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roccoammo11, on 12th May. 2024 at 06:25 pm CEST
[solved] Involve MGA? - Won the win but no feedback
Nobody has liked this post so far
I have a problem, which is why I would like to ask for advice:
I have made the second place at Platin in the competition "Match of the day" (one-month penalty shootout) and thus won a TV (value about 2,000€). The competition ended on 18.12.22. In the description it said that winners would be contacted within 72h. This never happened and on my countless mails of the last weeks came only once an answer from the VIP support. In this it was said that the employee is waiting for further information from the responsible department. This is now again about a week ago. The normal live support cannot help at all (supposedly not even contacting the VIP support or a supervisor).
On inquiries about cash Bonuses I got the usual response lately. If it is about my win, I am completely ignored.
Does it make sense here to set a deadline by mail and then involve the MGA? I don't feel like threatening or actually going down the described path, since Platin is my absolute regular casino...
Nevertheless, I feel really badly treated right now, as I am simply being ignored.
Can anyone help me?
Thank you very much and have a nice evening.
VG
Edit by Caro: Title adjusted
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[solved] Involve MGA? - Won the win but no feedback
Liked this post: Klamauk
So a little patience, help is coming !
This post has been translated automatically
[solved] Involve MGA? - Won the win but no feedback
Nobody has liked this post so far
I don't know who Caro is, but "help is near" sounds great
Thank you for your reply
This post has been translated automatically
[solved] Involve MGA? - Won the win but no feedback
Liked this post: Klamauk
If you scroll all the way down there you will find Caro's profile. She works here at the platform and contacts casinos when players have a problem there. But only such casinos that are advertised here. Platin is one of them.
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[solved] Involve MGA? - Won the win but no feedback
Liked this post: Klamauk
She belongs to gamblejoe and contacts casinos and has a very high success rate,
So all good !
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[solved] Involve MGA? - Won the win but no feedback
Liked this post: Falko
I'll check back tomorrow
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[solved] Involve MGA? - Won the win but no feedback
Nobody has liked this post so far
However, it is no longer advertised here
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[solved] Involve MGA? - Won the win but no feedback
Liked this post: Max_Bet
Yes it will just not for us limited DE people
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[solved] Involve MGA? - Won the win but no feedback
Liked this post: Anonym, Langhans, Max_Bet
The is only taken to shred in reception...
Unbelievable how many complaints share the same fate!
The best thing is the poor Caro soon a second office in the platinum headquarters 🤦♀️🤷♀️
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[solved] Involve MGA? - Won the win but no feedback
Nobody has liked this post so far
Is but usually always so sometimes it is a month Gammix where problems makes then Platin and again later N1
Is only the question whether the casinos make problems after calendar or but many only write their problem here because they read something similar
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