I have just arrived here and am writing my first post.
Yesterday I won for the first time in an online casino really a comparatively high amount and late in the evening a payout of over 1200€ arranged.
The site was unavailable due to updates overnight and now my withdrawal was canceled!? Well, directly into the live support (which is sometimes good sometimes less good) and I was told after 5x attempts at the end that I should please Deposit 10€ via MyPaysafe so that I can pay out the entire amount. The mail for this I have also received which reads as follows:
while checking your account I noticed the following:
Other important notes
We hope this email finds you well. Please note that our website has changed the payment processing account to comply with the upcoming regulation in Germany. Unfortunately, your payment account information will not be stored in the new account, so we will not be able to process the withdrawal. We would like to ask you to make a small deposit of 10 EUR to activate your payment method and request the withdrawal of the full amount. We apologize for the inconvenience and look forward to hearing from you.
Please do not send any documents to via email, always upload documents in your account at lapalingo.com/documents.
If you have any questions regarding this email, please contact the support team directly.
We thank you in advance for your cooperation and trust!
Now I have a deposit limit which is full, so I have to wait 7 days until this has changed to deposit the 10€. I hope of course very much that the payout (first payout) then goes without problems. I have only deposited via MyPaysafe and I am already verified (person, bank account statement).
What are your experiences with Lapalingo? Do I have to worry that I will not get my money?
i just spoke with the manager of lapalingo. Indeed, there were some technical problems with the conversion and thus the Deposit data/details were not recognized by the system. To fix this quickly, please make a deposit of 10€ and you can withdraw it immediately together with your pending withdrawal. You should receive your withdrawal within the next few days.
Hey Caro, thanks for the quick reply. Unfortunately, I have most of the money now gambled away which is damn annoying. Too bad that the payout did not go without problems. I would still say that it is own stupidity but now comes the part that annoys me. The remaining 200€ I have funshalber brought to the payout. Without further Deposit this was now "booked"! Since I ask myself seriously whether I was stalled so that I play the money or what this is now. This makes me so crazy that I write all day with the support, everyone says something different, withdrawals are canceled and then when you gamble it because the payout simply does not go, the small amount is booked directly?
Is there any way to get a partial amount back as a gesture of goodwill? This makes me damn sad
HELLO
I have the same problem with withdrawal
Should Deposit 10 euros...... works but not limit reached.
Due to the change, there is probably some not so smoothly
The law change is applied retroactively
LIMIT set and it is calculated from the last 30 days...... .I do not really understand...... . Games don't really work anymore either......
I'm waiting for a reply from customer service....then I'll report back
Alenz
AngelBeatz wrote on 10/16/2020 at 2:20 pm: Hey Caro, thanks for the quick reply. Unfortunately I gambled away most of the money now which is damn annoying. Too bad that the payout did not go without problems. I would still say that it is own stupidity but now comes the part that annoys me. The remaining 200€ I have funshalber brought to the payout. Without further Deposit this was now "booked"! Since I ask myself seriously whether I was stalled so that I play the money or what this is now. This makes me so crazy that I write all day with the support, everyone says something different, withdrawals are canceled and then when you gamble it because the payout simply does not go, the small amount is booked directly?
Is there any way to get a partial amount back as a gesture of goodwill? That makes me damn sad
They will not give you anything back as a gesture of goodwill, no casino does that.
They say you could have waited a little...where they have a point.
AngelBeatz wrote on 10/16/2020 at 2:20 pm: Hey Caro, thanks for the quick reply. Unfortunately I gambled away most of the money now which is damn annoying. Too bad that the payout did not go without problems. I would still say that it is own stupidity but now comes the part that annoys me. The remaining 200€ I have funshalber brought to the payout. Without further Deposit this was now "booked"! Since I ask myself seriously whether I was stalled so that I play the money or what this is now. This makes me so crazy that I write all day with the support, everyone says something different, withdrawals are canceled and then when you gamble it because the payout simply does not go, the small amount is booked directly?
Is there any way to get a partial amount back as a gesture of goodwill? This makes me damn sad
I was told there is interference with withdrawals. I have 10400 € already on 14.10.2020. brought to the payment request
Hello, I have similar problems, I am not sooo long among the gamblers. But I was lucky the other day and won an amount of about 600 euros with only a Deposit of 10.00 EUR, on 13.10 to be exact. Have sent the money directly to the payout and waiting in vain since then. Ok a bank statement I should still upload, I did that first in black and white, but now ultimately also in color. What bothers me most, however, is that my bookings can no longer be seen, so on the Lapalingoseite itself, you can see neither the deposit of 10.00 EUR nor the profit transfer of 600.00 EUR. In addition, no one from the service team responds to 8 emails. Fortunately, I have an email where the payout of 600.00 EUR was requested, otherwise I could not prove that I won the money. I know that there was a big changeover of casinos on 15.10, but the behavior of Lapalingo I still find borderline. What worries me most, however, I get my win of 600.00 EUR now still paid out? I have never won so much and I feel a bit fooled by fate. Well, maybe someone here has a bright idea. Lg
Alenz wrote on 10/16/2020 at 2:54 pm: HELLO
I have the same problem with withdrawal
Should 10 euro deposit...... works but not limit reached.
