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Wetten.com does not pay out/Support not helpful
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unfortunately, I now have to open a complaint after all.
Wetten.com holds back my payout over 3000€ or does not pay it out.
On Friday last week the payout was initiated. Thereupon the documents for Verification were requested. These were submitted on Saturday and confirmed on Sunday. On Sunday I also received the payout confirmation:
Knowing Entercash payouts, I expected that by Tuesday at the latest, the payout should be in my account
I wrote to Entercash support last night and interestingly received the following reply:
After contacting support, the chat flow was as follows:
Support
Welcome to Wetten.com customer service. How may I be of assistance?
I:
Support:
I:
Support:
I:
Entercash
3.000,00 €
TRANSACTION DETAILS SUCCESSFUL
Amount paid out: € 3,000.00
Fee: 0,00
Total: 3.000,00 €
Date: 25.11.2018 19:23:26
Reference Number: 2018110102700007102
Support:
I'm a bit desperate as I was really excited about the win and it's also in the four figure range.
The support is zero helpful here - dear GambleJoe team, can you maybe help?
Many greetings,
Philip (Gottlike)
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Wetten.com does not pay out/Support not helpful
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Wetten.com does not pay out/Support not helpful
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Yes that's how it was for me too. But since Entercash already has a "processing number", you will get your money
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Wetten.com does not pay out/Support not helpful
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Thanks you reassure me a little. I would like to have the entercash post edited again to -In Processing-
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Wetten.com does not pay out/Support not helpful
Liked this post: Anonym
You have already received the payment confirmation, so all is well, do not worry, the money will surely come.
Entercash can also assign the order ID, which is always a good sign.
If for some reason they wanted to deny the withdrawal, you would have found out a long time ago and the withdrawal confirmation would not have gone out.
Be patient until tomorrow, you will see that the money will be there.
Patience is certainly difficult, but in your case, you should not worry, everything will be fine
What else should the support write, the payout is confirmed, now it's up to you to be patient.
I would understand if you complained if there were more than 5 business days between the confirmation and the complaint, but even in the initial email it said that you should have 2-3 business days of patience, Sunday does not count, so they are still on target.
Again, don't worry, everything will be fine.
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Yes, you are right. Funny how with money you get so nervous and panic shoots right up. Normally I'm a really rational thinking person who doesn't overreact like that at all. But with Online Casinos and their payouts.... You can hunt me with that
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Not just you. I was certainly chased in the literal sense once around the equator but rather a little later the money than nothing won with a deposit. Your deposited money could have been played down in less than 10 minutes. So put your feet up and relax and do not look every few hours whether the money is already there. I was also like that with big wins. Now I look only in the afternoon once a day in online banking and believe me, you're more happy when it's there, as if you look every hour 😁I send enclosed my congratulations
Ps. I also have a little bit in nem casino on the account, which slots ran with you?
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Thanks for the congratulations! I even get an SMS notification when a payment ü500€ on my account. So I do not even have to log in
Book of Dead, Golden Fish Tank and Moon Princess did very well for me. In that order You can also check out my winning pictures.
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Wetten.com does not pay out/Support not helpful
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Wetten.com does not pay out/Support not helpful
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The payout is no longer cancelable and I was only offered "wire transfer (entercash)" as a payout method. Is perhaps because I used Sofortüberweisung as a Deposit method.
I'm waiting patiently for the week and will get back to you on Monday at the earliest (or as soon as the withdrawal has been made).
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