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Novoline: Fraudulent behavior

Topic created on 06th Dec. 2023 | Page: 1 of 2 | Answers: 19 | Views: 1,389
Insane92
Rookie

Fraudulent behavior

6th Dec. 2023, at 05:14 pm CET#1
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Hello,

I would like to make a complaint against Novoline.

I received a win of around €8 from the calendar free spins. I was able to wager the €8.

I still had around €38 on the clock shortly before the wagering ended and there was still exactly €14.30 to wager

And exactly with these two sums I got into the free spins on 50cent at Lord of the Ocean, where I had 30 free spins with the Lord, but at the end of the free spins the win of 260€ was not credited, which I immediately informed the support by e-mail.

As I still had around €38 and only €14.30 left to gamble, the logical consequence was that I stopped gambling and my account balance was unfortunately €0 at the end.

No problem, I have a win of 260€ real money because I have finished wagering.

The next day I contacted the live support who also said that I had finished wagering and that he would pass it on to the specialist department.

Result after 5 days waiting a 50€ bonus as compensation and the 260€ win will be booked to me within the next 24 hours ...only on request after the 24h it was credited.

But now it was strange that under payout it says 0€ ... I contacted the support again and asked why I can't pay out the answer from the support the win was from the bonus of about 8€ and I was still 40 spins away from wagering so I have to wager the 260€ 1x.

This is 100% fraud in my eyes to wager a finished win again what can I do that their site is completely f**ked up and just spinning around


Of course I could NOT wager the 260€ but I would like to report it so that they get a lesson

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Julian
Elite

Fraudulent behavior

6th Dec. 2023, at 05:19 pm CET#2
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Hey Insane92,

So I understand correctly that you didn't get the money and the balance is "gone", so to speak?
Just asking because otherwise we could have tried to help if you still had the balance.

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Insane92
Rookie

Fraudulent behavior

6th Dec. 2023, at 05:28 pm CET#3
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Julian wrote on 06.12.2023 at 17:19: Hey Insane92,

So I understand correctly that you didn't get the money and the balance is "gone" so to speak?
Just asking because otherwise we could have tried to help if you still had the balance.

That is correct

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Anonym

Fraudulent behavior

6th Dec. 2023, at 08:43 pm CET#4
1 Like

Liked this post: Avatar von needle34 needle34
When it's gone, it's all the same and a wasted lifetime, sad as it is

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needle34
Expert

Fraudulent behavior

6th Dec. 2023, at 09:05 pm CET#5
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Gigi55 wrote on 06.12.2023 at 20:43: If it's gone, it's sausage anyway and wasted lifetime, sad as it is

True, money that's gone is gone 😜

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T0uchTheSky
Elite

Fraudulent behavior

6th Dec. 2023, at 10:29 pm CET#6
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NovoLine is the only casino with a De license where I play from time to time, never had a problem.

Such a problem, where the money is not credited, can happen in any casino. Most casinos would tell you to wait a few days, the money from the bonus will then be credited to your account automatically or we will get back to you at some point. The fact that the casino gave you a 50 euro bonus while you waited because of this problem was very generous. Most other casinos would have given you nothing.


Just because you still had a few euros to wager, you shouldn't have continued playing at that point. Because the 260 euros you had won at that point were still bonus money.

Also, imagine you had finished wagering and your balance is now 0, reopen this slot where you have the bonus with 260 euros, suddenly it works again and you get this money credited as real money. Many casinos would still take your money away for Bonus abuse, because they would think that you had deliberately collected the bonus beforehand, then zeroed your balance, you no longer have to wager the bonus, then opened the free spins and collected the win as real money.

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gamble1
Legend

Fraudulent behavior

6th Dec. 2023, at 11:04 pm CET#7
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Well, gone is not the same as gone if it was a mistake on their part because the first bonus was ready and an incorrect turnover was posted for the second, it's like Pino where they made a mistake regarding a depositor when they included the last one in the calculation

I would rather ask how much turnover was done when the balance after Lord was 0 because if he has to convert 260 although the turnover before was already done or less it is not his fault

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needle34
Expert

Fraudulent behavior

7th Dec. 2023, at 12:18 am CET#8
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I don't understand why a casino keeps 260 euros... That's nothing for a casino 😜

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Falke
Expert

Fraudulent behavior

7th Dec. 2023, at 06:44 am CET#9
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needle34 wrote on 07.12.2023 at 00:18: I don't understand why a casino keeps 260 euros... That's nothing for a casino 😜

Wasn't like that in this case.


Come on, wager once? You have to do it in every casino with every depositor. In some casinos even twice or three times. If you had really intended to pay out the money, then at least €150 to €200 of the €260 would have been left over at the end.

I'm just going to make a prediction: The TE would have gambled away the money anyway and that's exactly what he's angry about, which is why he's now accusing the casino of fraud.

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frapi07
Expert

Fraudulent behavior

7th Dec. 2023, at 06:59 am CET#10
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Falke wrote on 07.12.2023 at 06:44:

Wasn't like that in this case.


