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GOWILD: [solved] 5600 euros is not paid out help

Topic created on 15th May. 2020 | Page: 1 of 2 | Answers: 10 | Views: 3,211
Karakoe89

[solved] 5600 euros is not paid out help

15th May. 2020, at 04:56 pm CEST#1
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Hello all,

I have yesterday 150 deposited got bonus at go wild 100 percent have always played under 5 euros now I am denied my payout in the amount of 5600 they have everything gekenzelt and my 150 euros on account booked again on it

I have followed the guidelines what should I do now I need the money

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x00NY
Elite

[solved] 5600 euros is not paid out help

15th May. 2020, at 04:58 pm CEST#2
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What are they accusing you of? Normally, a reason is always given why the payment is refused

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Karakoe89

[solved] 5600 euros is not paid out help

15th May. 2020, at 05:15 pm CEST#3
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We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the Verification of your withdrawal they have noticed that our Bonus terms and Conditions were breached.
Please be reminded that: "The maximum bet allowed when playing with any type of bonus should be less than 20% of the value of the bonus credited and should not exceed 8 EUR, 8 USD, 8 CAD, 80 NOK (as applicable) per single bet (For example: placing a bet of 8 EUR after claiming an initial bonus of 100 EUR is allowed). Please be advised that even if a small percentage of the amount will exceed the above threshold, regardless of the outcome of that bet; or number of times; more so, one bet exceeding the maximum threshold, will be treated as a breach and will result in all winnings being voided, while any type of bonus is still active in your account."
All your winnings were generated from this; therefore, they have been voided accordingly and your Deposit that generated the aforementioned win has been returned to your balance.
Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future.
Best regards,
The GOWILD Payments Team


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x00NY
Elite

[solved] 5600 euros is not paid out help

15th May. 2020, at 06:23 pm CEST#4
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Did you buy free spins? Did you use the Risk function?

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derzweifel
Experienced

[solved] 5600 euros is not paid out help

15th May. 2020, at 06:27 pm CEST#5
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Liked this post: Avatar von cbz490 cbz490
My money is also on Risk ladder or purchased free spins - this is both treated like a "spin"

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Karakoe89

[solved] 5600 euros is not paid out help

16th May. 2020, at 08:36 am CEST#6
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I would not have followed the guidelines but it says that you can not bet more than 8 euros and I have always played with 4 what can I do is my money gone?

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upola
Legend

[solved] 5600 euros is not paid out help

16th May. 2020, at 08:42 am CEST#7
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Karakoe89 wrote on 16.05.2020 at 08:36 clock: I would not have adhered to the guidelines but it says that you can not use more than 8 euros and I have always played with 4 what can I do is my money gone?

Answer the question.did you buy free spins?

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Karakoe89

[solved] 5600 euros is not paid out help

16th May. 2020, at 02:41 pm CEST#8
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Yes I have bought free spins but it was about the single bet or

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x00NY
Elite

[solved] 5600 euros is not paid out help

16th May. 2020, at 02:49 pm CEST#9
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Karakoe89 wrote on 16.05.2020 at 14:41: Yes I bought free spins but it was about the single bet or

Buy free spins, counts like a single spin. Say you buy for 100€ free spins, you have so to speak 1 spin on 100€ transacted

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upola
Legend

[solved] 5600 euros is not paid out help

16th May. 2020, at 03:16 pm CEST#10
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Karakoe89 wrote on 16.05.2020 at 14:41 Clock: Yes I bought free spins but it was about the single bet or

With that the Auszahlug has settled.

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