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# Other Casinos #: Paradisecasino - N1 Group

Topic created on 04th Nov. 2023 | Page: 1 of 1 | Answers: 3 | Views: 600
Freestyle57
Visitor

Paradisecasino - N1 Group

4th Nov. 2023, at 04:26 am CET#1
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Hello,

I have the following problem with an N1 Casino.

I registered with them at the end of August. And relatively early at the beginning I withdrew a sum of 325 euros.
I went through the KYC and the sum was paid out.

After that I paid in diligently.

Yesterday I received an e-mail that I came 2nd in the weekly Tournament and received a bonus of 350 x30 turnover.

For once I was lucky, wagered the amount and ended up with a whopping 5400 euros at my disposal.

After a brief consultation with the support team, I was a little disillusioned to learn that the maximum cashout was 2000 euros.

However, as I had deposited 2200 euros in the last week, I could still live with it.

So I quickly requested a payout.

And now it starts.
1. Withdrawal rejected
The casino wants me to provide proof of where the money comes from, a bank statement where you can see that my salary is on it and a selfie with my ID.

Even though it seemed strange to me, I complied with this request.

2. Withdrawal refused.
The casino wants proof of the last 6 months. Ah and I should choose a different background for the selfie than the white wall I was standing in front of.


Now I've contacted support and made it clear to them that my bank account has only existed for 2 months. I have been working for the same company for 5 years. That you can see this on the payslips and sent them the payslips for the last 6 months + the bank statements for the last 2 months.

3. Payment requested

I strongly assume that they will reject it again.

My question now. Who can I contact to lodge a complaint?

What steps would you recommend I take?

Thank you in advance to anyone who takes the time to read this long text and has a Tip for me if they continue to balk.

Best regards


This post has been translated automatically

Freestyle57
Visitor

Paradisecasino - N1 Group

4th Nov. 2023, at 05:16 am CET#2
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Part 2

Now they want me to send in the statements from my Paysafe account for the last 6 months.

But I canceled that at the end of September with the hope of playing less.

Since then I have only deposited by bank.

In addition, my paysafe account was already verified.

I think their direction is very clear now.

What can I do?

This post has been translated automatically

yildir
Rookie

Paradisecasino - N1 Group

4th Nov. 2023, at 10:11 am CET#3
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There is nothing you can do. You have to complete your SOW Verification there if you want to withdraw the money.

I also had to do this at Paradisecasino in September and my money was paid out afterwards. Just be patient and don't gamble the money away.

If you want it to go faster then write to the chat after you have uploaded the documents. It will be checked immediately and they will tell you what is still missing.

Maximum payout of the Tournament prize is also correct, as you say it is 2000€.

This post has been translated automatically

Freestyle57
Visitor

Paradisecasino - N1 Group

6th Nov. 2023, at 10:19 pm CET#4
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Nobody has liked this post so far
Hello Yildir,

Thank you for your reply.
I thought it was a shame that they ask an already verified player to verify again and request documents from a time when I wasn't even registered with them.

In the end I sent everything in and the money was transferred to me a few minutes ago.

I didn't want to leave that up there.

The issue can be considered resolved.

Regards

This post has been translated automatically

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