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Lord Lucky: Payout/Verify at LordLucky

Topic created on 21st Jun. 2019 | Page: 1 of 1 | Answers: 5 | Views: 3,491
BrotherTofu

Payout/Verify at LordLucky

21st Jun. 2019, at 06:41 pm CEST#1
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Hello,

i have sent my documents two weeks ago. After a few days I see that all documents were confirmed. However, when I went to the payout, there was again the info that I should send my documents. Two weeks pass... Today I wrote to the support, which after a long time simply ended the chat. I then went to Live Chat again and this is the result:

Customer:


Hello my documents are all confirmed
but I cannot make a withdrawal
When I go to payout I get the info that I have to send my documents



Support:



This
We need a bank statement from you.
must contain the following
information: Your name, bank name, IBAN, BIC and a date not older than 3 months.

from Trustly








no we still need the Trustly bank statement

you Deposit with this account and we need to verify it



Intermediate info: Sent a bank statement where everything is visible on it and a Trustly transaction is included. (This document has also already been confirmed)

The support then said I have to register on the Trustly page. What I unfortunately have not found, if someone here knows how to do that. I am open to it.
Thereupon I asked if the support can send me a page where I can log in and this was the answer

Support:


you have to log in at trustly

andopen this page







Customer:


As I said on the page I can't find anything where I can log in






Support:




on Trustly







Customer:


I'm starting to know it's on Trustly

but as I said

i can't find it

you could just send me a page





Support:



https://trustly.com/de/

go to customer support and ask how to do this








Customer:


please contact me to another support

what an impudence





Support:



i know what i'm telling you

you must send us all this information from the account

otherwise it will not work

and you have to find out how to do that

#can

Is there anything else I can help with?







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Kleinkariert
Expert

Payout/Verify at LordLucky

21st Jun. 2019, at 09:53 pm CEST#2
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If that was really the case, then the support is not very well informed. Try it more often, maybe you will get to someone more competent or write an email.

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Reskim
Experienced

Payout/Verify at LordLucky

21st Jun. 2019, at 10:20 pm CEST#3
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can not take another payment method ? like bank transfer ?
has worked wonderfully for me a few months ago...

Trustly has no private customer accounts but is a payment service provider

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BrotherTofu

Payout/Verify at LordLucky

21st Jun. 2019, at 10:44 pm CEST#4
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When I go to the payout, there is no payout option at all. It only says that I should send my documents. A link that then leads me to the document submission. There everything is confirmed.
Aufjedenfall after 2 weeks I have now had no more desire and the patience was gone just like the money

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Liquid
Experienced

Payout/Verify at LordLucky

21st Jun. 2019, at 11:03 pm CEST#5
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Simply make more pressure by email by phone if available possibly nen Case at AA or CM open MGA write etc.. If it's about money I would make as much pressure as possible.

This post has been translated automatically

Anonym

Payout/Verify at LordLucky

22nd Jun. 2019, at 02:51 pm CEST#6
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Lord Lucky, also such a club....
They have refused me umpteen times the KK because allegedly the code and the middle digits of the number were not covered. I had just made 980 from the first 50 euros Deposit and wanted to cash out. The code and the middle digits were guaranteed to be hidden and I was fobbed off when trying to solve the problem with: "the code was not hidden please upload pictures of the KK with hidden code". The funny thing is, seconds after uploading, you always got the mail with the message: "You have uploaded pictures of your credit card without hidden code and for security reasons the pictures had to be deleted immediately". So you could not prove with support that it is not so. This was a clear stalling tactic. I tried again later but no chance to verify the KK. For me, the OC is a lousy dump, then gambled away the 980 and now avoid the OC.

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