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# Other Casinos #: Payment denied because of 2 accounts with same IP despite 2 households

Topic created on 23rd Jan. 2020 | Page: 1 of 2 | Answers: 10 | Views: 3,320
Homior

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 04:55 pm CET#1
1 Like

Liked this post: Avatar von MarcT22186 MarcT22186
Hello dear community,

i have been using the offers on any Online Casinos for some time without any problems. Now I moved to Hamburg last year, because I got an apartment through the father of a friend. The said friend lives 2 floors above me.
I showed her friend the slots Streamer Roshtein, who often plays at n1casino.com, who in turn offer a 200% bonus for new customers. I already played this one last year without success. When I told my girlfriend's friend about it, he logged on to his apartment, with his WLAN under his name and also got 200%.
He came to visit me for a beer and wanted to let the machine run a bit. The connection to his WLAN was quite slow, so he asked me for my WLAN. I gave him the password and it ran smoothly again. A few days later, he managed to fulfill the turnover requirement and requested a payout. This was unfortunately canceled with the reason: "[... ]According to our terms and conditions only 1 account per ip, device or household can get bonuses[...]".

I now feel guilty because I gave him my wifi and told him about the casino. Has anything like this happened to you guys?

Do I now have to warn every friend who has ever played with me that they can no longer use Bonuses? (E.g. via the Roshtein store)

Is there a way to do something about it?

Best regards
Yannick

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Dbac79
Elite

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 05:05 pm CET#2
0 Likes

Nobody has liked this post so far

Homior wrote on 01/23/2020 at 16:55: Hello dear community,

i have been using the offers on any Online Casinos for some time without any problems. Now I moved to Hamburg last year because I got an apartment through a friend's father. The said friend lives 2 floors above me.
I showed her friend the slots Streamer Roshtein, who often plays at n1casino.com, who in turn offer a 200% bonus for new customers. I already played this one last year without success. When I told my girlfriend's friend about it, he logged on to his apartment, with his WLAN under his name and also got 200%.
He came to visit me for a beer and wanted to let the machine run a bit. The connection to his WLAN was quite slow, so he asked me for my WLAN. I gave him the password and it ran smoothly again. A few days later, he managed to fulfill the turnover requirement and requested a payout. This was unfortunately canceled with the reason: "[... ]According to our terms and conditions only 1 account per ip, device or household can get bonuses[...]".

I now feel guilty because I gave him my wifi and told him about the casino. Has anything like this happened to you guys?

Do I now have to warn every friend who has ever played with me that they can no longer use Bonuses? (E.g. via the Roshtein store)

Is there a way to do something about it?

Best regards
Yannick

clarify this in any case with the support and explain to them how it came to this, let them assure you an ok or no ok, in retrospect it will be difficult to agree with the casino

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Spectral
Experienced

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 05:06 pm CET#3
0 Likes

Nobody has liked this post so far
Hm, I'm not quite sure about that, because he also has a completely different address than you

What did the casino say about it? Did you ask them about it and explain it?

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Homior

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 05:12 pm CET#4
0 Likes

Nobody has liked this post so far
The email came today, I said to the buddy I sit down with him tonight and think together how we approach the matter. I thought first it would be the best advice to gamblejoe to catch up. Does it bring what the ticket from the casino to post here?

This post has been translated automatically

MarcT22186
Expert

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 05:17 pm CET#5
0 Likes

Nobody has liked this post so far
Homior wrote on 01/23/2020 at 16:55: Hello dear community,

i have been using the offers on any Online Casinos for some time without any problems. Now I moved to Hamburg last year because I got an apartment through a friend's father. The said friend lives 2 floors above me.
I showed her friend the slots Streamer Roshtein, who often plays at n1casino.com, who in turn offer a 200% bonus for new customers. I already played this one last year without success. When I told my girlfriend's friend about it, he logged on to his apartment, with his WLAN under his name and also got 200%.
He came to visit me for a beer and wanted to let the machine run a bit. The connection to his WLAN was quite slow, so he asked me for my WLAN. I gave him the password and it ran smoothly again. A few days later, he managed to fulfill the turnover requirement and requested a payout. This was unfortunately canceled with the reason: "[... ]According to our terms and conditions only 1 account per ip, device or household can get bonuses[...]".