Due to the changeover, there is probably some not so smoothly
The law change is applied retroactively
LIMIT set and it is calculated from the last 30 days...... .I do not really understand...... . Games don't really work anymore either......
I'm waiting for a reply from customer service....then I'll report back
Alenz
Well, that's why some casinos take their sweet time. And that's what some do.
Always stay hard and serve time. Then rather vieleicht somewhere else new Deposit
At Betsson you can see that it can go differently, pay out mostly under 1 hour. But since autodrehs are gone, I no longer play there.
You will not get anything back from kulanz. Never heard that a casino has done that. Gambled away = gone forever
Funny all win there of course hundreds or thousands of euros one comes to max 25 euros win in the free spins, as if it was set so. Have never won there high!
Thanks to this forum and to you - general advice: if a casino treats you unseriös then no longer play out of frustration😂😂
Lapalingo obviously blocks payouts frequently and ruin an otherwise great set up casino
My Deposit came from N26 and would be verified. According to section 16 Money Laundering Act it must be so - I won 4500 € and requested withdrawal to the means of origin (N26 card).
Since then only harassment😂
Since today I know that I will never trust Lapalingo again
Last year payments have been verified due to 1 payout (ecoPayz and O2 used at the time) now the closed bank should notarize that that was my card at the time.
As I said deposit of the pitch was via N26 card😳... So much for bending the law.
I never see my money, Lapalingo is unserious.
Lapalingo payout after update
Nobody has liked this post so far
I have just arrived here and am writing my first post.
Yesterday I won for the first time in an online casino really a comparatively high amount and late in the evening a payout of over 1200€ arranged.
The site was unavailable due to updates overnight and now my withdrawal was canceled!? Well, directly into the live support (which is sometimes good sometimes less good) and I was told after 5x attempts at the end that I should please Deposit 10€ via MyPaysafe so that I can pay out the entire amount. The mail for this I have also received which reads as follows:
Other important notes
We hope this email finds you well. Please note that our website has changed the payment processing account to comply with the upcoming regulation in Germany. Unfortunately, your payment account information will not be stored in the new account, so we will not be able to process the withdrawal. We would like to ask you to make a small deposit of 10 EUR to activate your payment method and request the withdrawal of the full amount. We apologize for the inconvenience and look forward to hearing from you.
Please do not send any documents to via email, always upload documents in your account at lapalingo.com/documents.
If you have any questions regarding this email, please contact the support team directly.
We thank you in advance for your cooperation and trust!
Now I have a deposit limit which is full, so I have to wait 7 days until this has changed to deposit the 10€. I hope of course very much that the payout (first payout) then goes without problems. I have only deposited via MyPaysafe and I am already verified (person, bank account statement).
What are your experiences with Lapalingo? Do I have to worry that I will not get my money?
Kind regards Jeff
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Lapalingo payout after update
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Klabisto
i just spoke with the manager of lapalingo. Indeed, there were some technical problems with the conversion and thus the Deposit data/details were not recognized by the system. To fix this quickly, please make a deposit of 10€ and you can withdraw it immediately together with your pending withdrawal. You should receive your withdrawal within the next few days.
I hope I have helped you with this
Greetings Caro
btw: it's enough to open a thread
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
Is there any way to get a partial amount back as a gesture of goodwill? This makes me damn sad
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
I have the same problem with withdrawal
Should Deposit 10 euros...... works but not limit reached.
Due to the change, there is probably some not so smoothly
The law change is applied retroactively
LIMIT set and it is calculated from the last 30 days...... .I do not really understand...... . Games don't really work anymore either......
I'm waiting for a reply from customer service....then I'll report back
Alenz
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
They will not give you anything back as a gesture of goodwill, no casino does that.
They say you could have waited a little...where they have a point.
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
I was told there is interference with withdrawals. I have 10400 € already on 14.10.2020. brought to the payment request
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
Add reply
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
Well, that's why some casinos take their sweet time. And that's what some do.
Always stay hard and serve time. Then rather vieleicht somewhere else new Deposit
At Betsson you can see that it can go differently, pay out mostly under 1 hour. But since autodrehs are gone, I no longer play there.
You will not get anything back from kulanz. Never heard that a casino has done that. Gambled away = gone forever
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
This post has been translated automatically
Lapalingo payout after update
Nobody has liked this post so far
Lapalingo obviously blocks payouts frequently and ruin an otherwise great set up casino
My Deposit came from N26 and would be verified. According to section 16 Money Laundering Act it must be so - I won 4500 € and requested withdrawal to the means of origin (N26 card).
Since then only harassment😂
Since today I know that I will never trust Lapalingo again
Last year payments have been verified due to 1 payout (ecoPayz and O2 used at the time) now the closed bank should notarize that that was my card at the time.
As I said deposit of the pitch was via N26 card😳... So much for bending the law.
I never see my money, Lapalingo is unserious.
This post has been translated automatically