Here is my problem:
Platincasino refers to terms and conditions which themselves are not respected. Under §3 it says that deposits are to be made only by the player himself. Payment from friends etc. Would not be accepted according to the terms and conditions and be transferred back. However, this is not the case. Only months later during a payout, this becomes my undoing. Although the deposits that led to the win, were from my account. Months later they do not pay me out. Unfair. The support does not help either. It is not exercised kulanz. Have about 1200euro on my player account (win only 300euro), but is not paid out and the player account deleted
The next who has not deposited here with his own money?
The best time to contact the GJ mod Caro. She will certainly be happy to help you, although the money is actually rightly gone.
Hidaruma wrote on 22.07.2021 at 21:51: The next who has not deposited here with his own money?
It's best to contact the GJ mod Caro. She will surely be happy to help you, although the money is actually rightly gone.
Well, but according to the terms and conditions, they should not have accepted. But in principle you are right
It bothers me that the GG. violate their own terms and conditions but call me the AGB as a reason for rejection. And of course the lack of kulanz
Hidaruma wrote on 22.07.2021 at 21:51: The next who has not deposited here with his own money?
The best thing to do is to contact the GJ mod Caro. She will surely be happy to help you, although the money is actually rightly gone.
Well, if he has violated it must be acted immediately.
But it can not be the player for months to let Deposit and as soon as a payout is pending to block the account with the '' Joker'' in the background that the player has once violated the terms and conditions.
From a legal point of view, the matter is actually quite clear.
1.If they have already known about the violation and let him deposit but not pay out in a win case then this clearly fulfills the criminal status of fraud. The player has deposited in good faith in the event of a win of course to get money. Since the casino never intended to do so, this is clearly fraud. They wanted to get as much money as possible from the player, without him having a chance to win.
2. Now, of course, the casino can claim that you have made a very serious mistake and they have noticed the violation of the terms and conditions only during the payout. Some employee has overlooked... Whatever. Then it would not be fraud. But then the casino would have to transfer back all deposits that took place after the violation of the terms and conditions, since the player had no chance to win from that point on and certainly did not deposit his money for charitable purposes.
And exactly with this argumentation I would hire a lawyer and write to the casino
Must be somehow clear to anyone with a little understanding of the law that they can not simply keep his deposits, but withdrawals can be withheld at will
Either Platin Casino has an afterthought as far as the AGB violation is concerned and a valid contract is upright between player and casino, or the casino says that from the time of the AGB violation no more contract with the player was upright, then the deposits after this violation are not to be retained since no more contract existed between player and casino
Whereby, so by the way, the player can usually always assume that a valid contract exists when the casino accepts deposits and lets the player play.
To bring it perhaps a little easier to the point.
The casino argues to terminate the contract with the player because the terms and conditions have been violated. They can do that. But it is absolutely clear that the contract is terminated from the date of the violation
Falke wrote on 23.07.2021 at 00:06
Well, if he violated it must be acted upon immediately.
But it can not be the player for months to let Deposit and as soon as a payout is pending to block the account with the '' Joker'' in the background that the player has once violated the terms and conditions.
From a legal point of view, the matter is actually quite clear.
1.If they already knew about the violation beforehand and let him deposit but not pay out in case of a win, then this clearly fulfills the criminal status of fraud. The player has deposited in good faith in the event of a win of course to get money. Since the casino never intended to do so, this is clearly fraud. They wanted to get as much money as possible from the player, without him having a chance to win.
2. Now, of course, the casino can claim that you have made a very serious mistake and they have noticed the violation of the terms and conditions only during the payout. Some employee has overlooked... Whatever. Then it would not be fraud. But then the casino would have to transfer back all deposits that took place after the violation of the terms and conditions, since the player had no chance to win from that point on and certainly did not deposit his money for charitable purposes.
