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# Other Casinos #: [solved] SlotV (Avento) unaccounted deposit

Topic created on 07th Jan. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,022
Anonym

[solved] SlotV (Avento) unaccounted deposit

7th Jan. 2021, at 05:45 pm CET#1
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Hello all,

i have made X deposits on 12/30. Credited were only X-1.
After I already sent all muchbetterscreenshots there, today came the confirmation from muchbetter. All payments were sent correctly to slotv (incl. reference).
Now I was asked to do something impossible. I should send the same table
send as a screenshot/account statement
"On the document should be the date and time of all transactions.
So actually - the same table as you sent us from MuchBetter. But it should be an official account statement or screenshot with all 9 transactions with the time and date"

I can only warn against depositing there now. I had the same problem with Frank, but they found a solution promptly. After I have already closed all accounts there yesterday, they want to play games...

This will surely drag on for another week or so

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Anonym

[solved] SlotV (Avento) unaccounted deposit

7th Jan. 2021, at 07:22 pm CET#2
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The answer to my statement that they have everything to charge back the money:

"Hello xxx,

We need this information to help you xxxxx. It should be an official document.
Yours sincerely,
XXXX
Account Manager SlotV"


At first they only needed the reference numbers...

My answer was a bit harsh
They should post the money without delay or I will contact the mga in addition to the AG complaint. Then they can help me also in such a way
There I also like to shoot with cannons on sparrows, with such tactics

It's about 100 euros...

-- Edit font color --

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Anonym

[solved] SlotV (Avento) unaccounted deposit

8th Jan. 2021, at 09:28 am CET#3
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How long does a mga complaint take via the form?
Has anyone had any experience with this?

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Anonym

[solved] SlotV (Avento) unaccounted deposit

8th Jan. 2021, at 03:24 pm CET#4
1 Like

Liked this post: Anonym
Out of nowhere my VIP manager from Drift (DRIFT) got in touch.
After 2 emails, the refund should now take place. I am curious and update my monologue accordingly

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Anonym

[solved] SlotV (Avento) unaccounted deposit

9th Jan. 2021, at 09:49 am CET#5
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Apparently they pay out now. But not via michbetter, as deposited or Trustly as an alternative
They wanted again all the data from me and the bank.....
After the VIP Manaher asked if I want to reopen the account (drift) I got to thinking.
With the decision of the financial department, Avento has successfully scared away a player who had the first VIP status in 3 casinos
And the payout is also not confirmed. I'm probably still waiting 2 weeks for it...

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Anonym

[solved] SlotV (Avento) unaccounted deposit

14th Jan. 2021, at 08:33 pm CET#6
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Now the Deposit or withdrawal has arrived
After positive experiences with Avento, of course, a bad taste remains
Whoever manages player funds should work a little more carefully
2 times a deposit has not been booked at avento.
Without the VIP manager, the money would probably not have been found today...
So be it. I go with good plus and good luck to the casino group

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Kleinkariert
Expert

[solved] SlotV (Avento) unaccounted deposit

14th Jan. 2021, at 08:44 pm CET#7
1 Like

Liked this post: Anonym
Good that everything worked out in the end, such problems are fortunately generally rare and how a casino behaves with such problems shows how the wheat is separated from the chaff.

Good that you have also given updates for the individual "stages". Make me sometimes hope that at some point you can verify globally and not have to drive these games with casinos.

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Sabine
Experienced

[solved] SlotV (Avento) unaccounted deposit

15th Jan. 2021, at 07:40 am CET#8
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Since the TE has successfully received his money, I close the thread.

This thread was closed

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