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MagicRed: Magic Red scam

Topic created on 09th Mar. 2020 | Page: 1 of 2 | Answers: 11 | Views: 4,017
Pitass
Visitor

Magic Red scam

9th Mar. 2020, at 07:59 pm CET#1
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Hello, I played at the online casino Magic Red and actually won a large sum of 45000 euros at roulette.
Magic Red refuses a payout. My balance was deleted and one of my deposits here 750 euros was credited back to my account.
I have been stolen 44250 euros from Magic Red. Stands on dormant
Bonus conditions have been met (see attachment).
What can I do?


Can not upload proof photos unfortunately 🙁

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Pitass
Visitor

Magic Red scam

10th Mar. 2020, at 06:35 pm CET#2
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Nothing else happens. Magic Red are cheats! And must be taken out of circulation. Since this will not happen, everyone must be warned!

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Dbac79
Elite

Magic Red scam

11th Mar. 2020, at 07:14 am CET#3
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Pitass wrote on 09.03.2020 at 19:59: Good day, I played in the online casino Magic Red and actually won a large sum 45000 euros in roulette.
Magic Red refuses to make a payout. My balance was deleted and one of my deposits here 750 euros was credited back to the account.
I have been stolen 44250 euros from Magic Red. Stands on dormant
Bonus conditions have been met (see attachment).
What can I do?


Can not upload proof photos unfortunately 🙁

why is the payout denied? if they have a good reason they do not steal your money but keep only what you are not entitled to

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Spectral
Experienced

Magic Red scam

11th Mar. 2020, at 10:06 am CET#4
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A few more details would be really great to help you or give some advice

Did they give you an exact reason? Normally they don't do that just like that.

Bonus can be fulfilled but maybe you played over the max. stake? Did you play a "forbidden" game? Etc

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Pitass
Visitor

Magic Red scam

11th Mar. 2020, at 08:02 pm CET#5
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I deposited 750 euros and was automatically credited with an unwanted bonus.
Then I have fulfilled the bounus requirements to make bets in certain games in the amount of 7000 euros. Is also marked on my account accordingly (on green) as done.
Then I won 44000 Euro twice in a short time on Zero with 200 times and 400 times the win on Live Roulette.
Then I have tried to pay out. Since it was said that I can withdraw only 7000 euros a month, is so regulated (so ok).
New attempt rejected. Now 44250 stand as a dormant balance on my account. I can't withdraw anything or play with it. Have no access to my credit.
In chat and by mail I always get the statement that I do not get my money because of violations (which exactly is not said).
Dubious, yesterday I got a mail that I can access my money again. Today came a new mail that yesterday an error occurred and I do not get my money after all.

If someone tells me how to upload screenshots, I can prove everything.

Thanks in advance for help and support!

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v****2

Magic Red scam

11th Mar. 2020, at 08:45 pm CET#6
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hey pitass
this looks very much like a violation of the "max bet per spin" rule when you play with
with bonus.7000 turnovers are not exactly little. how were your
highest bets before meeting the turnover requirements.

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Pitass
Visitor

Magic Red scam

12th Mar. 2020, at 02:08 pm CET#7
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Between 3 and 5 euros, possibly times 10 euros for slots. In live Roulette up to 500 euros.

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Silence
Amateur

Magic Red scam

12th Mar. 2020, at 02:19 pm CET#8
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Here is an excerpt of the agbs at Magic Red

If a bet, regardless of the game, is placed against our system and rules, it will be considered void. We reserve the right to deduct amounts from the winnings should the player have placed single bets higher than €4 or €0.50 per line, or 15% of the bonus amount, before the Wagering requirements have been met. If a player has deposited via Skrill or Neteller and placed single bets of €2.50 or higher with the bonus amount before the wagering requirements for the bonus have been met, we reserve the right to exclude amounts exceeding the player's original Deposit from withdrawal.

However, it is stated here that the amounts won by over wagering will only be deducted.

So after completion of the turnover conditions only that should be deducted where you have violated the Max Bet Rule while the bonus was active

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Pitass
Visitor

Magic Red scam

13th Mar. 2020, at 07:28 am CET#9
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The winning amount is just too high. That is why Magic Red refuses to pay out😒
Deposits are always gladly accepted, no matter how high. Then quickly a secret bonus on top and bang the trap is snapped shut.
Instead of playing responsibly, you are forced to play "endless" games to fulfill the bonus conditions. If you have then demonstrably fulfilled them, you will still not be paid out!
Fraud, nothing else.
I for one will use all possible ways, no matter what it costs me additionally and what means are used to not let Magic Red get away with their scam.

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Anonym

Magic Red scam

13th Mar. 2020, at 12:36 pm CET#10
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As Silence has already written, they should only deduct the wins that were won with too high a stake

However, if you had bet your "last" money on Roulette, and then built up the capital, I think you will have bad cards

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