I was 8 years team leader for EXACTLY the shit they do there and have the people trained and trained and I'm on everyone to the smallest detail so that he also understands what he's doing and in case of need's been tutored until it had the necessary knowledge and the security he needed and was necessary.
And sorry... But the good had no plan of what he tells because alone the statement that would be normal and always so says everything.
The time I have had there not so in the eye but I can also bite me in such things just because of the professional habit and experience. A carpenter examines a cabinet also differently than a butcher.
[...]
2. The quality of the support
And it makes my skin crawl.
There are so many exemplary examples of how it should be better.
Imagine you go to mediamarkt and the seller advises you or helps you with a problem in this way?
Sorry but tipico is as I said one of the largest providers, giant sponsor, on every other corner have the nen store and on every third website grins at you the punt at us I find that such a company should have a certain quality standard in all areas and not least in the support and if I have to explain to an employee who comes to me with false statements around the corner, first time what is a winning line and he does not even know what game today in the promo have, then I find that is simply not clear.
I find the topic itself really interesting...
@Grashopper
No kidding and seriously, do you think the way you communicate is ok or appropriate? Especially someone like you, who was a team leader in KRM or customer support for many years, should know how important mutual(!) netiquette is in this area. I have ZERO understanding of your interaction with the employee, especially given your professional background. And even IF it was a real mistake on the part of the Provider (which it wasn't), you can't act like a pig on a sofa and then expect to have round sucked rock candy blown up your ass. In general: If you want to f**k, you have to be friendly - for this milkmaid calculation you don't even need a school degree. But that's just by the way...
I feel you in this chat anyway as totally impertinent. Besides, you were not even able to describe your problem adequately. I am now simply interested in whether you still evaluate the event after the famous night sleep over it so world-/reality-freaky?! Do you stick to your yesterday's perception?
As I told you in another thread, vllt is from Tipico with this slot so wanted with 1 line, because you have in the bonus with each spin always a guaranteed win, just as with the 2 other slots Pimped and Holiday Season.
With one line you have much more win in the bonus than with 5 or 10 lines if you hit a full line, that's why this appeals to many people and they like to play this and the 2 other slots on one line.
I didn't want to interfere, but... Doesn't Casino Club do this all the time?
You get 10 games in mobile version normally, and in software 30-35, and they are limited to 3 or 5 lines
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Anonym
Former Member
Tipico scam or biggest fail ever
21st Feb. 2019, at 12:25 pm CET#37
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i think there are several pairs of shoes involved here:
on the one hand, the criticism of Grashopper, which has nothing to do with the free spins. quite obviously, the casino management has not found it necessary to train and sufficiently inform the employees of the company. it looks like hiring cheap labor, preferably via temp agencies or students, not investing a cent in training, no reasonable briefing. most likely, no particularly desirable working conditions or wages (anyone who has ever worked in a call center knows what I'm talking about). and that is definitely worthy of criticism
the second pair of shoes concerns the tone & handling of the facts and especially the employee. and it is not clean. respectful handling looks different. moreover, the addressee is simply the wrong one.
in the end, the poor b*****d (and most likely low-wage employee) who is being sucked around by both sides loses.
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Anonym
Former Member
Tipico scam or biggest fail ever
21st Feb. 2019, at 12:48 pm CET#38
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Klempo77 wrote on 21/02/2019 at 12:23 pm: I didn't really want to interfere, but... Doesn't Casino Club do that all the time?
You get 10 games in mobile version normally, and in software 30-35, and they are limited to 3 or 5 lines.
That is correct. In the in-house slots that run on the software, the free spins are always provided with 3-5 lines !
Well, there are also a lot of support staff where it is more than just difficult to stay friendly because you have to think with every sentence of them "is he trying to fool me or is he really that stupid?" or you constantly ask other questions and you always get the answer "you have to clear the cache" "which browser do you use?" etc
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c****o
Forum posts:251Member has been banned
Tipico scam or biggest fail ever
21st Feb. 2019, at 11:38 pm CET#40
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Dbac79 wrote on 21.02.2019 at 21:56: Well, but there are also a lot of support staff where it is more than just hard to stay friendly because you have to think with every sentence of them "is he kidding me or is he actually so stupid?" or you constantly ask other questions and you always get the answer "you have to clear the cache" "what browser do you use?" etc
Most support workers can not even write error-free German sentences that says it all...
Tipico scam or biggest fail ever
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Can only join a gift horse you do not look in the mouth....
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Tipico scam or biggest fail ever
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yes I can only agree with you.....very patient is tipico...... at sunmaker who the chat already closed or you locked
i have only got none, ehhrlich I can also do without it ...... .on the 1 euro 45 minutes hats off for the perseverance...;-)
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Tipico scam or biggest fail ever
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Lol
What wilsch da au no say
Unbelievable. Di lait werdn auch immer giriger dahane
Take it thanks ah, and bschwersch di boim nextn mol it
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Tipico scam or biggest fail ever
Liked this post: Anonym
I find the topic itself really interesting...
@Grashopper
No kidding and seriously, do you think the way you communicate is ok or appropriate? Especially someone like you, who was a team leader in KRM or customer support for many years, should know how important mutual(!) netiquette is in this area. I have ZERO understanding of your interaction with the employee, especially given your professional background. And even IF it was a real mistake on the part of the Provider (which it wasn't), you can't act like a pig on a sofa and then expect to have round sucked rock candy blown up your ass. In general: If you want to f**k, you have to be friendly - for this milkmaid calculation you don't even need a school degree. But that's just by the way...
I feel you in this chat anyway as totally impertinent. Besides, you were not even able to describe your problem adequately. I am now simply interested in whether you still evaluate the event after the famous night sleep over it so world-/reality-freaky?! Do you stick to your yesterday's perception?
Edit because of line spacing reformatted...
This post has been translated automatically
Tipico scam or biggest fail ever
Nobody has liked this post so far
As I told you in another thread, vllt is from Tipico with this slot so wanted with 1 line, because you have in the bonus with each spin always a guaranteed win, just as with the 2 other slots Pimped and Holiday Season.
With one line you have much more win in the bonus than with 5 or 10 lines if you hit a full line, that's why this appeals to many people and they like to play this and the 2 other slots on one line.
This post has been translated automatically
Tipico scam or biggest fail ever
Nobody has liked this post so far
You get 10 games in mobile version normally, and in software 30-35, and they are limited to 3 or 5 lines
This post has been translated automatically
Tipico scam or biggest fail ever
Nobody has liked this post so far
on the one hand, the criticism of Grashopper, which has nothing to do with the free spins. quite obviously, the casino management has not found it necessary to train and sufficiently inform the employees of the company. it looks like hiring cheap labor, preferably via temp agencies or students, not investing a cent in training, no reasonable briefing. most likely, no particularly desirable working conditions or wages (anyone who has ever worked in a call center knows what I'm talking about). and that is definitely worthy of criticism
the second pair of shoes concerns the tone & handling of the facts and especially the employee. and it is not clean. respectful handling looks different. moreover, the addressee is simply the wrong one.
in the end, the poor b*****d (and most likely low-wage employee) who is being sucked around by both sides loses.
This post has been translated automatically
Tipico scam or biggest fail ever
Nobody has liked this post so far
That is correct. In the in-house slots that run on the software, the free spins are always provided with 3-5 lines !
This post has been translated automatically
Tipico scam or biggest fail ever
Nobody has liked this post so far
This post has been translated automatically
Tipico scam or biggest fail ever
Nobody has liked this post so far
Most support workers can not even write error-free German sentences that says it all...
This post has been translated automatically