For my reviews I always ask in the Live Chat and check their statements with the bonus conditions. At Play Club (Aspire Group) there is the passage "...max bet....of 4 euro or more", which would basically mean that only 3.99 euro is allowed. I have spoken to two live chat supporters and one on the phone for testing and all three have confirmed that exactly 4 euros is no problem at all
Now what had to happen happened. I have wagered 14,400 euros in less than 12 hours on 3-4 euro stakes and requested the withdrawal. Cancelled this, kept some test money to play with and requested a smaller payout of 2500 euros. Then I redeemed loyalty points and played on 6-12 euros per spin. Did not pay attention to the fact that these 16 euros loyalty points redemption also have bonus conditions
well, then my withdrawal was canceled with dme reference to too high stakes. Again, the live support and on the phone the supporter told me that he sees no violation with 3-4 euro stakes and I only violated with the 6 euro stakes and the new bonus. The 2500 euros were vohrer Auszahlungsfähig. But the finance department and finally the management has decided otherwise
Actually, I would have written it off directly, but since Play Club gives me no info, when and where I violated conditions AND on my request, strangely, no protocols of my live chats are to be found, I get suspicious
Do any of you have experience with Aspire Group Casinos?
So, weeks later, still no feedback from the MGA. The casino has also not sent me any info. I have then inquired, according to the records of my chat with the support. Unbelievable what I got there today. There is only my first question and then gaps and then goodbye from the employee. Everything in between is blank. This is just taking the p**s. They just don't want to pay out. Can't anyone help?
Your first port of call would have been thePogg, they are the assigned arbitration board. Your two posts have 6 days in between, how does it come to <Wochen später>?.
The MGA needs weeks for an answer and since you didn't contact the Pogg they will call your attention to it and do exactly nothing. At thePogg you can also wait weeks, these are the only sites where you can make a difference. Here no one can help you even Caro, etc. can at most try to talk to Aspire but the group is just ultra slow and unserious.
Why you play there I do not understand, Aspire is simply the worst Provider you can choose when it comes to MGA casinos. The majority of them already have questionable business ethics but Aspire sits on the throne with what feels like a thousand pages.</Wochen>
With me, they have always paid out and that was certainly 10 payouts.
This does not mean that I find the group good, but unseriös...I do not know.
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Anonym
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Obligation to provide proof? Play Club
21st Oct. 2020, at 01:05 am CEST#5
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"Then I redeemed loyalty points and played on 6-12 euros per spin. Did not pay attention to the fact that these 16 euros loyalty points redemption also have bonus conditions."
Autonym wrote on 21.10.2020 at 01:05: " Then I redeemed loyalty points and played on 6-12 euros per spin. Didn't pay attention to the fact that these 16 euro loyalty points redemption also have bonus conditions."
Any questions?
Yes, however, I still have a question about it. After redeeming the loyalty points which had a value of 16 euros, how do you manage to make 6-12 euros SPINS? xD
Obligation to provide proof? Play Club
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i have a little 2.500 Euro problem
For my reviews I always ask in the Live Chat and check their statements with the bonus conditions. At Play Club (Aspire Group) there is the passage "...max bet....of 4 euro or more", which would basically mean that only 3.99 euro is allowed. I have spoken to two live chat supporters and one on the phone for testing and all three have confirmed that exactly 4 euros is no problem at all
Now what had to happen happened. I have wagered 14,400 euros in less than 12 hours on 3-4 euro stakes and requested the withdrawal. Cancelled this, kept some test money to play with and requested a smaller payout of 2500 euros. Then I redeemed loyalty points and played on 6-12 euros per spin. Did not pay attention to the fact that these 16 euros loyalty points redemption also have bonus conditions
well, then my withdrawal was canceled with dme reference to too high stakes. Again, the live support and on the phone the supporter told me that he sees no violation with 3-4 euro stakes and I only violated with the 6 euro stakes and the new bonus. The 2500 euros were vohrer Auszahlungsfähig. But the finance department and finally the management has decided otherwise
Actually, I would have written it off directly, but since Play Club gives me no info, when and where I violated conditions AND on my request, strangely, no protocols of my live chats are to be found, I get suspicious
Do any of you have experience with Aspire Group Casinos?
This post has been translated automatically
Obligation to provide proof? Play Club
Nobody has liked this post so far
This post has been translated automatically
Obligation to provide proof? Play Club
Nobody has liked this post so far
The MGA needs weeks for an answer and since you didn't contact the Pogg they will call your attention to it and do exactly nothing. At thePogg you can also wait weeks, these are the only sites where you can make a difference. Here no one can help you even Caro, etc. can at most try to talk to Aspire but the group is just ultra slow and unserious.
Why you play there I do not understand, Aspire is simply the worst Provider you can choose when it comes to MGA casinos. The majority of them already have questionable business ethics but Aspire sits on the throne with what feels like a thousand pages.</Wochen>
This post has been translated automatically
Obligation to provide proof? Play Club
Nobody has liked this post so far
This does not mean that I find the group good, but unseriös...I do not know.
This post has been translated automatically
Obligation to provide proof? Play Club
Nobody has liked this post so far
Any questions?
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Obligation to provide proof? Play Club
Liked this post: Anonym
Yes, however, I still have a question about it. After redeeming the loyalty points which had a value of 16 euros, how do you manage to make 6-12 euros SPINS? xD
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Obligation to provide proof? Play Club
Nobody has liked this post so far
This post has been translated automatically