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[solved] SlotV account deleted and withdrawal withheld
Liked this post: baddy86
More importantly, what is now with my payout in the amount of 400€? They tell me that they have due diligence and that's why they blocked me, but they keep the 500€ Deposit, but the 400€ payout is denied to me. I am entitled to these, aren't I? So what should I do now ???
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[solved] SlotV account deleted and withdrawal withheld
Nobody has liked this post so far
Yesterday, I asked this very question in one of the group's casinos and was assured that everything was OK if I had not locked myself out for gambling addiction.
Will avoid this group for now until final clarification.
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[solved] SlotV account deleted and withdrawal withheld
Liked this post: baddy86
Read his text again and you will find out that his reason was addiction
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[solved] SlotV account deleted and withdrawal withheld
Nobody has liked this post so far
The account was suspended due to gambling addiction.
Since the TE stated his Gambling addiction as the reason for the closure of his account in a partner casino, he will never be able to play in a casino of this group again.
However, he should get his Deposit back.
Have a nice Sunday everyone!
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[solved] SlotV account deleted and withdrawal withheld
Liked this post: baddy86
This is exactly what makes me so angry. The casino currently refuses to pay anything at all. And that's where I feel most taken for a ride. They literally tell me that they have a duty of care towards me and want to help me with the action, but they still pocket the 500€ without paying back and then refuse to pay out the 400€. That they delete the account is okay is so in the terms and conditions, but not that they may then simply cancel my payout, or on the basis of money may withhold. In addition, the payout was made by me before the blocking, which should also be a reason why I should receive the money. Since they want to help me by withholding 400€ and refuse to refund my deposits? Simply just a cheek!
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[solved] SlotV account deleted and withdrawal withheld
Nobody has liked this post so far
Have already blocked me from time to time in casinos. Mostly because of missing providers / payment options.
Gambling addiction is accused of you every time, no matter what the actual reason is / was.
Or at least the group now has the opportunity to do this at will, would be very careful with such statements.
1€ Deposit limits are more helpful than the complete blocking of the account, at least in my opinion.
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[solved] SlotV account deleted and withdrawal withheld
Nobody has liked this post so far
Okay, so to make a long story short
You are entitled to the refund of the first Deposit, but not to the payout, which you have instructed; since you have excluded yourself, the basis of the contract is no longer valid, so you also have no claims to payouts of winnings, which result from the closed and void contract.
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[solved] SlotV account deleted and withdrawal withheld
Nobody has liked this post so far
What do you mean by the first deposit? If I deposit 100€ and then 2x 200€ I am only entitled to 100€? On what basis is please such a statement what is that supposed to make sense?
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[solved] SlotV account deleted and withdrawal withheld
Nobody has liked this post so far
Find it just cheeky that they simply due to a block in another casino me now simply delete the account during the payout. And in the terms and conditions it says the following:
3.13. If the reason for closing the account is related to concerns about possible Gambling addiction, the player must state this. A Player who closes an account for reasons related to gambling addiction shall not open or attempt to open a new account with Avento MT Limited. Avento MT Limited shall not be liable for any direct or indirect consequential damages if a person succeeds in opening a new account. We reserve the right to close any account opened in violation of this rule at any time.
Where does it say anything about collecting wins ?
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[solved] SlotV account deleted and withdrawal withheld
Nobody has liked this post so far
That was a misunderstanding; you are of course entitled to the full amount that you have deposited. Only the win, that is just canceled...
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