...

Now were still about 850€ on it and no idea what happens now, me in the middle of ner session to lock is times mies, assume that I would have come back to over 2000€ because it was all the time an up and down 4 times gepenswlt between 700-2200€, now I would be taken the opportunity to recover my stake.

Question now: That should have noticed them but when registering that I am blocked at a sister casino or? I do not even have a clue which casino they mean!

I am now probably the 1900 € to which I have deposited ei or? If I had now stood at 3000 € I'm sure I would only get my Deposit back (often read here already).

The support could not tell me what happens now we should wait for ne mail...

What do you think will happen now? Only the 850€, nothing or the deposits back?

I will insist on my deposits because I have done nothing wrong and they should have noticed much earlier that I'm locked elsewhere, you can do but system-technically loose! I have already had at other casinos (EuroCasino and Betsson) because you can not make a registration from the outset.

Please also to the Gamblejoe team if the casino crosses me please help to provide because it is really a lot of money and me the possibility is simply taken my losses back into plus to convert (have e.g. A Yggsrasil slot collected some items which is only possible by playing long)

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Theone87
Experienced

[solved] Simple Casino blocks me - funds back?

29th Feb. 2020, at 08:27 pm CET#2
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Nobody has liked this post so far
This is the chat history:



Chat started: 2020-02-29 05:28 PM UTC
(05:28:01 PM) Michael (a10953a8e64d): Hello
(05:28:18 PM) *** Emilia joined the chat ***
(05:28:20 PM) Michael (a10953a8e64d): Why can't I log in anymore?
(05:28:22 PM) Emilia: Hello
(05:28:24 PM) Emilia: I'll check
(05:30:24 PM) Emilia: I see that the account has been closed, because your account at our sister casino has been closed permanently
(05:30:37 PM) Michael (a10953a8e64d): Aha OK...
(05:30:43 PM) Michael (a10953a8e64d): And now?
(05:30:51 PM) Michael (a10953a8e64d): What about my gels?
(05:30:54 PM) Michael (a10953a8e64d): Money
(05:31:37 PM) Emilia: I'll forward it to the payment department and we'll get back to you via email
(05:31:48 PM) Emilia: Thank you for your patience in the meantime
(05:31:55 PM) Michael (a10953a8e64d): I honestly don't like it
(05:32:13 PM) Michael (a10953a8e64d): So why was I able to log in and play here?
(05:32:33 PM) Emilia: The colleagues have to check it and then we will send you an email
(05:32:39 PM) Michael (a10953a8e64d): Can I get all my deposits back?
(05:32:49 PM) Michael (a10953a8e64d): Normally it should be like this
(05:33:02 PM) Emilia: I don't have any information about this yet but we will tell you in the email
(05:33:15 PM) Michael (a10953a8e64d): Because I also made progress in slots that are now gone for me
(05:33:27 PM) Michael (a10953a8e64d): How long will it take until I get a notification
(05:33:40 PM) Emilia: Should be today or tomorrow
(05:34:08 PM) Emilia: Unfortunately I can't be more precise
(05:34:20 PM) Michael (a10953a8e64d): Oh man.... Understand thanks anyway
(05:34:46 PM) Emilia: No problem! I apologize for the inconvenience


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Kleinkariert
Expert

[solved] Simple Casino blocks me - funds back?

1st Mar. 2020, at 01:16 am CET#3
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If you have registered normally you should get all your deposits back. Since it is listed here I think a solution will be found.

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Theone87
Experienced

[solved] Simple Casino blocks me - funds back?

1st Mar. 2020, at 01:40 am CET#4
0 Likes

Nobody has liked this post so far
Yes I logged in normally with my real data and was able to play all the time

Thank you I hope so

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Klempo77
Expert

[solved] Simple Casino blocks me - funds back?

1st Mar. 2020, at 01:56 am CET#5
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Nobody has liked this post so far
As @kleinkariert said, you should get your deposits
Recognition of a self-exclusion spere at sister casino does not necessarily have to be immediate
This has worked for me only with drückglück group

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snopsim
Top Member

[solved] Simple Casino blocks me - funds back?

1st Mar. 2020, at 11:41 pm CET#6
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Nobody has liked this post so far
Is there any news yet?
In my opinion, your deposits must be refunded in any case, since you never had a chance to win in this case. Write to Caro or Julian, if they can help you to speed up the whole procedure

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Julian
Elite

[solved] Simple Casino blocks me - funds back?

2nd Mar. 2020, at 09:56 am CET#7
1 Like

Liked this post: Avatar von snopsim snopsim
snopsim wrote on 01.03.2020 at 23:41: Is there any news yet?
In my opinion you have to get your Deposit back, because in this case you never had a chance to win. Write to Caro or Julian if they can help you to speed up the whole procedure

I have already contacted the thread creator via Communicator and will contact the manager about this case.

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Theone87
Experienced

[solved] Simple Casino blocks me - funds back?

2nd Mar. 2020, at 05:53 pm CET#2
2 Likes

Liked this post: Anonym, Avatar von Julian Julian
Hello people

I have just been refunded my deposits! Do not know why it was suddenly so fast but good! Thanks to Julian who really took care of my request! Topic can be because of me to

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Julian
Elite

[solved] Simple Casino blocks me - funds back?

2nd Mar. 2020, at 07:01 pm CET#3
0 Likes

Nobody has liked this post so far
The thread creator has received his deposits back and thus the problem has been solved.
Therefore I will close the thread.

This thread was closed

This post has been translated automatically

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