I now feel guilty because I gave him my wifi and told him about the casino. Has anything like this happened to you guys?

Do I now have to warn every friend who has ever played with me that they can no longer use Bonuses? (E.g. via the Roshtein store)

Is there a way to do something about it?

Best regards
Yannick

As Dbac79 already wrote, it never hurts to ask!
If you use bonuses at the same time it is always problematic, because the IP is a KO criterion. If you do something like that, don't play with bonuses.

It will only be a problem if you play on the same IP at the same time.
If you absolutely want to play together, he should activate VPN on his router and connect to it via your network and thus gamble out of his network...

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Anonym

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 06:35 pm CET#6
0 Likes

Nobody has liked this post so far
hm I do not understand, when my friend is visiting me and plays he also gets everything without complaint.

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Kleinkariert
Expert

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 06:58 pm CET#7
1 Like

Liked this post: Avatar von Spectral Spectral
First ask Caro / Julian what advice they have. If that brings no success, I would absolutely at Casinomeister (English-speaking forum that should also have N1Casino or casinos of the group listed with active reps. Before a thread is opened there necessarily the Rep also write and mention in the thread that one has done this. Otherwise, the thread may be deleted / locked, depending on how good the breakfast was from them)

I recommend this because N1Casino is not listed here, otherwise GJ is a great site to solve problems of this kind. The casino can insist on the IP regulation in extreme cases and refuse it. But you could do them proper image damage on CM, so this is a good leverage. Because with the MGA (supervisory authority) you rarely get far in such cases.

And very important: NEVER put your name or important data publicly in the forum. Always only privately to admins and no one else.

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MarcT22186
Expert

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 07:43 pm CET#8
0 Likes

Nobody has liked this post so far
Kleinkariert wrote on 23.01.2020 at 18:58: First ask Caro / Julian what advice they have. If that brings no success I would absolutely with Casinomeister (English-language forum also N1Casino and/or Casinos of the group listed might have with active Repräsetanten. Before a thread is opened there necessarily the Rep also write and mention in the thread that one has done this. Otherwise, the thread may be deleted / locked, depending on how good the breakfast was from them)

I recommend this because N1Casino is not listed here, otherwise GJ is a great site to solve problems of this kind. The casino can insist on the IP regulation in extreme cases and refuse it. But you could do them proper image damage on CM, so this is a good leverage. Because with the MGA (supervisory authority) you rarely get far in such cases.

And very important: NEVER put your name or important data publicly in the forum. Always only privately to admins and no one else.

CM might be the only hope, if they allow the complaint at all
With two accounts, from a network, the same bonus (even the 1st deposit) is now just normally (and everywhere) prohibited

What kind of image damage should result from this? You should be realistic and leave the church in the village - here is absolutely no potential to build pressure, you can only hope for goodwill and approach it accordingly.

In the first place, you should probably talk to the Affiliate and ask for help, although this is probably rather counterproductive...

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Kleinkariert
Expert

Payment denied because of 2 accounts with same IP despite 2 households

23rd Jan. 2020, at 09:51 pm CET#9
0 Likes

Nobody has liked this post so far
MarcT22186 wrote on 23.01.2020 at 19:43
CM should also be pretty much the only hope, if they allow the complaint at all
With two accounts, from one network, the same bonus (even the 1st deposit) is now just normally (and everywhere) prohibited

What kind of image damage should result from this? You should be realistic and leave the church in the village - here is absolutely no potential to build pressure, you can only hope for goodwill and approach it accordingly.

In the first place, you should vllt. times the Affiliate anquatschen and ask for help, although this is probably rather counterproductive with this...

If there are two persons, then the application of the IP regulation is quite critically regarded at CM by the members. More critical than here at Gamblejoe, there were already some cases where the rep was strongly criticized for his attitude.

That it still brings nothing in the end is as you yourself write well possible.

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v****2

Payment denied because of 2 accounts with same IP despite 2 households

24th Jan. 2020, at 12:12 am CET#10
0 Likes

Nobody has liked this post so far
there you can really only hope for a bit of goodwill
otherwise I see here no chance...
looks just like a very clear violation of the rules even
if it was not

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