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Platincasino: [solved] Platincasino/VIP support continues to ignore all requests

Topic created on 20th Feb. 2023 | Page: 1 of 1 | Answers: 12 | Views: 1,388
Marcolino

[solved] Platincasino/VIP support continues to ignore all requests

20th Feb. 2023, at 12:32 pm CET#1
0 Likes

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Unfortunately, even after another year at Platincasino, it did not get any better. Furthermore, requests via emails to the VIP support are ignored. So far I have written to them three times asking if I will receive a bonus, as I always Deposit a lot and win nothing.

According to VIP Support, they check bonus requests daily! I, however, am ignored in a tour, despite platinum status...

Cashbacks are also always calculated incorrectly on Mondays. Strangely, these are always calculated in favor of the casino and you never get 'accidentally' times too much Cashback, but always less than 10%
Strange somehow...

As an answer to my question why this is always so, I got some time ago that:

...... we would also like to know, Marco.

Since the taxes were introduced, there are unfortunately always problems with the system calculation.
But for that we are gladly there for you to post the difference or the cashback.
Your PlatinClub concierge ge Joyce


I had given it a chance at Platincasino, but now I am seriously looking for another casino. A casino without this seconds rule, betting limit etc..
Maybe someone knows one and could recommend one to me.

Thanks everyone and have a great day!

This post has been translated automatically

gamble1
Legend

[solved] Platincasino/VIP support continues to ignore all requests

20th Feb. 2023, at 12:46 pm CET#2
1 Like

Liked this post: Avatar von Marcolino Marcolino
Marcolino wrote on 20/02/2023 at 12:32 PM: Unfortunately, even after another year at Platincasino, it did not get any better. Furthermore, requests via emails to the VIP support are ignored. So far I have written to them three times asking if I get a bonus, as I always Deposit a lot and win nothing.

According to VIP Support, they check bonus requests daily! I, however, am ignored in a tour, despite platinum status...

Cashbacks are also always calculated incorrectly on Mondays. Strangely, these are always calculated in favor of the casino and you never get 'accidentally' times too much Cashback, but always less than 10%
Strange somehow...

As an answer to my question why this is always so, I got some time ago that:

...... we would also like to know, Marco.

Since the taxes were introduced, there are unfortunately always problems with the system calculation.
But for that we are gladly there for you to post the difference or the cashback.
Your PlatinClub concierge ge Joyce


I had given it a chance at Platincasino, but now I am seriously looking for another casino. A casino without this seconds rule, betting limit etc..
Maybe someone knows one and could recommend one to me.

Thanks everyone and have a great day!

All Gammix Casinos or N1 Casinos at the latter but can only recommend Dux and Pino since all the others seem to want to see a whole pedigree times
Otherwise Stake & Stakes are Curacao stores but also serious

This post has been translated automatically

evopower140
Expert

[solved] Platincasino/VIP support continues to ignore all requests

20th Feb. 2023, at 02:23 pm CET#3
1 Like

Liked this post: Avatar von Marcolino Marcolino
If you like bonus after request I can recommend N1 itself.
You need a family tree and everything for Verification but the bonus from the support is unbeatable.

Get there often times between 30 and 200 euros Wagger times 5 that is really very fair with the Wagger and no Max payout

This post has been translated automatically

frapi07
Expert

[solved] Platincasino/VIP support continues to ignore all requests

20th Feb. 2023, at 03:00 pm CET#4
1 Like

Liked this post: Avatar von Marcolino Marcolino

Marcolino wrote on 20/02/2023 at 12:32 PM: Unfortunately, even after another year at Platincasino, it did not get any better. Furthermore, requests via emails to the VIP support are ignored. So far I have written to them three times asking if I get a bonus, as I always Deposit a lot and win nothing.

According to VIP Support, they check bonus requests daily! I, however, am ignored in a tour, despite platinum status...

Cashbacks are also always calculated incorrectly on Mondays. Strangely, these are always calculated in favor of the casino and you never get 'accidentally' times too much Cashback, but always less than 10%
Strange somehow...

As an answer to my question why this is always so, I got some time ago that:

...... we would also like to know, Marco.

Since the taxes were introduced, there are unfortunately always problems with the system calculation.
But for this we are gladly there for you to post the difference or the cashback.
Your PlatinClub concierge ge Joyce


I had given it a chance at Platincasino, but now I am seriously looking for another casino. A casino without this seconds rule, betting limit etc..
Maybe someone knows one and could recommend one to me.

Thanks everyone and have a great day!

They don't seem to answer in general. My request was also ignored until now.

