derzweifel wrote on 12/17/2019 at 16:58: Also find that this is not a clean practice on the part of the casino
At the same time, it is simply negligent of you to continue playing with such a win, to accept offers that suddenly bring a bonus into play and think nothing of it. The fact that there are bonus conditions to be met and that these are also relevant if you have only received a 3 euro bonus from freespins is nothing new. The casino will argue that by the bonus of freespins your entire balance became a bonus balance and then violated the Maxbet rule, with which all wins from Deposit (50€) can be retained.
I would file a complaint with the MGA in any case, but the chances are probably not particularly good
Hi,
Yes, it was certainly negligent. However, I was not aware of any guilt. I am surprised that there is no clear regulation regarding this MaxBet rule. What are the arguments of an online casino from such a regulation?
The argumentation is very interesting. Question is why they then distinguish between a bonus and real balance
I let myself talk all the conditions, but not on a balance that was already there at a high level without bonus.
Where is the difference to the balance if 7000 would have been deposited? they came along without a bonus.
From my point of view clear rip-off and it is tried with every means to refuse a payout.
Thank you for contacting the Malta Gaming Authority.
Please be informed that all B2C licensees are now required to make readily available to players the applicable procedures for referring a dispute to the operator's appointed Alternative Dispute Resolution Provider (ADR).
The approved ADR provider for Bethard Group Limited (nightrush.com) is ADR Group Consumer Dispute Scheme http://www.consumer-dispute.co.uk/
Kindly direct your dispute to the appointed entity accordingly.
If I have 20000 Euro on the casino account and now I get 5 Euro Bonus money from free spins, then my 20000 Euro do not become bonus money. That would be absolute nonsense
The 5 Euro Max Bet concerns the bonus money, so in this case 5 Euro
That should have to be separated quite finely on the part of the casino
Now to mix anything and then simply delete 7000 euros real money, that is not legal
I would stay behind in any case. The money was there before the bonus and it was real money. The bonus is on a completely different sheet of paper
I would also put all the levers in motion and stay on the matter.
I do not know the terms and conditions, and do not know if you have violated the terms and conditions, but you should still make friends with the thought that you do not get the money.
If it works then but, so much the better.
MisterL wrote on 18.12.2019 at 13:12: from the "ice cream vendor" to the president malta is corrupt through and through
there one hand washes the other
Exactly.
They have shown that even the cleaners fuerre cleanmachem take money.
If they are licensed in Malta, what do the ADR have to do with it? I can also post the chat history, support tried to give me 3 different reasons which I could all refute. My questions were deliberately ignored
darkic1987 wrote on 18/12/2019 at 20:13: If they are licensed in Malta, what do the ADR have to do with it? I can also gladly post the chat history, support tried to Nennen me 3 different reasons which I could invalidate all. My questions were deliberately ignored.
well you don't need to show us the chat history, we can't do anything. As I said, try it at madre, try it at ADR. but don't get your hopes up that it will be successful
i have read through the terms and conditions here again:
17.4 Maximum allowed bet in Casino and Live Casino when having an active bonus is €5 per bet/spin. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money.
it clearly states confiscation of the bonus asset (in my case wins from the bonus/freeSpin), Free Spins?! and possible winnings made with bonus Money. (Winnings made with Bonus Money) I played down, so there were no wins.
Then can someone please explain to me why my balance before claiming any bonus should be affected by this rule?
All the points from the terms and conditions refer to the time after!
[solved] NightRush - payout problem
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Hi,
Yes, it was certainly negligent. However, I was not aware of any guilt. I am surprised that there is no clear regulation regarding this MaxBet rule. What are the arguments of an online casino from such a regulation?
The argumentation is very interesting. Question is why they then distinguish between a bonus and real balance
I let myself talk all the conditions, but not on a balance that was already there at a high level without bonus.
Where is the difference to the balance if 7000 would have been deposited? they came along without a bonus.
From my point of view clear rip-off and it is tried with every means to refuse a payout.
This post has been translated automatically
[solved] NightRush - payout problem
Nobody has liked this post so far
Please be informed that all B2C licensees are now required to make readily available to players the applicable procedures for referring a dispute to the operator's appointed Alternative Dispute Resolution Provider (ADR).
The approved ADR provider for Bethard Group Limited (nightrush.com) is ADR Group Consumer Dispute Scheme
http://www.consumer-dispute.co.uk/
Kindly direct your dispute to the appointed entity accordingly.
MGA response
Edit by Caro: Link corrected
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[solved] NightRush - payout problem
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The 5 Euro Max Bet concerns the bonus money, so in this case 5 Euro
That should have to be separated quite finely on the part of the casino
Now to mix anything and then simply delete 7000 euros real money, that is not legal
I would stay behind in any case. The money was there before the bonus and it was real money. The bonus is on a completely different sheet of paper
Lg
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[solved] NightRush - payout problem
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I do not know the terms and conditions, and do not know if you have violated the terms and conditions, but you should still make friends with the thought that you do not get the money.
If it works then but, so much the better.
I wish you good luck in any case.
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[solved] NightRush - payout problem
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there one hand washes the other
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[solved] NightRush - payout problem
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[solved] NightRush - payout problem
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Exactly.
They have shown that even the cleaners fuerre cleanmachem take money.
Scandal.
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[solved] NightRush - payout problem
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[solved] NightRush - payout problem
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well you don't need to show us the chat history, we can't do anything. As I said, try it at madre, try it at ADR. but don't get your hopes up that it will be successful
This post has been translated automatically
[solved] NightRush - payout problem
Nobody has liked this post so far
i have read through the terms and conditions here again:
17.4 Maximum allowed bet in Casino and Live Casino when having an active bonus is €5 per bet/spin. Larger bets or playing on games from Group D may lead to confiscation of the bonus assets, free spins and possible winnings made with bonus money.
it clearly states confiscation of the bonus asset (in my case wins from the bonus/freeSpin), Free Spins?! and possible winnings made with bonus Money. (Winnings made with Bonus Money) I played down, so there were no wins.
Then can someone please explain to me why my balance before claiming any bonus should be affected by this rule?
All the points from the terms and conditions refer to the time after!
This post has been translated automatically