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Lapalingo: Lapalingo does not take gambling addiction seriously (Page 2)

Topic created on 06th Jul. 2019 | Page: 2 of 3 | Answers: 21 | Views: 4,832
G****e

Lapalingo does not take gambling addiction seriously

7th Jul. 2019, at 09:10 am CEST#11
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Kleinkariert wrote on 07/07/2019 at 01:06
Am quite sure that there is the account lockout at Tipico and the self-exclusion, with the latter you can no longer play and it also not lift on the fast. If you specify Gambling addiction then it can not be lifted without waiting. Of course, it's set up that way because casinos don't take Player protection seriously, unfortunately it's a huge part of the business.

If you want to reopen, you have to write a credible text why you want to reopen. Then they check that. Immediately, the account is not open again

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G****e

Lapalingo does not take gambling addiction seriously

7th Jul. 2019, at 09:12 am CEST#12
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Sweep88 wrote on 07/07/2019 at 00:10
Yes at Bet365 it is also like this ...you have to answer 10 questions after a blocking period .

However what is awesome, I have experienced so .

If you want to Deposit again after a self-block, then you have to specify once how much .

Have 50.00 € want to deposit and must specify ... for the next 24 hours, 7 days or 1 month etc...

have then chosen 24 hours and can only within 24 hours 50.00 € deposited and that I can never change again ...

so no more reloading possible ...but there are a hundred other OC's ... is a vicious circle

Here you get after a lock no loyalty Bonuses, free spins, etc. more. In addition, you can no longer cancel your withdrawal. Is not wrong the store

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Anonym

Lapalingo does not take gambling addiction seriously

7th Jul. 2019, at 12:37 pm CEST#13
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So that Lapalingo does not take much seriously, you can see that they have done business with underage streamers
Since the incident are the anyway by me.... just like casinofake24

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tobineu
Amateur

Lapalingo does not take gambling addiction seriously

7th Jul. 2019, at 01:37 pm CEST#14
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I tried to change my address 2x last year with a copy of my ID. Neither have I received an answer, nor was my address changed in the system
For me, this is an unacceptable customer service. Since then I no longer play there

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Nemesis2009

Lapalingo does not take gambling addiction seriously

7th Jul. 2019, at 02:10 pm CEST#15
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Today came a feedback from Lapalingo. Of course, they could not give me any information because I have written to them with my email address. I copy the text times

Dear Mr. xxxxxx,

thank you for your message of 06.07.2019, we are happy to assist you.

I can assure you that we consider the protection of our players as a top priority, I will be happy to review this incident, for this it is necessary that you provide me with the email address of her friend, and that she contacts us personally, unfortunately, the GDPR prohibits us to communicate about account details of one of our customers to a third party.

We regret the situation in which your friend finds herself, but we still have to respect applicable regulations and laws. Therefore, once again the request that her friend personally contact us, gladly also in our LiveChat, this is switched from 07:00 to 00:00 clock and is also available without having to log in.

We hope we could help you. If you have any further questions, please do not hesitate to contact us.

With kind regards



Xxxxx


My friend had already contacted Lapalingo and also forwarded you the email with the block. Only statement was that your account is now blocked...

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wettibernd
Expert

Lapalingo does not take gambling addiction seriously

7th Jul. 2019, at 03:13 pm CEST#16
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Lapalingo has developed in recent years from a top casino to a customer-unfriendly shit store, that's my opinion. Who still plays there I wish good luck and not only in the game.

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gamble1
Legend

Lapalingo does not take gambling addiction seriously

8th Jul. 2019, at 12:19 pm CEST#17
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Sweep88 wrote on 07/07/2019 00:00: Welcome @ GJ

So honestly ?

As tragic as the story is, but how please can your girlfriend get €800 to Deposit ?
If she is in outpatient therapy and you know about the danger, why don't you revoke her bank privileges so that she can't make any deposits?

Would make more sense as an account blocking at an OC ...then she can also register somewhere else again ...

So withdraw all means of payment and done !

Probably she had the matter under control but after such a tragic case I can not blame her a relapse when I look at it from the outside


Turn to the MGA when you have written the mail

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Nemesis2009

Lapalingo does not take gambling addiction seriously

8th Jul. 2019, at 12:35 pm CEST#18
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gamble1 wrote on 07/08/2019 12:19 PM

She probably had it under control but after such a tragic case I can't blame her for a relapse when I look at it from the outside


Contact the MGA when you wrote the mail

Yes, she had never gambled such large sums. Always maximum 200 euros, of course also money. 800 euros are there but again a whole other number. I was so glad that she has not played the last 6 months and then now this
Do you think it brings what to turn to the MGA?
We have the proof of the email.

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upola
Legend

Lapalingo does not take gambling addiction seriously

8th Jul. 2019, at 01:30 pm CEST#19
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Let me ask you a question.
If she has gambled away a maximum of 200 euros, can we talk about a Gambling addiction?

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Stromberg
Legend

Lapalingo does not take gambling addiction seriously

8th Jul. 2019, at 01:43 pm CEST#20
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You have to be careful what kind of account lock you use at many casinos.
There is often simply a way to close the account for reasons that do not involve gambling addiction. No more interest etc. Then you can of course reopen it at any time. If one chooses the self-exclusion because of a Gambling addiction, then I know of no MGA casino or bookie where one can play within the time limit. At Sportingbet for example I had my account shut down. I can log in but do nothing, so Deposit etc

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