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Mr Green: Mr Green has suspended my account

Topic created on 23rd Dec. 2021 | Page: 1 of 1 | Answers: 5 | Views: 3,597
Claudia

Mr Green has suspended my account

23rd Dec. 2021, at 09:08 am CET#1
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Hello all,

I bab already read from several people on different sites that Mr Green blocks the player account at a slightly larger win, that is now also the case with me, maybe someone can help me.
On Sunday 19.12.21 I deposited 150 euros, with paysafe, but since my paysafe sometimes spins and did not work, (I just could not log in) I deposited it at my brother on his Paysafe account and then on my Mr Green account, and the first time since I play at Mr Green 9000 euros won and immediately requested a payout, all good until Tuesday at noon, suddenly I am ausgellogt and my account locked.I immediately contacted the Live Chat and was told that my account must be verified, which I have already done in September 2020.
I was asked for umpteen documents, including the receipts from Paysafe, account statement from the bank with URL visible and and and.I have everything sent to them, but in the chat I'm always told that the department is still checking that and by email I get no response, except every time that the photos are not made correctly and should make again.
Has vieleicht someone made the same experience or can help me???

Thanks

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denyo123
Experienced

Mr Green has suspended my account

23rd Dec. 2021, at 01:00 pm CET#2
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https://www.gamblejoe.com/forum/online-casinos/einzahlung-auszahlung/mrgreen-nach-grossen-gewinn-keine-auszahlung--161701/

Here is pretty much the same case. Also Mr Green and also 150€ deposit

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Claudia

Mr Green has suspended my account

26th Dec. 2021, at 11:43 am CET#3
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denyo123 wrote on 23/12/2021 at 13:00: https://www.gamblejoe.com/forum/online-casinos/einzahlung-auszahlung/mrgreen-nach-grossen-gewinn-keine-auszahlung--161701/

Here is pretty much the same case. Also Mr Green and also 150€ deposit

Thanks,
have read the post, the difference is, it was my money that I have deposited on the Paysafe of my brother, have that those of Mr Grenn also so in the explanation, what they wanted from me so explained.
Now only remains to wait.

This post has been translated automatically

Falke
Expert

Mr Green has suspended my account

26th Dec. 2021, at 01:50 pm CET#4
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Claudia wrote on 12/26/2021 at 11:43 AM
Thanks,
have read the contribution, the difference is, it was my money that I have deposited on the Paysafe of my brother, have that those of Mr Grenn also so in the explanation, what they wanted from me so explained.
Now only remains to wait.


Why do you Deposit with a foreign account, where everyone knows by now that you then get problems with the payout?

Green has not blocked your account because you have won, but because you have used a foreign account

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Claudia

Mr Green has suspended my account

26th Dec. 2021, at 02:36 pm CET#5
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Falke wrote on 26.12.2021 at 13:50
Why do you Deposit with a foreign account, where everyone knows by now that you then get problems with the payout with it?

Green did not block your account because you won, but because you used a foreign account.

Yes, I know that by now, thank you!!!
I have not read all the small print.
We all make mistakes, right?
If I had been able to deposit through my paysafe account, I would not have used my brother's ha.

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gamble1
Legend

Mr Green has suspended my account

26th Dec. 2021, at 06:53 pm CET#6
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Claudia wrote on 26.12.2021 at 14:36
Yes,that I know by now too,thank you!!!
I didn't read all the small print.
We all make mistakes sometimes right?
Had I been able to Deposit through my paysafe account,I ha not used my brother's.

Sure everyone makes mistakes but for the future just remember in DE or better said the whole EU you have to use no matter what digital payments you make whether you buy cryptos or securities or precious metals or even just pay into a casino always and without exception payment methods that run on your own name!!!

Otherwise you get everywhere problems

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