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# Other Casinos #: Magic Red Payout

Topic created on 19th Feb. 2019 | Page: 1 of 1 | Answers: 3 | Views: 2,143
Fire_and_Blood

Magic Red Payout

19th Feb. 2019, at 06:56 pm CET#1
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Hello everyone,

I got a No Deposit Bonus of 25€ at Magic Red and wagered 1250 € and had at the end 650€ on my account which I wanted to withdraw...
I asked in the chat support if the win was according to the bonus conditions in order and there they told me that everything fits,
otherwise I would have played it down to 100 € and collected a few bonus points for the VIP level...

However, today came a mail:

We would like to inform you that your current pending withdrawal has been declined. The reason for this is that the maximum amount allowed for a withdrawal when you have won with a free bonus or free spins, as stated in our bonus policy, is €100

________________________

now €100 is available in my account for withdrawal,

Gibts there vl a chance to get anything, with Kolanz from the online casino or rather not? Can not upload the screenshots here, attachment goes only with URL


lg Chris

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wettibernd
Expert

Magic Red Payout

19th Feb. 2019, at 07:00 pm CET#2
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You can try to talk to an employee in the chat, but if the terms and conditions say that only 100 payout goes then I see rather black. So before rather read AGB`s than to rely on incompetent support staff.

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Horsepower44
Top Member

Magic Red Payout

19th Feb. 2019, at 07:03 pm CET#3
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There is probably nothing can be done. It's free money, why should they be accommodating?!
I would be interested, however, how you got the 25 ND? 😜

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Fire_and_Blood

Magic Red Payout

19th Feb. 2019, at 07:04 pm CET#4
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yes, 100€ limit on bonus / free spins I knew about, only in some Online Casinos the bonus guidelines are not as strict as in others interpreted ( depending on the amount )

okay will times in the support ask, thank you

This post has been translated automatically

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