And exactly with this argumentation I would hire a lawyer and write to the casino
Must be somehow clear to anyone with a little understanding of the law that they can not simply keep his deposits, but withdrawals can be withheld at will
Either Platin Casino has an afterthought as far as the AGB violation is concerned and a valid contract is upright between player and casino, or the casino says that from the time of the AGB violation no more contract with the player was upright, then the deposits after this violation are not to be retained since no more contract existed between player and casino
Whereby, so by the way, the player can usually always assume that a valid contract exists when the casino accepts deposits and lets the player play.
To bring it perhaps a little easier to the point.
The casino argues to terminate the contract with the player because the terms and conditions have been violated. They can do that. But it is absolutely clear that the contract is terminated from the date of the violation
Well, a casino is a company and this first to impute fraud is difficult or impossible to do
You can always come up with the argument of the TE is not the navel of the world for this company and Platin has then simply not noticed in advance they can and will invoke and the opposite is as good as not to prove unless the TE because of this offense was already warned but certainly not happened
I think it will come down to the argument that they come with the routine review of the account and it would be really interesting to know if the TE after the incident has already paid out but even then they could say it was a routine check
But I would almost go so far and say the TE should remind the support with a refund of the funds that were deposited by a third party because if in the terms and conditions is that these funds are transferred back and it is then only now noticed should still remain unaffected this point
But that should be the only thing you can do because unfortunately it is still the fault of the TE
gamble1 wrote on 23.07.2021 at 11:12 am
Well a casino is a company and to accuse it of fraud is difficult or impossible to do
You can always come with the argument the TE is not the navel of the world for this company and Platin has then simply not noticed in advance they can and will invoke and the opposite is almost impossible to prove unless the TE because of this offense has already been warned what but certainly not happened
I think it will come down to the argument that they come with the routine review of the account and it would be really interesting to know if the TE after the incident has already paid out but even then they could say it was a routine check
But I would almost go so far and say the TE should remind the support with a refund of the funds that were deposited by a third party because if in the terms and conditions is that these funds are transferred back and it is then only now noticed would still have to remain unaffected this point
But that should be the only thing you can do because unfortunately it is still the fault of the TE
That is what I have written. Of course they can talk themselves out of it. Then they must but all deposits after the AGB violation have taken place, because it is otherwise fraud and by definition.
So in order to clear the suspicion of fraud and to refer to an error, the deposits must be repaid.
That you can not do anything is unfortunately the widespread opinion. Even a Platin casino may not simply do as it pleases.
Where are we going if a company is allowed to withhold funds at will? They are allowed to block his account at any time. They have that right. But they are not allowed to simply embezzle other people's money and take it for themselves.
The money stays with Platin-Casino. Think about it. Imagine you have 10,000 in your bank account. And suddenly the bank blocks your account because you have violated the terms and conditions a year ago. In this case it would be logical for everyone that the bank can't just keep the 10,000 and buy a new company car with it
That's what I wrote. Sure, they can talk themselves out of it. But then they have to reverse all deposits that have taken place after the AGB violation, because otherwise it is FRAUD and by definition.
So in order to clear the suspicion of fraud and to refer to an error, the deposits must be repaid.
That you can not do anything is unfortunately the widespread opinion. Even a Platin casino may not simply do as it pleases.
Where will we end up if a company is allowed to withhold funds at will? They are allowed to block his account at any time. They have that right. But they are not allowed to simply embezzle other people's money and take it for themselves.
The money stays with Platin-Casino. Think about it. Imagine you have 10,000 in your bank account. And suddenly the bank blocks your account because you have violated the terms and conditions a year ago. In this case it would be logical for everyone that the bank can't just keep the 10,000 and buy a new company car with it
Yes, of course, that's true, but you have to pay attention to exactly what it says
If a casino clearly writes in the AGB's in case of a violation, the money is retained and you agree to the AGB's then unfortunately you also accept this point and thus gives up his right to claim the money because you agreed to the conditions and so it behaves with everything you accept in the AGB's the only exception is when a point in the AGB's against applicable laws violates
But as I said in this case platin should actually follow their own rules and if they give this reason also the following point and refund the money if they come up with the argument too long ago then they should in reverse also not withhold the money because of that
gamble1 wrote on 23.07.2021 at 18:06
Yes of course that's true but you have to pay attention to what it says there
If a casino clearly writes in the AGB's in case of a violation, the money is retained and you agree to the AGB's then unfortunately you also accept this point and thus gives up his right to claim the money because you agreed to the conditions and so it behaves with everything you accept in the AGB's the only exception is when a point in the AGB's against applicable laws violates
But as I said in this case platin should actually abide by its own rules and if they give this reason also the following point and refund the funds if they come with the argument too long ago then they should not be in reverse the money therefore withheld
Therefore, I would if platin has the so in the AGB's stand as the TE has described let the casino know that one is not completely stupid and has also read the AGB's and they point out that they then have to refund the funds that were deposited from the account of the third party as their terms and conditions say
Then they will calculate and decide what costs less for them
And again you write it yourself.
