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mr.play: No response to withdrawal request and vetcons in live chat

Topic created on 28th Aug. 2019 | Page: 1 of 1 | Answers: 4 | Views: 1,689
Casinonutzer1307

No response to withdrawal request and vetcons in live chat

28th Aug. 2019, at 06:58 pm CEST#1
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Hello, I am new here in the forum and wanted to ask here for advice
i won on Friday night at Mr. Play and wanted to withdraw 1620€

On Saturday I got the mail that I should verify myself and send the documents. I have subsequently also done

When Monday and Tuesday neither a mail nor a withdrawal confirmation came, I wrote today and yesterday several times to the Live Chat
Today at noon, I was assured by the live chat, it was passed on and will be checked by the payment department and will subsequently be released for payment.

According to Mr. Play, a payout takes 48 hours. These have passed since Friday evening so far without any reaction on the part of the casino. I am starting to get the feeling that the casino does not want to pay me out. What steps can I take if the casino has not responded by the end of the week?


Greetings

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Kleinkariert
Expert

No response to withdrawal request and vetcons in live chat

28th Aug. 2019, at 09:28 pm CEST#2
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The casino simply takes longer. They are a bit slow, the Verification can also take 1-2 weeks. The withdrawal should then be processed in 48 hours.

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v****2

No response to withdrawal request and vetcons in live chat

28th Aug. 2019, at 10:10 pm CEST#3
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Casinonutzer1307 wrote on 28/08/2019 at 18:58: Hello, I'm new here on the forum and wanted to ask here for some advice
i won on Friday night at Mr. Play and wanted to cash out 1620€ on it

On Saturday came the mail that I should verify myself and send the documents. I have subsequently also done

When Monday and Tuesday neither a mail nor a withdrawal confirmation came, I wrote today and yesterday several times to the Live Chat
Today at noon, I was assured by the live chat, it was passed on and will be checked by the payment department and will subsequently be released for payment.

According to Mr. Play, a payout takes 48 hours. These have passed since Friday evening so far without any reaction on the part of the casino. I am starting to get the feeling that the casino does not want to pay me out. What steps can I take if the casino has not responded by the end of the week?


Greetings

first of all congratulations

and then stay relaxed they pay you already if you have not broken any
bonus or general rules have broken. the payout period
of 48 hours is most likely only valid for accounts that are already
are already verified. if this is not the case, it can be a problem with
aspire global international casinos may take some time

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mrplay

No response to withdrawal request and vetcons in live chat

29th Aug. 2019, at 08:49 am CEST#4
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Good morning casinonutzer1307,
could I please get your username with mr.play so I can take care of that too?

LG
mr.play

Starter

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Julian
Elite

No response to withdrawal request and vetcons in live chat

29th Aug. 2019, at 09:56 am CEST#5
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@casinonuser1307

Please do not disclose your private data here in the forum.
You are welcome to contact the user mrplay via Communicator (Private Message).

To do this, go to his profile on GambleJoe and click on "Message".

This post has been translated automatically

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