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Royal Panda: Alleged "verification issues" and "super" live chat "service".

Topic created on 27th Dec. 2020 | Page: 1 of 1 | Answers: 5 | Views: 1,424
Anonym

Alleged "verification issues" and "super" live chat...

27th Dec. 2020, at 04:44 pm CET#1
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Hello, I verified via ID, and then I should verify via Trustly, and then I should verify via Schufa.
So my account was verified, and now I should verify it again.
The Live Chat, constantly gives the same answer, and makes you wait for hours, and constantly asks stupid questions.

Stay away from this casino.
Nothing but trouble.

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u****n

Alleged "verification issues" and "super" live chat...

27th Dec. 2020, at 05:47 pm CET#2
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How about you just limit yourself to a handful of casinos instead of looking for the fly in the ointment in hundreds of casinos and immediately expressing negative experiences here. Have you also always immediately run to the teacher and squealed when someone has annoyed you? Believe you have an attention deficit syndrome

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Anonym

Alleged "verification issues" and "super" live chat...

27th Dec. 2020, at 06:07 pm CET#3
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unicorn wrote on 27.12.2020 at 17:47: How about you just limit yourself to a handful of casinos instead of looking for the hair in the soup in hundreds of casinos and immediately express negative experiences here. Have you also always immediately run to the teacher and squealed when someone has annoyed you? I think you have attention deficit disorder

What do you want from me?
This is only my second recession.
I've been holding back for the last 9 years, and I just think it's a shame how they treat customers who have been with them for years.

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u****n

Alleged "verification issues" and "super" live chat...

27th Dec. 2020, at 06:15 pm CET#4
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It may be that you have not noticed, but in almost all casinos you had to "re-verify" in recent weeks, because the law has changed and new requirements were placed on the casinos. This has nothing to do with the fact that they want to annoy you or stall.

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Falko
Icon

Alleged "verification issues" and "super" live chat...

27th Dec. 2020, at 07:57 pm CET#5
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unicorn wrote on 27.12.2020 at 18:15: It may be that you have not noticed, but as good as in all casinos you had to "re-verify" in recent weeks, because the law has changed or new requirements were placed on the casinos. This has nothing to do with the fact that they want to annoy you or stall.

That's exactly how it is. For example, I was already verified at mybet for a long time and have also paid out a few times. Then from 15.10 with these new changes, my withdrawal was canceled with once at Mybet, posted back to the player account and requested a new verification. Justified was as you have written here, that it is necessary because of the new legal situation. After I have submitted these documents again and the second Verification was completed, since then it works again without problems at Mybet with the payouts. And there are also some other casinos that want to have their players verified again since the day.

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upola
Legend

Alleged "verification issues" and "super" live chat...

27th Dec. 2020, at 08:56 pm CET#6
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I also had to re-verify with Royal Panda, it was done in a few hours without any problems

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