This post has been translated automatically

gamble1
Legend

[solved] Platincasino/VIP support continues to ignore all requests

20th Feb. 2023, at 10:55 pm CET#5
0 Likes

Nobody has liked this post so far

frapi07 wrote on 20.02.2023 at 15:00:

They don't seem to respond in general. My request has also been ignored so far.

The answers already but that also depends on what you ask for and who gets it


I notice that always quite well with Cashback problems so some time ago almost every week sometimes I got an answer but sometimes only the mail "bonus credit received"

This post has been translated automatically

frapi07
Expert

[solved] Platincasino/VIP support continues to ignore all requests

21st Feb. 2023, at 12:20 am CET#6
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Nobody has liked this post so far

gamble1 wrote on 20.02.2023 at 22:55:

The answers do but that also depends on what you ask about and who gets it


I notice that always quite well with Cashback problems so some time ago almost every week sometimes I got an answer sometimes but also only the mail "bonus credit received"

Some requests you still ignore. My request about a fast processing of the payout was today yes also not answered and also not done. Usually this was not a problem and it was taken care of.

This post has been translated automatically

gamble1
Legend

[solved] Platincasino/VIP support continues to ignore all requests

21st Feb. 2023, at 12:35 am CET#7
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Nobody has liked this post so far
frapi07 wrote on 21.02.2023 at 00:20:

Some requests you still ignore. My request about a fast processing of the payout was not answered today, after all, and also not done. Normally this was not a problem and it was taken care of.

Understand nevertheless not what is going on there again Friday quite normally had a payout in a few hours and Saturday wait until today still

Yes, some requests are ignored unfortunately

This post has been translated automatically

frapi07
Expert

[solved] Platincasino/VIP support continues to ignore all requests

21st Feb. 2023, at 12:45 am CET#8
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von hustlehoff hustlehoff

gamble1 wrote on 21.02.2023 at 00:35:
Still do not understand what's going on again Friday quite normal had a payout in a few hours and Saturday still waiting until today

Yes true some requests are ignored unfortunately

I would also like to know maybe all are on carnival vacation

This post has been translated automatically

Marcolino

[solved] Platincasino/VIP support continues to ignore all requests

23rd Feb. 2023, at 01:32 pm CET#9
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Thanks everyone!!! Also for your private messages 😊

For me Platincasino is now definitely a thing of the past. Who treats well-paying customers so....
At the customer support you also notice how serious a casino is.

Thank you all again for your numerous tips!!! 👌🏻

This post has been translated automatically

Comingsoon19
Experienced

[solved] Platincasino/VIP support continues to ignore all requests

23rd Feb. 2023, at 02:21 pm CET#10
1 Like

Liked this post: Avatar von Marcolino Marcolino

Marcolino wrote on 02/23/2023 at 1:32 pm: Thanks everyone!!! Also for your private messages 😊

For me Platincasino is now definitely a thing of the past. Who treats well paying customers like this....
At the customer support you also notice how serious a casino is.

Thank you all again for your numerous tips!!! 👌🏻

Best decision you could make!!!!

This post has been translated automatically

Daniel1988
Experienced

[solved] Platincasino/VIP support continues to ignore all requests

24th Feb. 2023, at 10:10 am CET#11
0 Likes

Nobody has liked this post so far

Marcolino wrote on 02/23/2023 at 1:32 pm: Thanks everyone!!! Also for your private messages 😊

For me Platincasino is now definitely a thing of the past. Who treats well paying customers like this....
At the customer support you also notice how serious a casino is.

Thank you all again for your numerous tips!!! 👌🏻

Unfortunately, the casinos focus only on fresh meat, the regulars bring anyway the coal and is uninteresting for us 🤷‍♂️

You can see alone in the no Deposit offers, the more you deposit, the less we give you something back.
Have now 2 weeks no deposit more made and so it should remain in the future!

This post has been translated automatically

frapi07
Expert

[solved] Platincasino/VIP support continues to ignore all requests

24th Feb. 2023, at 10:26 am CET#12
0 Likes

Nobody has liked this post so far

Marcolino wrote on 02/23/2023 at 1:32 pm: Thanks everyone!!! Also for your private messages 😊

For me Platincasino is now definitely a thing of the past. Who treats well paying customers like this....
At the customer support you also notice how serious a casino is.

Thank you all again for your numerous tips!!! 👌🏻

Platin will soon say goodbye to DE anyway. The page for German players is already online incl. max bet, 5 sec rule, etc. Therefore, everything done right.

This post has been translated automatically

Caro
Expert

[solved] Platincasino/VIP support continues to ignore all requests

9th Mar. 2023, at 08:33 am CET#13
0 Likes

Nobody has liked this post so far
I forgot to close the thread. The support/VIP support has contacted Marco in the meantime and he has also been credited a bonus.

This thread was closed

This post has been translated automatically

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