Terms and conditions that violate valid law are void. I can also simply open an online store and somewhere in my terms and conditions state that with the registration on my page immediately 5000€ costs arise and that monthly.
Exactly the same is with Platin Casino. There can be no valid terms and conditions that say that you can steal someone's money at will.
I would write in the place of the TE a mail to Platin, that if the money is not paid out at the Maltese prosecutor's office a fraud report gives up. And also a lawyer who will carry out everything in accordance with the law.
It is finally time that casinos a lesson is missed in such a fraudulent manner proceed.
Then they should tell a judge that it is in their terms and conditions. I'm curious how the whistles on their terms and conditions.
In my opinion, the cost-benefit factor speaks against the legal approach. Therefore, I will not deal with it further. I have written off the money for me and have come to the decision to no longer gamble online. One reads often enough such negative experience reports.
Thanks to all who have commented on my post.
Caro from GJ could not help either. But also here a thank you. It is good to have such a forum
cweber wrote on 24.07.2021 at 15:40: In my opinion, the cost-benefit factor speaks against legal action. Therefore, I will not look into it any further. Have written off the money for me and have come to the decision to no longer gamble online. One reads often enough such negative experience reports.
Thanks to all who have commented on my post.
Caro from GJ could not help either. But also here a thank you. It is good to have such a forum.
In a winning case you pay nothing at all for a lawyer, but the casino.
You would have to show the case to a specialized lawyer and he can make an assessment. If he is very sure to win the case, you have only a minimal residual Risk of having to pay something in the end.
On what grounds exactly did they withhold your money? AGB violation or not, the deposited money is your money
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
Here is my problem:
Platincasino refers to terms and conditions which themselves are not respected. Under §3 it says that deposits are to be made only by the player himself. Payment from friends etc. Would not be accepted according to the terms and conditions and be transferred back. However, this is not the case. Only months later during a payout, this becomes my undoing. Although the deposits that led to the win, were from my account. Months later they do not pay me out. Unfair. The support does not help either. It is not exercised kulanz. Have about 1200euro on my player account (win only 300euro), but is not paid out and the player account deleted
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
The best time to contact the GJ mod Caro. She will certainly be happy to help you, although the money is actually rightly gone.
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
Well, but according to the terms and conditions, they should not have accepted. But in principle you are right
It bothers me that the GG. violate their own terms and conditions but call me the AGB as a reason for rejection. And of course the lack of kulanz
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Liked this post:
cweber, L****8
Well, if he has violated it must be acted immediately.
But it can not be the player for months to let Deposit and as soon as a payout is pending to block the account with the '' Joker'' in the background that the player has once violated the terms and conditions.
From a legal point of view, the matter is actually quite clear.
1.If they have already known about the violation and let him deposit but not pay out in a win case then this clearly fulfills the criminal status of fraud. The player has deposited in good faith in the event of a win of course to get money. Since the casino never intended to do so, this is clearly fraud. They wanted to get as much money as possible from the player, without him having a chance to win.
2. Now, of course, the casino can claim that you have made a very serious mistake and they have noticed the violation of the terms and conditions only during the payout. Some employee has overlooked... Whatever. Then it would not be fraud. But then the casino would have to transfer back all deposits that took place after the violation of the terms and conditions, since the player had no chance to win from that point on and certainly did not deposit his money for charitable purposes.