Come on, wager once? You have to do it in every casino with every depositor. In some casinos even twice or three times. If you had really intended to pay out the money, then at least €150 to €200 of the €260 would have been left over at the end.

I'm just going to make a prediction: The TE would have gambled away the money anyway and that's exactly what he's angry about, which is why he's now accusing the casino of fraud.

I can only agree with Falko here.

Not to forget: the player was even credited with a €50 bonus. Not a matter of course.


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Kapykapy
Rookie

Fraudulent behavior

7th Dec. 2023, at 08:49 am CET#11
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You may have been playing the same game but ended up on a different version due to phasing. I experienced this with Jackpot Pirates. Free spins received disconnect back into the game suddenly desktop version and no free spins.

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Insane92
Rookie

Fraudulent behavior

7th Dec. 2023, at 11:32 am CET#12
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Falke wrote on 07.12.2023 at 06:44:

Wasn't like that in this case.


Come on, wager once? You have to do it in every casino with every depositor. In some casinos even twice or three times. If you had really intended to pay out the money, then at least €150 to €200 of the €260 would have been left over at the end.

I'm just going to make a prediction: The TE would have gambled away the money anyway and that's exactly what he's angry about, which is why he's now accusing the casino of fraud.

The point is that I should gamble again on a win that I had already made


Whether I would have wagered the €14.30 with the remaining €38 or the €14.30 with the actual €298, in the end it would have legally been around €280 in real money and no more bonus just because of the casino's mistake, wagering the €260 again once is simply fraud - this is not an insinuation but a fact

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Falke
Expert

Fraudulent behavior

7th Dec. 2023, at 01:34 pm CET#13
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Insane92 wrote on 07.12.2023 at 11:32 am:

It's about the fact that I should dare a finished win again


Whether I would have wagered the € 14.30 with the remaining € 38 or the € 14.30 with the actual € 298 in the end it would have been legally about € 280 real money and no more bonus only by the mistake of the casino again the € 260 1x wager is simply fraud that is not an insinuation but a fact

And why didn't you cash out after wagering the €260 once? It can't have cost much more than €50 to wager that and they even gave you an additional €50 bonus beforehand.


You gambled the money away again and you would have gambled it away just as much if you hadn't had to wager it x1.

I'm usually one of the first people to go on the barricades when casinos behave unfairly, but in this case I just don't see anything unfair.
If this had happened to me, I wouldn't have cared about the x1 wager.

It was a system error and then you just had to wager x1 and they gave you an extra €50 bonus as compensation.

You're just frustrated that you didn't have your gambling behavior under control and gambled it all away again. But that's not the casino's fault. If you had won €500 more, you wouldn't have complained.

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frapi07
Expert

Fraudulent behavior

7th Dec. 2023, at 02:15 pm CET#14
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Falke wrote on 07.12.2023 at 13:34:

And why didn't you cash out after wagering the €260 once? It can't have cost much more than €50 to wager that and they even gave you an additional €50 bonus beforehand.


You gambled the money away again and you would have gambled it away just as much if you hadn't had to wager it x1.

I'm usually one of the first people to go on the barricades when casinos behave unfairly, but in this case I just don't see anything unfair.
If this had happened to me, I wouldn't have cared about the x1 wager.

It was a system error and then you just had to wager x1 and they gave you an extra €50 bonus as compensation.

You're just frustrated that you didn't have your gambling behavior under control and gambled it all away again. But that's not the casino's fault. If you had won €500 more, you wouldn't have complained.

If you're unlucky, you can lose half of it while gambling. Of course, it depends on how quickly you wager and how lucky you are.

I suspect that the TE took a chance and continued to gamble in order to reach his original amount. But whether that was €50 or €100 doesn't make much difference.

But yes, this brings us back to the issue of people who first try their luck in the gambling sector and when this fails, they sue the casinos for damages.

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Insane92
Rookie

Fraudulent behavior

7th Dec. 2023, at 02:23 pm CET#15
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-- Part of the message has been removed --

I wrote that I wanted to pay out directly but it didn't work because I was supposed to convert the 260€ additionally without authorization

Before you give yourself mental thin shit here, first read the texts properly 🤦🏻‍♂️
Falke wrote on 07.12.2023 at 13:34:

And why didn't you pay out after you wagered the € 260 once? It can't have cost much more than € 50 to wager that and they even gave you an additional € 50 bonus before that.


You gambled the money away again and you would have gambled it away just as much if you hadn't had to wager it x1.

I'm usually one of the first people to go on the barricades when casinos behave unfairly, but in this case I just don't see anything unfair.
If this had happened to me, I wouldn't have cared about the x1 wager.

It was a system error and then you just had to wager x1 and they gave you an extra €50 bonus as compensation.

You're just frustrated that you didn't have your gambling behavior under control and gambled it all away again. But that's not the casino's fault. If you had won €500 more, you wouldn't have complained either


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