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Lapalingo does not pay out and deletes win from player account
Nobody has liked this post so far
However, the win did not result from a bonus, which I also expressed to the support. The support has not responded since then. The crowning glory of the whole thing is that 228 € were simply deleted from my account.
Now my question...What can I do against this casino ??? This is fraud, theft and slander. I cannot and will not accept this
I am a single mother of two children, must constantly look, that we come over the month and had therefore been very happy about the win. Christmas is just around the corner. From the win I wanted to fulfill my children a long-awaited wish and was already looking forward to being able to fulfill you and to see your faces, about the joy of it.
That I can not do this now, makes me infinitely sad and angry.
I really hope that someone can help me in this matter.
Maybe the employees of GambleJoe can help me in this case
I would be grateful for any help.
This post has been translated automatically
Lapalingo does not pay out and deletes win from player account
Liked this post: Anonym, snopsim
So you are a single mother with little money and you still play? Ok...
What did you Deposit and have you ever claimed freespins or bonus? Believe that Gamblejoe is no longer so strong in contact with Lapalingo, would there rather times at Askgambler open a complaint and write the MGA if you are in the right
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Lapalingo does not pay out and deletes win from player account
Nobody has liked this post so far
The maximum payout amount of 100€ is only available if you have used the Advent calendar. You may have opened the calendar in the meantime, even though you had real money in your account
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Lapalingo does not pay out and deletes win from player account
Liked this post: snopsim
Single mother and must look how to make ends meet ?
Since I lack any understanding!
Since I would have let me pay out the 200 completely!
And against this casino you can do nothing ...
Hope for goodwill because you must have violated any terms and conditions ...because the first payout worked
This post has been translated automatically
Lapalingo does not pay out and deletes win from player account
Nobody has liked this post so far
As the user "Ankor" has already explained above, we are no longer in contact with Lapalingo and therefore have no contact person or anything else and unfortunately cannot help you in this case.
In a case where you would have used a bonus or but also from any action (Advent calendar, free spins or otherwise), the situation would have been self-explanatory.
If it is not so the case then I would advise you on Lapalingo from your account to create a screenshot of your bookings
(-> My profile -> My account overview -> Bookings)
There your Deposit is listed and also there is an overview where all your bonus amounts are listed.
If it is true that both your funds and your transactions have "disappeared" from your player account then you would also have the possibility to get a proof of your deposit via your payment Provider, for example if you used PayPal you can also track your transaction there and create a screenshot.
Then you should proceed as follows:
1. Send another email to "support@lapalingo.com" with your request or via the link from this thread here and attach the screenshot of your transactions.
2. You complain to the MGA using the following form: https://www.mga.org.mt/support/online-gaming-support/
Here you should describe your case again in English (simple school English which is somewhat understandable is sufficient) and also attach the screenshot of the overview.
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Lapalingo does not pay out and deletes win from player account
Nobody has liked this post so far
With 150 euros you can buy something nice for your children, so be happy about it and Merry Christmas.
This post has been translated automatically
Lapalingo does not pay out and deletes win from player account
Nobody has liked this post so far
This post has been translated automatically
Lapalingo does not pay out and deletes win from player account
Nobody has liked this post so far
If you did everything right you will get your money, Lapalingo may not be very accommodating but definitely reputable and not a scam casino
Greetings
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