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# Other Casinos #: Pocketplay does not pay out

Topic created on 08th Dec. 2021 | Page: 1 of 1 | Answers: 9 | Views: 1,446
Clepto

Pocketplay does not pay out

8th Dec. 2021, at 04:25 pm CET#1
1 Like

Liked this post: Avatar von Amigo2020 Amigo2020
Hello, I am reporting here again. I have requested two payments on 29.11 and 30.11. In the amount of 1200€ and 1000€.
I have received nothing until today, after repeated contact with the support came nothing further with rum. Always they say it takes 1-5 business days (now exceeded), then they say send account statements via PDF (already done) and then they say it came to delays, "The accounting department" will take care of it as soon as possible. Slowly I am desperate. And suspect that I will never see the money. Can someone help me who may have had similar experiences?

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Amigo2020

Pocketplay does not pay out

10th Dec. 2021, at 11:12 am CET#2
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@Clepto : with me is unfortunately extract the same case and the same problem. Have on 30.11 550€ To payout requested, but until today, not a cent has arrived at me and one is daily from the support only put off

I'm also really p**sed because I pocketplay very much played us lost, and now the first win you are fooled us cheated
The Live Chat says for 2 weeks, that must check the relevant department and thus makes no effort at all to help

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Clepto

Pocketplay does not pay out

10th Dec. 2021, at 11:30 am CET#3
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Yes, you also put me off all the time, again and again it is called to keep patience. Now it is apparently so that the payment team has asked the payment Provider what is with the payment. Yes and as one already knows. No information. "They are working on it with the highest priority". On request of a transaction number they should have received when transferring money it says their request will be forwarded to the appropriate department and they will hear from us by email. I have heard this sentence alone 30 times in the last 10 days. I myself try everything to help solve this problem. But I am always put off with the same statements. Everything I ask for is put on hold. And everything they ask of me is immediately implemented within a few minutes. There is no transparency on the part of the casino. Even if you try to contact the complaint department that is stated in the terms and conditions by mail, it says this mail does not exist. On the forwarding to the gaming license authority, one is forwarded to a 404 error page. I have already filed a complaint with CasinoGuru. They told me they will respond on Tuesday if nothing is resolved. Otherwise, I will also file a complaint with Curacao Gaming License Authority.

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Amigo2020

Pocketplay does not pay out

10th Dec. 2021, at 05:31 pm CET#4
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Exactly the same game I have to go through with
Support through for almost 10 days. I have the feeling that you are laughed at by the support rather than being helped there. In the end, we play our honest and hard-earned money there and when you win, you are just screwed
I think I should maybe also report to casinoguru.

I hope that you will soon be helped

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Clepto

Pocketplay does not pay out

10th Dec. 2021, at 09:54 pm CET#5
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In the meantime, I think they will do this for a long time until you close the deal yourself
Again and again I have to wait for an email
The sentences are always the same.

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Clepto

Pocketplay does not pay out

10th Dec. 2021, at 09:56 pm CET#6
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Unfortunately, it must also be said that their license is not the safest and also in the terms and conditions specified redirects are all incorrect. I would have informed me better before, the page looked so promising...

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Clepto

Pocketplay does not pay out

14th Dec. 2021, at 10:02 am CET#7
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Still nothing new, "money hangs at the payment provider" for 12 days, no one believes that anymore 🙄

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Gluck007

Pocketplay does not pay out

14th Dec. 2021, at 12:08 pm CET#8
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Waiting also now for 14 days on my money and the Live Chat I get meanwhile aggression always the same answers excuses etc and you should be patient and will be notified by email the only emails where I get is their crap begging where you should rate the live chat

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Amigo2020

Pocketplay does not pay out

14th Dec. 2021, at 04:02 pm CET#9
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Clepto wrote on 14.12.2021 at 10:02: Still nothing new, "money hangs at the payment provider" for 12 days, but no one believes more 🙄

Hello clepto there is already something new with you regarding the payout? With me it arrived today after daily inquiries

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Amigo2020

Pocketplay does not pay out

14th Dec. 2021, at 04:04 pm CET#10
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Nobody has liked this post so far
Gluck007 wrote on 14.12.2021 at 12:08 pm: Waiting also now for 14 days on my money and the Live Chat I get meanwhile aggression always the same answers excuses etc and you should be patient and will be notified by email the only emails where I get is their crap begging where you should rate the live chat

I almost lost my nerve, felt so screwed because I was also constantly playing/losing there before. And then with ner 550€ payout make the palaver

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