And exactly with this argumentation I would hire a lawyer and write to the casino
Must be somehow clear to anyone with a little understanding of the law that they can not simply keep his deposits, but withdrawals can be withheld at will
Either Platin Casino has an afterthought as far as the AGB violation is concerned and a valid contract is upright between player and casino, or the casino says that from the time of the AGB violation no more contract with the player was upright, then the deposits after this violation are not to be retained since no more contract existed between player and casino
Whereby, so by the way, the player can usually always assume that a valid contract exists when the casino accepts deposits and lets the player play.
To bring it perhaps a little easier to the point.
The casino argues to terminate the contract with the player because the terms and conditions have been violated. They can do that. But it is absolutely clear that the contract is terminated from the date of the violation
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
Well, a casino is a company and this first to impute fraud is difficult or impossible to do
You can always come up with the argument of the TE is not the navel of the world for this company and Platin has then simply not noticed in advance they can and will invoke and the opposite is as good as not to prove unless the TE because of this offense was already warned but certainly not happened
I think it will come down to the argument that they come with the routine review of the account and it would be really interesting to know if the TE after the incident has already paid out but even then they could say it was a routine check
But I would almost go so far and say the TE should remind the support with a refund of the funds that were deposited by a third party because if in the terms and conditions is that these funds are transferred back and it is then only now noticed should still remain unaffected this point
But that should be the only thing you can do because unfortunately it is still the fault of the TE
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
That is what I have written. Of course they can talk themselves out of it. Then they must but all deposits after the AGB violation have taken place, because it is otherwise fraud and by definition.
So in order to clear the suspicion of fraud and to refer to an error, the deposits must be repaid.
That you can not do anything is unfortunately the widespread opinion. Even a Platin casino may not simply do as it pleases.
Where are we going if a company is allowed to withhold funds at will? They are allowed to block his account at any time. They have that right. But they are not allowed to simply embezzle other people's money and take it for themselves.
The money stays with Platin-Casino. Think about it. Imagine you have 10,000 in your bank account. And suddenly the bank blocks your account because you have violated the terms and conditions a year ago. In this case it would be logical for everyone that the bank can't just keep the 10,000 and buy a new company car with it
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
Yes, of course, that's true, but you have to pay attention to exactly what it says
If a casino clearly writes in the AGB's in case of a violation, the money is retained and you agree to the AGB's then unfortunately you also accept this point and thus gives up his right to claim the money because you agreed to the conditions and so it behaves with everything you accept in the AGB's the only exception is when a point in the AGB's against applicable laws violates
But as I said in this case platin should actually follow their own rules and if they give this reason also the following point and refund the money if they come up with the argument too long ago then they should in reverse also not withhold the money because of that
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
And again you write it yourself.
Terms and conditions that violate valid law are void. I can also simply open an online store and somewhere in my terms and conditions state that with the registration on my page immediately 5000€ costs arise and that monthly.
Exactly the same is with Platin Casino. There can be no valid terms and conditions that say that you can steal someone's money at will.
I would write in the place of the TE a mail to Platin, that if the money is not paid out at the Maltese prosecutor's office a fraud report gives up. And also a lawyer who will carry out everything in accordance with the law.
It is finally time that casinos a lesson is missed in such a fraudulent manner proceed.
Then they should tell a judge that it is in their terms and conditions. I'm curious how the whistles on their terms and conditions.
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
Thanks to all who have commented on my post.
Caro from GJ could not help either. But also here a thank you. It is good to have such a forum
This post has been translated automatically
[solved] AGB confusion. Payout cancelled. Account deleted
Nobody has liked this post so far
In a winning case you pay nothing at all for a lawyer, but the casino.
You would have to show the case to a specialized lawyer and he can make an assessment. If he is very sure to win the case, you have only a minimal residual Risk of having to pay something in the end.
On what grounds exactly did they withhold your money? AGB violation or not, the deposited money is your money
This post has been translated automatically