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Platincasino: [solved] Casino does not pay out

Topic created on 11th Nov. 2022 | Page: 1 of 1 | Answers: 9 | Views: 2,134
FabWa
Visitor

[solved] Casino does not pay out

11th Nov. 2022, at 04:33 pm CET#1
0 Likes

Nobody has liked this post so far
Hello all,

here about my case:

Registration at Platincasino and Deposit via Paysafecard went smoothly, as well as Verification via Autoident, uploading my bank statement and statement from Paypal.

I was positively surprised that I made good wins

Then I wanted to pay out, confirmation that the money is on the way within 24, in the mail that arrived afterwards said 48 hours because of verification. Then the message that the payout is not possible. Because problems with payment provider. I should use zimpler and first make a deposit. But that does not work because I have credit and have previously deposited with paysafe, so the message of the casino.

The customer support no longer responds, although this had previously answered. I mean the casino knows from my profile that the proposed solution will not work

Does anyone have similar experiences and can help?

Thanks in advance

This post has been translated automatically

Anonym

[solved] Casino does not pay out

11th Nov. 2022, at 04:52 pm CET#2
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Nobody has liked this post so far
FabWa wrote on 11/11/2022 at 16:33: Hello everyone,

here about my case:

Registration at Platincasino and Deposit via Paysafecard went smoothly, as well as Verification via Autoident, uploading my bank statement and statement from Paypal.

I was positively surprised that I made good wins

Then I wanted to withdraw, confirmation that the money is on the way within 24, in the mail that came after that said 48 hours because of verification. Then the message that the payout is not possible. Because problems with payment provider. I should use zimpler and first make a deposit. But that does not work because I have credit and have previously deposited with paysafe, so the message of the casino.

The customer support no longer responds, although this had previously answered. I mean the casino knows from my profile that the proposed solution will not work

Does anyone have similar experiences and can help?

Thanks in advance

Since you deposited with Paysafecard, you would also have to pay out to your PSC account instead of PayPal. Have you already tried this? Recently there were some technical problems at PlatinCasino with the Paysafecard...
If you still need to verify your PSC account:
Login to MyPaysafe -> Transactions -> Click on the printer icon and submit the PDF to Platin

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FabWa
Visitor

[solved] Casino does not pay out

12th Nov. 2022, at 11:20 am CET#3
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Hey

thanks for your quick reply.

The only method of withdrawal I can choose, bank transfer to my account. This does not work because there are problems with Ayden, according to Platincasino.

Paysafe is also verified.

Have submitted everything that was required.



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Anonym

[solved] Casino does not pay out

12th Nov. 2022, at 11:39 am CET#4
0 Likes

Nobody has liked this post so far

FabWa wrote on 12.11.2022 at 11:20 am: Hey

thanks for your quick reply.

The only method to withdraw that I can choose, bank transfer to my account. This does not work because there are problems with Ayden, according to Platincasino.

Paysafe is also verified.

Have submitted everything that was required.

It is not your problem that you can't withdraw via PSC or bank transfer after making a Deposit with PSC because there is a problem with the payment service Provider Ayden
Moreover, it is unacceptable that you are told to make another deposit via Zimpler, although it is mentioned in the same sentence that it is practically impossible. Irresponsible!

What can you do now?

1) Contact the moderators of the GambleJoe forum, they could take care of your request, usually this is goal-leading
2) You open a case at "Casino-Guru" or "AskGamblers"
3) You contact the support again and tell them your problem again, maybe there is only a communication problem
4) You can threaten the support with the MGA (licensing authority) if they do not take care of your problem
5) The Official Conciliation Authority is eCOGRA, , they will intercede for you in case of a conflict between the casino and the player.
The address -> https://ecogra.org/contact

It could take several weeks to resolve your issue with the arbitration board, so I would consider the other alternatives....

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FabWa
Visitor

[solved] Casino does not pay out

13th Nov. 2022, at 10:20 am CET#5
1 Like

Liked this post: Anonym
Good morning,

took your advice and wrote to the moderators, let's see what happens
Had already read in several posts that this usually has success.

I also wrote to the support again from Platincasino, the answer was again the same, Deposit (which does not work - because credit) and so on.

If casinos want to keep players, it should be ensured that depositing as well as withdrawing works, especially after uploading all documents.

In any case, thank you for your support!

Many greetings

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Anonym

[solved] Casino does not pay out

13th Nov. 2022, at 10:28 am CET#6
0 Likes

Nobody has liked this post so far
You have taken the right steps, the moderators will definitely try to find a solution. Just be patient, because there is usually little happening on Sundays.
If casinos want to keep players, it should be ensured that the Deposit as well as withdrawal works, especially after you have uploaded all documents.

You are right about that! In the short term every customer can win, but in the long term the casino always wins! Therefore, they should be interested in retaining their customers!

Good luck

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FabWa
Visitor

[solved] Casino does not pay out

13th Nov. 2022, at 01:03 pm CET#7
1 Like

Liked this post: Anonym
I think so too, everyone can enjoy Sunday!

Thank you!

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Cubey
Top Member

[solved] Casino does not pay out

30th Dec. 2022, at 10:05 pm CET#8
0 Likes

Nobody has liked this post so far
Gives you nen jerk and avoid this store or delete your acc, this is the biggest shit store.

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Sidnex
Visitor

[solved] Casino does not pay out

31st Dec. 2022, at 06:57 pm CET#9
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Nobody has liked this post so far
With me exactly the same have all the documents but do not want to pay out. Support writes if only one sentence! Which does not help ! The Live Chat does not work for me at all! This is so of verasche the people... who just do not want to pay out. With me it's about 1000€ which does not hurt so much now but...

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Caro
Expert

[solved] Casino does not pay out

1st Jan. 2023, at 01:09 pm CET#10
1 Like

Liked this post: Avatar von garfield68 garfield68
I forgot to close the thread. There was a technical problem, FabWa could not cash out with his Deposit method. The error was fixed the same day and FabWa was able to cash out

This thread was closed

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