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# Other Casinos #: Lottohelden no longer pays out!

Topic created on 21st Apr. 2023 | Page: 1 of 4 | Answers: 30 | Views: 22,260
Felix32

Lottohelden no longer pays out!

21st Apr. 2023, at 06:52 pm CEST#1
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Hello,

i am new here and hope to post in the right subsection.

The lottery Provider "Lottohelden" is apparently for a few weeks the worm in it. Wins are no longer paid out.

https://de.trustpilot.com/review/lottohelden.de?sort=recency

Lottohelden and Lottoland are not on this whitelist, so you have no claim to the win. A legal action will probably be difficult?

What is the best thing to do if you are affected?

The first thing that comes to mind is to reverse direct debits.

Are there other people affected here?

This post has been translated automatically

Donnie
Expert

Lottohelden no longer pays out!

21st Apr. 2023, at 07:15 pm CEST#2
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Felix32 wrote on 04/21/2023 at 18:52: Hello,

i am new here and hope to post in the right subsection.

The lottery Provider "Lottohelden" is apparently since a few weeks the worm in it. Wins are no longer paid out.

https://de.trustpilot.com/review/lottohelden.de?sort=recency

Lottohelden and Lottoland are not on this whitelist, so you have no claim to the win. A legal action will probably be difficult?

What is the best thing to do if you are affected?

The first thing that comes to mind is to reverse direct debits.

Are there any others affected here?

A few days ago I had a 2 € free bet at Lottoland and was able to pay out a few euros. But I was also worried about the license. Lottoland pays out. Lottohelden no idea

This post has been translated automatically

danny005
Elite

Lottohelden no longer pays out!

21st Apr. 2023, at 07:20 pm CEST#3
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Donnie wrote on 04/21/2023 at 7:15 pm:

A few days ago had a 2€ free bet at Lottoland and could pay out a few euros. But had also first concerns about the license. Lottoland pays out. Lottohelden no idea

With Lottoland paid out a week ago, so far nothing arrived except an email yesterday:


"We have been advised by our payment service Provider that there may be delays.

If the payout amount is not credited to your bank account today, the payout will be made in the next 3-5 business days at the latest."

Unfortunately, you can't withdraw to an e-wallet there either

This post has been translated automatically

Donnie
Expert

Lottohelden no longer pays out!

21st Apr. 2023, at 07:45 pm CEST#4
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Monday evening paid out and Tuesday noon it was then on the bank account, e-wallets they unfortunately do not have therefore I pay there also not one

This post has been translated automatically

kreien
Visitor

Lottohelden no longer pays out!

25th Apr. 2023, at 03:08 pm CEST#5
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In fact, there was a small delay in the payouts from Lottoland and Lottohelden. The last credit was on 4/13/2023, the payout confirmations between 4/17 and 4/23/2023 were now credited collectively on 4/24 and 4/25/2023. So everything works again.

This post has been translated automatically

Falke
Expert

Lottohelden no longer pays out!

25th Apr. 2023, at 04:29 pm CEST#6
1 Like

Liked this post: Avatar von Felix32 Felix32
Perhaps, just a guess of course, lawyers had garnished the payment providers, causing problems.

The reclaims from Austria and also from Germany are in full swing and with a legally binding title, you can seize any bank account and any payment institution that works with the respective casino.

No idea if the problem here is also because of that. I know, however, that there were problems with some payment providers at some casinos precisely because of this.

This post has been translated automatically

Felix32

Lottohelden no longer pays out!

1st May. 2023, at 01:41 am CEST#7
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So even if Lottohelden has difficulties with the payout, they still have to communicate to your customers!
The problem is that Lottohelden do not respond in writing or by phone.
My experience unfortunately coincides with the negative reviews and I am considering filing a complaint for fraud.

This post has been translated automatically

Falko
Icon

Lottohelden no longer pays out!

1st May. 2023, at 02:54 pm CEST#8
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Liked this post: Avatar von Bluff Bluff, Avatar von Felix32 Felix32

Felix32 wrote on 01.05.2023 at 01:41: So even if Lottohelden has difficulties with the payout, but they have to communicate to your customers!
The problem is that Lottohelden do not respond in writing or by phone.
My experience unfortunately coincides with the negative reviews and I am considering filing a complaint for fraud.

If you play a lottery ticket and hit everything, you could not sleep afterwards for fear that this win is retained.

This post has been translated automatically

Rosendahl

Lottohelden no longer pays out!

7th Jun. 2023, at 03:18 pm CEST#9
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Hello Felix 32! It happened to me the same, have won on 17.05.2023 600 euros at Lottohelden and requested the payout. Got on 18.05.23 a mail with the confirmation of the payout and waiting since then for the money which is not on my account. Have already sent several mails without a response and by phone you can not reach anyone. I am now at a loss as to what I should do, whether a report or a lawyer. Maybe someone has had similar experiences and can help me.

This post has been translated automatically

Rosendahl

Lottohelden no longer pays out!

8th Jun. 2023, at 02:17 pm CEST#10
2 Likes

Liked this post: Avatar von Blubbo33 Blubbo33, Avatar von Harald_B Harald_B
So today I have filed a criminal complaint for fraud with the police and that now goes its legal course.

This post has been translated automatically

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