Hello I have the following problem and I have played on Unibet and also deposited money.
Wanted to withdraw my money now had to submit my ID and an extra proof of address, which I have also done now they have blocked my account forever because I allegedly grant third party access to my account.
No one but myself has access to my account and now my account is blocked forever and they want to keep my money.
Is this legal? They don't provide any proof that someone else has access to my account and I only get ridiculous emails from support saying the same thing every time and they don't look for a solution.
Here is an excerpt of their emails
"Thank you for contacting Unibet customer service.
It is not allowed to allow third parties to access a Unibet account."
They send me this every time I reply to them always the same.
I'm starting to lose it
Write to the MGA or threaten with it and an entry at Askgamblers! They can't just keep your money. Hammerhart
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Anonym
Former Member
Unibet wants to keep my money!
21st Oct. 2018, at 06:51 pm CEST#3
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Calm down, did you Deposit money with your account or with someone else's account (e.g. wife, girlfriend, ...)? If this is excluded, write again that you will write to the MGA if they are not ready for dialogue. You will then describe your problem to the MGA in English, then you are guaranteed to receive your money as long as you have deposited from your account and the data given match the identity card and proof of address.
To build up additional pressure on Askgambler, file a complaint and describe the same. However, the casino was described here as very serious by some users who have been there for a long time. Can you give more info about your case (but no personal data!)?
There is probably another way. Never had any problems with Paypal. Did you use vpn? Or logged in from two ip at the same time? They also have live chat. Ggf there times ask what's going on. They also speak german
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c****o
Forum posts:251Member has been banned
Unibet wants to keep my money!
21st Oct. 2018, at 11:42 pm CEST#5
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SunnyNami wrote on 21.10.2018 at 17:43 clock: Hello I have the following problem and indeed I played on Unibet and also deposited money.
Wanted to withdraw my money now had to submit my ID and an extra proof of address, which I have also done now they have blocked my account forever because I allegedly grant third party access to my account.
No one but myself has access to my account and now my account is blocked forever and they want to keep my money.
Is this legal? They don't provide any proof that someone else has access to my account and I only get ridiculous emails from support saying the same thing every time and they don't look for a solution.
Here is an excerpt of their emails
"Thank you for contacting Unibet customer service.
It is not allowed to allow third parties to access a Unibet account."
They send me this every time I reply to them always the same.
I'm starting to lose it
I can only recommend you to contact the English Live Chat, it is friendly and competent and checks such things immediately if there have already been several requests from you
I have created an account today at unibet.de have deposited out of pocket via online banking 4k ...and ended up winning 8700€...
Cashed it out submitted all necessary documents... play only raw cash without bonus...
Did not violate any agbs or anything else. There is no reason not to pay out my win which is funny ... they just locked my account for security reasons so I can't withdraw or Deposit or play ......
I only have access to my account and can see that the withdrawal still exists under transfers
In support I was told it is normal and I should wait until my account is verified but this scheme is new to me ... after reading several times in the forum about Unibet ... it is often mentioned that they just delete account lock and freeze... for no reason at all...
The thread here is quite old a separate would have been possibly better
I think they have banned your account because you may have deposited too much at once just wait and see what happens if you have played without a bonus and are not banned or the like there should be no problems
Possibly it is even good then you can already not lose your win
Should nothing happen make the best again a separate thread and I'm sure one of the team will help you in an emergency and mediate
Consider but that some holidays are still pending so is to be expected with delays
Cross your fingers and treat yourself to something nice from the win
Unibet wants to keep my money!
Nobody has liked this post so far
Wanted to withdraw my money now had to submit my ID and an extra proof of address, which I have also done now they have blocked my account forever because I allegedly grant third party access to my account.
No one but myself has access to my account and now my account is blocked forever and they want to keep my money.
Is this legal? They don't provide any proof that someone else has access to my account and I only get ridiculous emails from support saying the same thing every time and they don't look for a solution.
Here is an excerpt of their emails
"Thank you for contacting Unibet customer service.
It is not allowed to allow third parties to access a Unibet account."
They send me this every time I reply to them always the same.
I'm starting to lose it
This post has been translated automatically
Unibet wants to keep my money!
Nobody has liked this post so far
This post has been translated automatically
Unibet wants to keep my money!
Nobody has liked this post so far
To build up additional pressure on Askgambler, file a complaint and describe the same. However, the casino was described here as very serious by some users who have been there for a long time. Can you give more info about your case (but no personal data!)?
This post has been translated automatically
Unibet wants to keep my money!
Nobody has liked this post so far
This post has been translated automatically
Unibet wants to keep my money!
Nobody has liked this post so far
I can only recommend you to contact the English Live Chat, it is friendly and competent and checks such things immediately if there have already been several requests from you
This post has been translated automatically
Unibet wants to keep my money!
Nobody has liked this post so far
I have created an account today at unibet.de have deposited out of pocket via online banking 4k ...and ended up winning 8700€...
Cashed it out submitted all necessary documents... play only raw cash without bonus...
Did not violate any agbs or anything else. There is no reason not to pay out my win which is funny ... they just locked my account for security reasons so I can't withdraw or Deposit or play ......
I only have access to my account and can see that the withdrawal still exists under transfers
In support I was told it is normal and I should wait until my account is verified but this scheme is new to me ... after reading several times in the forum about Unibet ... it is often mentioned that they just delete account lock and freeze... for no reason at all...
Could you help me? call a lawyer what to do?
Lg
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Unibet wants to keep my money!
Nobody has liked this post so far
I think they have banned your account because you may have deposited too much at once just wait and see what happens if you have played without a bonus and are not banned or the like there should be no problems
Possibly it is even good then you can already not lose your win
Should nothing happen make the best again a separate thread and I'm sure one of the team will help you in an emergency and mediate
Consider but that some holidays are still pending so is to be expected with delays
Cross your fingers and treat yourself to something nice from the win
This post has been translated automatically